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Hi there guys, I’m a newbie to manychat.

I want to ask, let’s say I create an automation and put a step with two buttons.

The user than ignores the button, and writes a message of his own.

How do I deal with this scenarion?

Thanks alot!

@amyahlom334 in this case, you should need to set default reply, if user ignore the buttons and write text an automated message send user and its link with your bot.

If you not figure it out, lets connect me.thanks.

Hi, @amyahlom334!

 

If this happens a lot with your automations, you could set a condition to wait some time and send an additional message to those that didn't clicked a button.

 

It would look like something like this:

  1. Your Trigger
  2. Block with text and buttons
  3. An Action adding a tag to each button (it can be the same for all the buttons)
  4. Next messages to that option
  5. As next step for the Button Block, you set a Smart delay with the amount of time you want to wait and check if the contact has clicked a button
  6. A Condition checking if the contact HASN'T THE TAG (if he clicks on a button he will have the TAG)
  7. If TRUE (has no TAG) = Sends a additional message
  • This additional message could also have buttons to the options and a clear message like "to continue, please click/touch on one of the options below...”

 

 

Hope it helps!!

🙌

 

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