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Question

"Message doesn't contain" function in "Automation in Tiktok" is not working?

  • January 29, 2025
  • 4 replies
  • 96 views

emilalizadeh

Hey there. I want to creat only one trigger that “Message doesn't contain” “+”  in “Automation in Tiktok”. But nothing happens. Is it working?

4 replies

batawa
  • Up-and-Comer
  • February 3, 2025

The instagram one as well is not working. I checked the dev console and its sending the wrong rule of the last good known configuration. 


Natalie Evseyeva
Manychat Team Member
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  • Manychat Team Member
  • February 11, 2025

Hi ​@emilalizadeh! We are sorry you faced some issues. Could you please specify if you were able to test it? Did you test from another TikTok account?


user193929
  • Up-and-Comer
  • October 11, 2025

This doesn’t work for instagram as well.  

I am able to set up with “Message contains” keyword but when I switch to “doesn’t contain”, it says it saves, but the trigger does not change.

 


rodrigo_silvano
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  • Manychat Community Moderator
  • November 3, 2025

Hey ​@emilalizadeh, ​@batawa & ​@user193929 

When you use the trigger “the message doesn’t contain”, you’ll need to use the trigger “message contains” as well.


This way, it will work 🙂

Let me know if this helps!