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Hello Guys!

 

I have a question about Manychat. Specifically…

 

The client has a WhatsApp Business number, which is already present on the website and everywhere else.

 

They receive everything there: inquiries, information requests, and orders via WhatsApp.

 

However, what’s missing is the automation part for some standard questions.

 

While I was installing Manychat as a test, I came across this essential information:

 

Essential information on linking your number

• Personal phone numbers cannot be used for personal WhatsApp after connection.

• Messaging customers is limited to 24 hours from their last contact, and out-of-window communication requires approved templates.

• Features such as contact lists, broadcast lists, voice messages, audio calls, and group messaging are not available in the WhatsApp App post-connection.

• The WhatsApp Business App will stop working with this number after connection.

• Your chat history will not be transferred. Refer to guides for backup on iPhone and Android.

 

My concerns:

 

a) Point 4 is particularly problematic because they still want to be able to write and continue conversations with customers directly from their phone or desktop app.

 

b) Point 3 is also an issue.

 

My ideal solution:

• Having a single WhatsApp number, which also appears as a “pop-up chat” on the website.

• After clicking on the pop-up, messages should be handled by the bot.

• At some point, human intervention should also be possible.

 

What do you think? I’m not sure which solution would be ideal for me.

 

Thanks in advance!

Vladimer

Hi, ​@vsichi!

 

Yes, those are harsh conditions for businesses that currently use WhatsApp via App/Web…

But it comes from Meta itself. This means that the same conditions apply for any Tool or Plattform that uses the Official API.

 

Recommendation is buying a new phone number to use with Manychat and keep the current one as it is.

Also… all communication with the number linked to your Manychat account will happen in the Live Chat, but you must be aware of the 24h Window Rule. 

 

And you can always set a default response in case any contact sends a message to your API Number with a link to the other number (and saying that the actual number is just for notifications or something like that).

 

PS: Meta is testing a feature to allow exactly what you are looking for, but there's no release date or any actual info about the tests...

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