Hey Manychatters! Trilce Jirón Garro here, reporting from sunny Costa Rica 🇨🇷
Ever wished you could tell your bot "hey, chill for a bit" when a customer needs real human help? Or when its your mom texting you on Instagram?
Good news: The wait is officially over — Pause Automations is here! 🎉
In this short video, I’ll show you how I’m using this long-awaited action inside my flows, rules, and sequences to create smoother, more respectful conversations. 🧘♀️🤖
What You’ll Learn Inside:
✅ Control When Your Bot Steps Back
Now you can pause automations for 30 min, 1h, 3h, 6h, 12h, 1 day — or even forever. Perfect when the human touch is needed or for those friendly DMs where the automation is not welcomed!
✅ Use It Everywhere
Add Pause Automation Actions inside:
-
Flows (with conditions or direct triggers)
-
Rules (ex: "If business follows the user → Pause Forever")
-
Sequences (stop a sequence for VIPs, friends, or special situations)
✅ Handle Complaints Like a Boss
Example:
If AI Intention Recognition detects a complaint (User has complaint about us), your flow can immediately send a calm message like "A manager will be with you shortly" — and then pause all further automations so the customer isn’t bombarded with irrelevant messages. 🚨🙌
✅ Keep It Human with Your Inner Circle
No more awkward automated birthday coupons to your best friend or mom! 😂
Use rules to automatically pause automations forever for people you personally follow from your business account.
Pro Tip:
💡 Combine Pause Automations with Tags and Custom Fields to create hyper-personalized journeys. (Example: After pausing, trigger a different flow manually when ready!)
This small but mighty feature is already making a huge difference in how we manage customer relationships without making people feel like they’re "talking to a wall." 🧡
👉 Ready to make your bot smarter, kinder, and way more respectful?
Update your flows, rules, and sequences today!
Got creative use cases for Pause Automations?
Drop them in the comments — let’s build better conversations together! 🚀