Hello. I am encountering a strange bug with instagram. I have been running an IG account for almost a month and have over 9000 contacts, where manychat has worked perfectly for.
The other day I changed one setting on the linked facebook account, changing the Instagram receiver from the default (nothing selected) → manychat. Since then, nothing is working. When people type a keyword, they do not get the connected automation. Conversations arent masked as open. All the functionality of manychat has stopped.
My instagram has 0 issues, and i can still message people fine on there, they do not show up on manychat. People messaging my profile do not show-up as a new contact on manychat.
I have colleuges that run instagram pages, where the IG-manychat connection is still working fine. And even if i try a new account it works fine, there is just something broken here.
Has anyone else encountered this before? or know of a fix? I need help ASAP
