It doesnt even send the message now. please help
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Hey,
Which channel are you using?
In the meantime, you check these help articles: https://help.manychat.com/hc/en-us/articles/14281479971996-General-automation-troubleshooting and https://help.manychat.com/hc/en-us/articles/14281188830748-Handover-Protocol
Let me know if this helps 
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