What's happening is that the automation is activated normally when my follower comments, and it responds to all comments normally, and then sends the direct message to my follower normally, but my follower doesn't receive it.
And when I send the message manually, my follower receives it normally.
The Meta Pro support team has already told me that everything is working normally with my account, mainly because the manual message is working normally, and that the problem is on ManyChat's side.
ManyChat support has responded several times, but always with some suggestion to redo the account connections, but nothing solves the problem.
I also deleted the Instagram account from ManyChat and re-established the connection, and still nothing works.
Has anyone experienced a similar problem?