Hey Manychatters! Trilce Jirón Garro here, reporting from sunny Costa Rica 
Ever wished you could tell your bot "hey, chill for a bit" when a customer needs real human help? Or when its your mom texting you on Instagram?
Good news: The wait is officially over — Pause Automations is here! 
In this short video, I’ll show you how I’m using this long-awaited action inside my flows, rules, and sequences to create smoother, more respectful conversations. 🧘♀️
What You’ll Learn Inside:
Control When Your Bot Steps Back
Now you can pause automations for 30 min, 1h, 3h, 6h, 12h, 1 day — or even forever. Perfect when the human touch is needed or for those friendly DMs where the automation is not welcomed!
Use It Everywhere
Add Pause Automation Actions inside:
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Flows (with conditions or direct triggers)
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Rules (ex: "If business follows the user → Pause Forever")
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Sequences (stop a sequence for VIPs, friends, or special situations)
Handle Complaints Like a Boss
Example:
If AI Intention Recognition detects a complaint (User has complaint about us), your flow can immediately send a calm message like "A manager will be with you shortly" — and then pause all further automations so the customer isn’t bombarded with irrelevant messages. 
Keep It Human with Your Inner Circle
No more awkward automated birthday coupons to your best friend or mom! 
Use rules to automatically pause automations forever for people you personally follow from your business account.
Pro Tip:
Combine Pause Automations with Tags and Custom Fields to create hyper-personalized journeys. (Example: After pausing, trigger a different flow manually when ready!)
This small but mighty feature is already making a huge difference in how we manage customer relationships without making people feel like they’re "talking to a wall." 🧡
Ready to make your bot smarter, kinder, and way more respectful?
Update your flows, rules, and sequences today!
Got creative use cases for Pause Automations?
Drop them in the comments — let’s build better conversations together! 
