Hi. I have an automation that is triggered from Make when a custom field is changed, e.g.:
However, even when I see in the live chat that custom field has changed:
it's not always triggered. Sometimes it works, sometimes it doesn't. I don't see any errors in the logs.
Is this a Manychat bug? It's affecting my products
Best answer by Gustavo Boregio
There's a limitation on the triggers, that if the Custom Fields changes in less than 30 seconds it won't trigger again (I think it's 30 seconds, I experienced this a long time ago).
Check with support and confirm, but if you're making the custom field change faster than every 30 seconds than it's likely that this is problem.
You could try using the 'sendFlow' method in the API, this could probably get the job done for you.
Also, if you're sending WhatsApp messages, you also have to consider the 24 hours. If the message is outside the 24 hours you need to send messages using Message Templates.
DM me if you need more help.
+6There's a limitation on the triggers, that if the Custom Fields changes in less than 30 seconds it won't trigger again (I think it's 30 seconds, I experienced this a long time ago).
Check with support and confirm, but if you're making the custom field change faster than every 30 seconds than it's likely that this is problem.
You could try using the 'sendFlow' method in the API, this could probably get the job done for you.
Also, if you're sending WhatsApp messages, you also have to consider the 24 hours. If the message is outside the 24 hours you need to send messages using Message Templates.
DM me if you need more help.
Off-topic: Another issue that I sometimes have is that everything is executed and I see the response in the Live Chat but WhatsApp doesn't show the response, even when I can see it in live chat. Have you experienced that as well?
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