Hi, @Juan Pablo Gómez!

It could be a lot of things… if you give more information about your account and automation… MAYBE… we find something.

As a basic check:

• If you are on the Free Plan, more than 3 keywords set as triggers will stop to work
• Verify if you activated the trigger on the automation
• Test with other keywords
• Test with other accounts
• Rebuild the automation step by step

Hope it helps

--Hello, I am currently using a14-day trial version of Pro. The thing is, I created the automation for the story responses, and the automation in the profile is not working well. I'm not sure what I'm missing or what I need to do to my account to link Instagram with ManyChat successfully.---