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Hello everyone,

I want to integrate Whatsapp communication into ManyChat. I have already validated message templates to send messages first. However, when I use a link trigger, the message is not sent when the person clicks on the link. He has to send a message first to launch the automation. This is very strange, because if I send the same flow using the Automation function in Live Chat, the message is sent without any problem.

Here's what I've already checked:

  • Template message validate
  • Business verification : verified
  • Account status : approved 
  • Credit Line : shared
  • Wallet balance : ok 

Do you know why it doesn't work?

@Cm13000 that’s just the way the URL trigger works…

If you wanna send the first message without the user sending the first text, you have to create the user in your account by adding the number (through the Contacts tab or the API), and then send the flow with the message template.

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