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Hi everyone,

 

I’m posting here to see if anyone else has experienced issues with ManyChat’s Instagram integration and their support team.

 

For over 20 days now, new Instagram conversations haven’t been appearing in ManyChat for me. I’ve tried all the troubleshooting steps they recommended—refreshing permissions multiple times, resetting Handover Protocol settings—but nothing has worked.

 

I’ve reached out to ManyChat support several times, but their responses have been slow and unhelpful. At one point, they even marked my ticket as “Solved” without resolving the issue. This problem has cost my business over €6,000 in lost revenue due to missed customer interactions.

 

I’m incredibly frustrated with the lack of communication and support from ManyChat, especially since this issue isn’t reflected on their Status Page.

 

Has anyone else faced similar problems with Instagram integration or experienced such support issues with ManyChat? Any advice on how to handle this situation or alternative solutions would be greatly appreciated.

 

Thanks in advance for your help!

 

— Vlad

@Vlad Penev  maybe ita a instagram bug or meta issues

Hey, @Vlad Penev

 

That's sad… 🫠

Never had a problem as huge as this, only a copule hiccups here and there, wich is “ok”, cause Meta isn't the best buddy to do business with (sometimes they just change things ans tools as Manychat struggle to keep the wheel rolling until the bugs are solved).

 

I'm using Manychat for many years and always recommend it to partners and clients. Sure, I know that sometimes cases like yours (sadly) show up.

If i were in your boots, I would test disconnecting the IG/FB accounts from my actual Manychat Account, create a new Manychat account and start from scratch. It's a lot of work, but if this don't solve the problem, next step would be getting in contact with Meta's Support to check if everything is “ok”.

 

Also… check if all your Account settings are as shown in this help article: https://help.manychat.com/hc/en-us/articles/14281291094428-Unable-to-connect-Instagram-to-Manychat

 

Hope it helps. 🙏

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