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Hello, how are you? Someone knows why the automation for the response with a specific word in stories is not working for me?

Hi, @Juan Pablo Gómez!

 

It could be a lot of things… if you give more information about your account and automation… MAYBE… we find something.

 

As a basic check:

  • If you are on the Free Plan, more than 3 keywords set as triggers will stop to work
  • Verify if you activated the trigger on the automation
  • Test with other keywords
  • Test with other accounts
  • Rebuild the automation step by step

 

Hope it helps 😉


--Hello, I am currently using a14-day trial version of Pro. The thing is, I created the automation for the story responses, and the automation in the profile is not working well. I'm not sure what I'm missing or what I need to do to my account to link Instagram with ManyChat successfully.---


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