Hey! I’m new to Manychat, so this may be a very simple answer, but I don’t seem to have access to the User Input field. I have a pro account, but even then when I go to create the “reply in dm” the only fields I can build are text, image, card, audio, video, and gallery; I don’t even see “user input.” All tutorials I have seen show that I should also have “user input” as an option so I can ask customers a series of survey questions. Has this feature changed and been grouped into another feature? I know I can create a text reply with multiple button response but that doesn’t seem like the same thing. Any help would be greatly appreciated!
Solved
User Input Missing
Best answer by Gustavo Boregio
If it’s a comment trigger, then you don’t have the User Input option.
This is a limitation with how Meta/Manychat works.
+7If it’s a comment trigger, then you don’t have the User Input option.
This is a limitation with how Meta/Manychat works.
Thank you! That is exactly the solution I needed! Is that a change from recently? I only ask because I’ve been trying to learn through watching YouTube tutorials and they show setting it up through a comment trigger? Either way, I have it working now, thank you!
Hi
Mebe I don't know how to
Welcome to the Manychat Community!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.