Skip to main content
Solved

Why can’t I send photos and text at the same time?

  • November 18, 2024
  • 2 replies
  • 52 views

Vivian Kuo

Why can’t I send photos and text at the same time?

 

Best answer by Gustavo Boregio

@Vivian Kuo this is a limitation from Meta.

The comment reply message can only be 1 block.

After the person interacts you have more flexibility and can send more content.

More details here:

https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

2 replies

Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • Answer
  • November 18, 2024

@Vivian Kuo this is a limitation from Meta.

The comment reply message can only be 1 block.

After the person interacts you have more flexibility and can send more content.

More details here:

https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger


Vivian Kuo
  • Author
  • Up-and-Comer
  • November 18, 2024

Ok, I got it, thanks a lot!!