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Question

ERRO by opening a CTA button using Instagram Community Link

  • November 24, 2024
  • 2 replies
  • 37 views

Chef Silvio Forech

Dear ones, good day!
I hope this message finds you well and safe. 
I personally did my research but I haven’t found anything related to the mentioned issue in the web witch is caused when I’m trying to open my instagram community link inserted on my CTA button. After clicking the action stops on JOIN Community Page as you can see the attached screenshot but after that it’s looping and I no one can enter to my community. Could you please let me know if there are some solution for this issue? I have checked the link to ensure if its correct but al it’s right with the link, just looks like that it’s an permission issues, something like that.
I will be glad to have your support, thank you!

 

2 replies

Fabio Gaulke
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  • Manychat Community Moderator
  • November 24, 2024

Hi, ​@Chef Silvio Forech!

 

That seems to be a similar problem Meta has with WhatsApp group links… Sometimes it opens a page to download the app even if it already is installed.

 

Maybe using an URL shortener with deep linking functionality could work to avoid that.

I use Switchy (https://switchy.io/). If you wish to try it out, send me a message, I'll create a temporary test link to you.

 

😉


Chef Silvio Forech

Heloo Fabio, yes please lets’ do this!

Thank you for your attention to this matter.

Regards,