Hola! Espero puedan orientarme.
He hecho una automatizacion. La persona comenta una palabra trigger y la secuencia que sigue es
Un texto + boton
activa el boton + otro texto
pausa con fecha y hora (menor a 24hs) y luego un texto
EL problema: la persona comenta y no recibe ni el mensaje de inicio.
Que puede estar mal?
Gracias
Question
Pausa inteligente por fecha
+2Hello
The first step is to make sure your flow was created correctly. You can test this by creating a new flow using one of the templates provided by ManyChat. When you click on "Create New Flow," a list of templates will appear — select one that responds to Instagram comments and run a test.
Here is a helpful ManyChat article that provides a step-by-step guide on how to create a comment reply flow:
https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
Once you've confirmed the flow is set up properly, if the automation is still not triggering, you can try a few checks to identify the issue. One option is to refresh your permissions. To do this, go to "Settings," click on the Instagram channel, and then select "Refresh Permissions."
If the issue persists, I recommend checking out this other ManyChat article that outlines additional reasons why your automation might not be working. It's worth reviewing each of the suggestions:
https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
Let me know if this helped!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.