Hey ​@Yanis Gerion, sorry you’re facing issues Let’s see how we can sort it ASAP. To start with, could you confirm that you are NOT currently based in Europe, UK or the US? TikTok business messaging features are currently unavailable in these geos. 

If that’s not the case, just let us know and we’ll dig further to get to the root of the problem!

I have the same problem and i live in Brazil

Hi, I have the same problem! 

I am currently in Armenia and have a business account (not a creator)  On TikTok settings, all automatic messaging options are disabled. 

I have the same problem and live in Peru, South America

Hey folks!

​@luiz.belispetre ​@jeavilez ​@mirzoyan I am very sorry you are facing connection issues with TikTok. Could you please DM me your accounts ID for us to investigate?

Cheers,

Natalia

I DM you, please answer

I DM you also. as suggested

Hello there, I have the same problem. What we can do with it?

I DM you also. as suggested

Hi Natalie. Pls, is there any news yet? TikTok connection is not working up to date. Please, help

I DM you also 

Sorry for the late response, I still had this problem, but I’m based in France, so I think is for that, do you know when it’ll be available here in France ?

I am having the same issue , i sent you a dm ​@Natalie Evseyeva 

Hi! We are using manychat in mexico to manage our CapCut social media in TikTok and we get the following error: “Due to the region of TikTok account, Business Messaging features are not available”. 
How can we fix this and restore the connection?

I would be very grateful for your help ​@NamiFromManychat ​@Natalie Evseyeva 

Hi there I´m having a connection problem with my TikTok account, I´ve already refresh the permissions but it keeps sending me error of connection, why is that, I´m un Ecuador

Hey ​@CapCut MX, could you please check your TikTok account region by going to Settings and Privacy > Account > Account Information > Account region? Is it located as Mexico there, correct?

Hi ​@PabloEspinosa! Same here: could you please check your TikTok account region by going to Settings and Privacy > Account > Account Information > Account region?

Hi ​@Yanis Gerion! Yes, unfortunately, France and European Union is not yet allowed to connect, but we are working with TikTok tea by expanding capabilities for that region in the nearest future. Stay tuned!

Hi ​@MediYoutube, could you please check your TikTok account region by going to Settings and Privacy > Account > Account Information > Account region and let me know what it says?

I can't see the region in the account data, I don't see that section in TikTok :(

Hi ​@Natalie Evseyeva I’m having the same issue and I’m based in Colombia. If you can help me it will be awesome.

I also am having the same issue. I cannot connect my business tiktok account and I am in Canada. Please let me know what I should do?

I also am having the same issue. I cannot connect my business tiktok account and I am in Canada. Please let me know what I should do?