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Question

New to manychat - Help with 1st simple flow

  • December 5, 2025
  • 5 replies
  • 39 views

guerrosky

Hello 

I’m having trouble making an automation work,

It is a simple automation. I receive a DM with a word, and the automation sends a message with a link.

In many chats everything looks great but is not working

The air assistant doesn't help, and there is no human to help me.

5 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • December 5, 2025

@guerrosky would you like to share a screenshot of what you have setup and how you’re testing it so we can try to help?


guerrosky
  • Author
  • Up-and-Comer
  • December 5, 2025

Hello Here are the attachments

 

 

Is something simple, but is not working when they send the word they dont receive anything


Gustavo Boregio
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  • Manychat Community Moderator
  • December 5, 2025

@guerrosky I see that you have 0 subscribers.

So, either no one engaged with your Instagram.

Or you have a connection issue.

Try to Refresh Permissions or reconnect the account to see if this solves it.

Also try with a simple keyword, with no links - and see if that changes anything.

If you still can’t get it to work, I suggest you contact support.


guerrosky
  • Author
  • Up-and-Comer
  • December 9, 2025

Hola Gustavo, Gracias por tu respuesta

Ya trate solo recibir un texto en es de un link, aun nada

Tengo 3500 seguidores en instagram, a que se tienen que suscribir para que puedan hacer eso? 
Ya hice lo de los permisos y nada,

Porq esta app no tiene soporte?


Gustavo Boregio
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  • Manychat Community Moderator
  • December 10, 2025

@guerrosky te tienen que enviar un DM con esas palabras que configuraste (en tu caso, Hack)

Si están mandando la palabra y no reciben nada, está fallando.