Skip to main content
Solved

Using the Same WhatsApp Number in Manychat and Meta API for Automated Messages

  • February 1, 2025
  • 3 replies
  • 128 views
Agustina Salazar

Hey everyone! 👋

I have a WhatsApp bot connected to Manychat and want to send message templates using the WhatsApp API from my CRM (located in Retool) without interfering with Manychat’s flows.

My goal is:
1️⃣ Keep handling incoming messages through Manychat and its flows.
2️⃣ Send automated message templates via the WhatsApp API from Retool (e.g., when a subscription is about to expire).
3️⃣ Ensure that after a message is sent via Retool, the user is redirected to a specific Manychat flow using some keywords.

The issue:
I want to register my number as permanent in Meta for Developers, but it's already set up in Manychat. Can I use the same number for both Manychat and API calls from Retool without breaking Manychat’s setup?

Has anyone done this before? Any guidance would be super helpful! 🚀

Thanks in advance! 😊

Best answer by Fabio Gaulke

Hi, ​@Agustina Salazar!

 

The short answer is: It's not possible.

 

Meta doesn't let you use the same number with other platforms at the same time.

You have two options:

  1. Set a new number u to use with your CRM.
  2. Use some automation platform (Make, Zapier, n8n...) to integrate your CRM and send flows (with message templates) to your clients.

 

Hope this helps. 🙃

    3 replies

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • Answer
    • February 2, 2025

    Hi, ​@Agustina Salazar!

     

    The short answer is: It's not possible.

     

    Meta doesn't let you use the same number with other platforms at the same time.

    You have two options:

    1. Set a new number u to use with your CRM.
    2. Use some automation platform (Make, Zapier, n8n...) to integrate your CRM and send flows (with message templates) to your clients.

     

    Hope this helps. 🙃

    @fabio.gaulke | @monada.ag
    Agustina Salazar

    Thanks for the clarification!

    Just to make it clear, I only want to send WhatsApp message templates without having to create and save contacts in Manychat. Can I use Make (or another automation tool) to send Manychat flows to WhatsApp numbers that are not saved as contacts in Manychat? 

    Thanks again for your help!

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • February 2, 2025

    You must create a subscriber to send a flow/message. But you can set an Action deleting the subscriber at the end of the automation. 😉

     

    Creating a Make automation for this is simple, as it has a native integration with Manychat.

    This is a commonly used Make flow to do that (and you only will need the upper part if you're deleting the contact after sending the message):

     

    And in Manychat, you create your flow with the message template (no triggers necessary) and connect an Action block deleting the contact at the end.

    @fabio.gaulke | @monada.ag
    Community Terms & ConditionsCookie settingsAccessibility statement