Hello, I’m using Custom Field for data collection there, but when they type a text under the conditions, it won’t run the automation. Can anyone help why it won’t work? This was working for the past few months but I don’t know what happenedn now.
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Using Custom field not working on conditions
Best answer by Gustavo Boregio
- Make sure it’s set for ‘any of the conditions’
-
Change it to ‘text contains’ in the 2 options that you have with ‘is’
If you’ve double checked everything and it’s still not working, your next step is to make the issue repeatable. find a scenario where it always fails, and triple check.
If this still fails, contact support.
To be honest, I’ve never had any issues with conditions, so I’m sure you’ll find the configuration issue you have and be able to sort it out ;)
+6
- Make sure it’s set for ‘any of the conditions’
-
Change it to ‘text contains’ in the 2 options that you have with ‘is’
If you’ve double checked everything and it’s still not working, your next step is to make the issue repeatable. find a scenario where it always fails, and triple check.
If this still fails, contact support.
To be honest, I’ve never had any issues with conditions, so I’m sure you’ll find the configuration issue you have and be able to sort it out ;)
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