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📝 Quality of Life Update: Edit contact names


Trilce Jirón Garro
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Hey Manychatters! Trilce Jirón Garro here with a super practical update that’ll make your contact management so much easier. You can watch the tutorial here

You know how when a new contact comes in, Manychat pulls their name or username from social media? That’s great… until you end up chatting with someone named “🌸” or “@user4839.” 🙃

Well, now you can manually edit their first and last name right inside of Manychat! 🎉
 

Here’s what’s new:

Edit names directly from the contact profile
✅ Works across all channels (yes, including WhatsApp!)
✅ Update names inside Live Chat while chatting with a lead
✅ Give your contacts proper names for easier follow-ups, CRM sync, and personalization
 

Example:

If someone comes in as "Clover" on WhatsApp but you find out their real name is Carla Avilés, just click into the contact card and update her info — right there in the Live Chat panel.
 

Small change. Huge improvement in how you manage and nurture your contacts.

👀 Go try it out and let us know:
What amazing canned responses are you creating with first name variables?

 

 

5 replies

Joren Wouters
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@Trilce Jirón Garro This is amazing!
Quick question: Is the First Name field in WhatsApp now also filled in by default? I notice that if someone talks to my WhatsApp account, the First Name pops-up in Live Chat, but if I use the conditon “First Name has any value”, it never has a value…

So I basically now use a Make integration to always fill the First Name field if someone talks on WhatsApp, but it would be better if this would be default Manychat.


Trilce Jirón Garro
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Not a clue ​@Joren Wouters but that's so odd cause in my business they do show on first name searches! Let's wait for somebody from Manychat to reply to us


vinunair
Manychat Team Member
  • Manychat Team Member
  • 3 replies
  • May 14, 2025

Hey ​@Joren Wouters. Thanks for pointing this out. Live Chat is displaying a derived version of the First Name. We are working on a fix that will display this correctly for new contacts.


fcsoares86
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  • Channel Explorer
  • 28 replies
  • May 19, 2025

Finally a basic feature that a lot of others do on market. Thanks


fcsoares86
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  • Channel Explorer
  • 28 replies
  • June 17, 2025

Is this option available only for admin or basic live chat  seats? 


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