Hello ManyChat Community,

I have been attempting to integrate my TikTok Business account (username: ragnar_spirit) with ManyChat for several months now, but every time I click Connect and grant permissions, I receive a generic error message stating, “Something went wrong.” Despite multiple retries, the process fails at the permission‐granting step. My TikTok account is verified as a Business account and is registered in the USA. The problem has accured months ago, but I’m writing now, cause I need it support, I would be grateful.

Details of the Issue:

1. Account Type: TikTok Business (not Creator or Personal).

2. Geography: USA‐based account (all settings reflect United States region).

3. Error Message: After logging into TikTok and approving all requested permissions, the integration page immediately displays “Something went wrong. Please try again later.” There is no additional diagnostic information or error code.

4. Attempts to Troubleshoot (so far):

   • Verified that I’m using the correct TikTok credentials and that Two‐Factor Authentication (2FA) is temporarily disabled during connection attempts.

   • Confirmed that I have administrator access to the TikTok Business Center and the associated TikTok Ads account.

   • Tried connecting from multiple browsers (Chrome, Firefox, Edge) and in incognito/private mode to eliminate any cache or cookies issues.

   • Cleared browser cache and disabled all browser extensions, including ad blockers and security plugins.

   • Ensured that my ManyChat plan supports TikTok integration (I am on a paid plan with the TikTok channel enabled).

   • Logged out and back in to both TikTok and ManyChat, then attempted connection again.

   • Tested integration using a secondary TikTok Business account (to rule out issues specific to ragnar_spirit). The secondary account faces the same “Something went wrong” prompt.