I turned off keyboard input, but users are still sending me messages.
Why isn’t user input off working correctly?
PS - I can’t seem to find an email or contact page for support, so I’m posting it here...
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Users still sending messages even though I have keyboard input off
Best answer by Fabio Gaulke
Best way is finetuning the first message's copy… writing something like "choose an option below 👇”.
And that's the only way if you're using the Ad trigger.
If you're sending the keyword as a message via the ad, you could use Data Collection like this:
- Set Data Collection as Multiple Choice
- Create a Custom User Text Field to save the selected option
- Set your options
- Disable text input
- Set a custom message to send if the user sends some free text message
- Create a Condition checking if your custom field is one of the options
And continue your flow normally...
This will force the user to select a given option
+3Hi,
This description is a little misleading… The option only disables keyboard input to interact with your bot. But there's no way Manychat can prevent a contact/user to send you a message.
Thanks for the fast response.
So I have the flow set up to start when someone clicks my ad. I have yes/no buttons to qualify the user.
The issue is the person types “yes” instead of clicking the button, which stops the conversation. Dozens of leads were left in limbo this way.
I suppose I could trigger the flow to continue if someone types “yes”.
Is there another or better method?
+3Best way is finetuning the first message's copy… writing something like "choose an option below 👇”.
And that's the only way if you're using the Ad trigger.
If you're sending the keyword as a message via the ad, you could use Data Collection like this:
- Set Data Collection as Multiple Choice
- Create a Custom User Text Field to save the selected option
- Set your options
- Disable text input
- Set a custom message to send if the user sends some free text message
- Create a Condition checking if your custom field is one of the options
And continue your flow normally...
This will force the user to select a given option
@fabio.gaulke
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