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Question

What's a workaround for customers on a desktop?

  • June 20, 2024
  • 3 comments
  • 203 views
frenchinplainsight

I couldn’t find an answer by searching and I’m pretty amazed by that but here goes.

 

Since customers viewing automations on a desktop computer don’t see the ManyChat buttons/quick reply options, how can we avoid a lot of manual work?

 

I have a lot of leads who are on desktop and my automations are basically useless as soon as they ask the user to click something. I then have to go on and manually process their request.

 

There must be an established workaround, if not a solution in place, since I’m not the first person to experience this.

Asking people to open the mobile app is not ideal.

 

Thanks in advance! :)

      3 replies

      Digitalmateus
      Forum|alt.badge.img+1

      You’re not alone.. but yes, so far, it’s not working properly on desktop.. It’s a request most people do and I’m sure they’re working on it

      Matt Nunes - Manychat Agency Partner
      frenchinplainsight

      Thanks for confirming.

      I was aware that it was the case, hence asking for a workaround rather than a full solution.

      So far I just make my opening message super verbose and specific. But it still creates a ton of manual work.

      Marcin Baćko
      Forum|alt.badge.img+2

      This is an Instagram limitation but you can make an automation to ask people if they are using Desktop to message you on Facebook there automations on desktop are working . 

       

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