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Question

Why is it not connected

  • February 20, 2025
  • 1 reply
  • 18 views

Dr.behradskin

Why is it not connected in manychat dashboard even though Instagram (professional) page permissions are set? That is, when I enter the Instagram page and set the permissions, it returns me to this step every time Sometimes it even says that it is already connected, but when I go to the dashboard, it asks me to do the page setup again. Thank you for your help

 

1 reply

rodrigo_silvano
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  • Manychat Community Moderator
  • February 20, 2025

Hey, ​@Dr.behradskin 

Did you follow all these steps to try to connect Instagram to Manychat?

https://help.manychat.com/hc/en-us/articles/14281291094428-Unable-to-connect-Instagram-to-Manychat#h_01J3510K09DFP141D5NYZJ5ZQT

 

At the end, if it didn’t work, you can submit a ticket to the Manychat support team here: https://help.manychat.com/hc/en-us/p/get_support_page