Hey Manychat community! 🌟 Trilce here with a nifty trick to supercharge your automation game. Ever find yourself tangled in creating separate flows for Facebook Messenger, Instagram DMs, and WhatsApp? Say goodbye to the hassle because I've got a solution that will streamline your efforts into one powerful automation.
🔗 Click here to see the 3 minute video tutorial
Introducing the Universal Flow Method:
This method allows you to create a single flow that can be triggered across multiple channels without duplicating work. Here's a quick breakdown of how to set it up:
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Create Your Automation: Start by crafting your new automation and name it something like "Opening Hours - All" to indicate it's designed for all channels.
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Set Up Conditions: We'll use conditions to direct the flow based on the channel the contact comes from. This is crucial since, currently, Meta doesn't recognize if a contact on Instagram is the same as on WhatsApp or Facebook Messenger.
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Channel-Specific Conditions: Add a condition for each platform—opted in for Messenger, Instagram, and WhatsApp. This setup ensures that the correct message gets delivered no matter the channel your contact uses.
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Why It Works (For Now): Given Meta's current limitations, this method effectively treats each contact separately per platform. However, keep in mind, should Meta evolve to unify account recognition across its ecosystem, adjustments to this strategy might be necessary.
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Set Up Your Triggers: Lastly, define triggers based on keywords like "location". This ensures that no matter where the message originates—be it Instagram, Messenger, or WhatsApp—the user receives the tailored response you've set up.
Why This Matters:
This approach not only saves time but also ensures consistency in your messaging across the most popular communication channels. It's a game-changer for businesses looking to maintain a unified brand voice while catering to their audience's preferred platforms.
Ready to Try It Out?
By following these steps, you'll be able to craft flows that are not just efficient but also incredibly versatile. Whether your audience reaches out on Messenger, Instagram, or WhatsApp, you'll be ready to engage them with the right message at the right time.
Dive in and start streamlining your automations today! 🚀
Let's keep innovating and sharing our successes. If you've tried this method or have other multi-channel tips, I'd love to hear about them. Together, we can make our automations smarter and our customer interactions more seamless.
