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Hi everyone!

I'm new to the platform and trying to achieve something simple.

I want to send a WhatsApp template message (already approved) to users of my app who are paying customers. For example, messages like a welcome message or a notification that their booking received a new review.

I've been trying to do this with ManyChat, but I'm a bit confused about the correct setup.

Do I need to make sure each user is subscribed to my ManyChat account first? If so, should I check whether the user is already subscribed before sending the message?

Since I already have an active system with active clients, what would be the best way to handle this?

I originally thought I could trigger an automation when ManyChat receives a webhook, but I couldn’t find a way to create or listen to a webhook in ManyChat.

Also, I noticed that you can’t use an external request as the first step in a flow — only after another step.

Any help or suggestions would be really appreciated!

Thanks 🙏

​@AmitShemla you need to use Manychat's API: https://api.manychat.com/swagger#/

Your step-by-step will look like this:

  1. Check if the subscriber exists with one of the findBy….. endpoints
  2. If they don't exist: createSubscriber
  3. If necessary, use the setCustomFields to send data to Manychat from your system
  4. Then use the sendFlow to trigger the message. The message on your sendFlow will be the message template that you have

Let me know if you need helping setting this up, I've done this exact logic for dozens of clients (using Make, Zapier or own code).

Thank you so much Gustavo, 
that’s really helps

 

just one more question

  1. Lets say i set up a subscriber and send him “good job, your book <book name> got review”, tomorrow, this guy will get another review, so do i need to update the subscrive with the new id and then send another message with the new id of the review?
  2. when do you delete this subscriber? so if i am subscription tool and i have many users who starts free, and sometimes (or most of the times 😉 they are not purchsing (therefore they can use the app anymore, but they are a subscribers on manychat, should i delete them in some point?

 

​@AmitShemla depends on your logic… You can use User Fields for example and populate them dynamically when sending the template.

As for deleting, it's up to you! If the contact is no longer necessary/worth anything, you can manually delete or create a rule to delete them after some time or based on conditions on Manychat.

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