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My DM automation is not triggering with one keyword on free account. Here is a screenshot of the automation, I am not sure why. Any ideas?

 

 

Hello ​@derek1508 ,
I don’t see any issues with your automation — it appears to be set up correctly. When you type the phrase "Baby Nutrition," it should trigger the automation.
Please make sure you haven’t exceeded the limits of the free plan, which allows up to 1,000 subscribed contacts and only 3 active keywords.
If you're within the limits, try refreshing your account permissions. To do this: click on Settings > select the Instagram channel > then click Refresh Permissions.

I’m also sharing a Manychat article that lists other common issues with Instagram automations. If none of the solutions above work, it might help to review the points in the article:
https://help.manychat.com/hc/pt-br/articles/14281308423452-Solu%C3%A7%C3%A3o-de-problemas-de-automa%C3%A7%C3%A3o-do-Instagram


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