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Hey everyone! 👋

I have a WhatsApp bot connected to Manychat and want to send message templates using the WhatsApp API from my CRM (located in Retool) without interfering with Manychat’s flows.

My goal is:
1️⃣ Keep handling incoming messages through Manychat and its flows.
2️⃣ Send automated message templates via the WhatsApp API from Retool (e.g., when a subscription is about to expire).
3️⃣ Ensure that after a message is sent via Retool, the user is redirected to a specific Manychat flow using some keywords.

The issue:
I want to register my number as permanent in Meta for Developers, but it's already set up in Manychat. Can I use the same number for both Manychat and API calls from Retool without breaking Manychat’s setup?

Has anyone done this before? Any guidance would be super helpful! 🚀

Thanks in advance! 😊

Hi, ​@Agustina Salazar!

 

The short answer is: It's not possible.

 

Meta doesn't let you use the same number with other platforms at the same time.

You have two options:

  1. Set a new number u to use with your CRM.
  2. Use some automation platform (Make, Zapier, n8n...) to integrate your CRM and send flows (with message templates) to your clients.

 

Hope this helps. 🙃

Thanks for the clarification!

Just to make it clear, I only want to send WhatsApp message templates without having to create and save contacts in Manychat. Can I use Make (or another automation tool) to send Manychat flows to WhatsApp numbers that are not saved as contacts in Manychat? 

Thanks again for your help!

You must create a subscriber to send a flow/message. But you can set an Action deleting the subscriber at the end of the automation. 😉

 

Creating a Make automation for this is simple, as it has a native integration with Manychat.

This is a commonly used Make flow to do that (and you only will need the upper part if you're deleting the contact after sending the message):

 

And in Manychat, you create your flow with the message template (no triggers necessary) and connect an Action block deleting the contact at the end.

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