WhatsApp Automation Text with Button Prefixed by Newline

I have encountered a critical issue with WhatsApp automation that is affecting my business.

Issue Summary:

When creating a WhatsApp automation, any automation step that contains text with a button is being prefixed with a newline on the client’s mobile device. If the text does not contain a button, no newline is added.

Steps to Reproduce:

1. Create a WhatsApp automation in ManyChat.
2. Add a step that contains text along with a button.
3. Test the automation on a mobile device.
4. Observe that the received message is prefixed with a newline.
5. Remove the button from the text and test again—no newline appears.

Expected Behavior:

The text should appear exactly as written in the automation setup, without any additional newlines.

Actual Behavior:

Any text that includes a button is automatically prefixed with a newline on the client’s mobile device. This occurs regardless of the language used and is not dependent on the button type.

Attachments:

• Screenshot of the issue (attached)

Impact:

This bug disrupts message formatting, affecting readability and user experience. Since my business relies heavily on automated WhatsApp interactions, this issue is critical and requires immediate attention.