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I need to know if there is an option in Manychat for multiple agents

  • August 29, 2025
  • 3 replies
  • 28 views

Douglas Ferreira
I need to know if there is an option in Manychat for multiple agents to handle queues simultaneously, as I will be using it for a call center with 9 people. Would it be possible to do something in Manychat? Manage queues, transfer calls, etc.?

Best answer by Gustavo Boregio

@Douglas Ferreira you won’t be able to manage calls, but there are several features for agents.

They’ll be using Manychat’s Live Chat feature.

Here’s the documentation on it:

https://help.manychat.com/hc/en-us/articles/14281070478748-Manychat-Live-Chat-Overview

Hope this helps!

3 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • 2793 replies
  • Answer
  • August 30, 2025

@Douglas Ferreira you won’t be able to manage calls, but there are several features for agents.

They’ll be using Manychat’s Live Chat feature.

Here’s the documentation on it:

https://help.manychat.com/hc/en-us/articles/14281070478748-Manychat-Live-Chat-Overview

Hope this helps!


Douglas Ferreira
  • Author
  • Up-and-Comer
  • 2 replies
  • September 1, 2025

Olá ​@Gustavo Boregio  

Is there any plugin or app that does this in the manychat playstore?


Gustavo Boregio
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  • Manychat Community Moderator
  • 2793 replies
  • September 1, 2025

Olá ​@Gustavo Boregio  

Is there any plugin or app that does this in the manychat playstore?

@Douglas Ferreira no, not that I know of.