Hello ​@Mcaldarini ,

When a user interacts with the chatbot, the 24-hour window is always reopened, allowing you to trigger automations.

One way to guide users to a specific automation is by setting up a Default Reply. To do this, go to Settings, click on the desired channel, and navigate to the Default Reply tab. At this point, you will have two options: create a new reply (starting a flow from scratch) or select an existing one. In this case, you will need to choose a flow you have previously created.

It is important to note that whenever a user sends you a message and is not already engaged in a specific flow, the Default Reply will be automatically sent to them.

Please let me know if this was helpful.

Many thanks! 

One more question:

has the live chat a direct link I can add to my Newsletter/Main i.e.? 
 

Thanks in advance!

Hello ​@Mcaldarini ,
The direct link to your live chat must be created from each channel individually. For example, in the WhatsApp channel, you can create a flow where the trigger is the user starting a conversation through a link. You can share this link, and everyone who starts a conversation through it will be directed to your live chat, according to the settings you've defined in the flow.

The trigger for this is "User clicks on a reference link." So, create a flow for each channel you want to include in your newsletter, using this trigger and sharing the generated link.

Let me know if this helped!