Usually the most asked questions that they users have for that specific business.

The idea is that if the user is starting a chat with you, they're looking for something related to the business. The chatbot should help them get what they need as quickly as possible.

Yes,  i understand that, but my goal with this question is to know if button “unsuscribe” and ‘write us” are often on the main menu with others choices…   

In my side, i m in doubt if it’s necessary to place this 2 choices, because i read when we send message people who are in our list, we need to place button “stop”, so why i m not sure to place button ‘unsuscribe” in my menu if i place button “stop” on messages.

I m not sure my explanations are clear because my english is not good, but is it’s necessary, i will explain differently

It’s not necessary to add these buttons.

It’s good practice to always give your users a way out, so they can opt-out whenever they want. If you’re sending broadcasts, then giving them the option to opt-out is a good practice.

I usually remove the ‘Unsubscribe’ button from my bots, and whenever I send them a broadcast message I add a button or a clear opt-out option.

And I do not use the ‘Write us’ button at all.

OK OK thanks for your reply..

I will study my strategy..