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I need to know if there is an option in Manychat for multiple agents to handle queues simultaneously, as I will be using it for a call center with 9 people. Would it be possible to do something in Manychat? Manage queues, transfer calls, etc.?

@Douglas Ferreira you won’t be able to manage calls, but there are several features for agents.

They’ll be using Manychat’s Live Chat feature.

Here’s the documentation on it:

https://help.manychat.com/hc/en-us/articles/14281070478748-Manychat-Live-Chat-Overview

Hope this helps!


Olá ​@Gustavo Boregio  

Is there any plugin or app that does this in the manychat playstore?


Olá ​@Gustavo Boregio  

Is there any plugin or app that does this in the manychat playstore?

@Douglas Ferreira no, not that I know of.


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