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General Q&A

Any questions you have about using Manychat.

  • 3,312 Topics
  • 6,738 Replies
3313 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
Alexandre Kenzo
Alexandre Kenzo
asked in General Q&A
Bot answers Instagram comments, but not messages. How to fix this?

Some Instagram automations weren’t working while others were. After some testing, I think I’ve nailed down where the problem is with this automation:Quick response shows a 10% CTR, but the message after it has been sent 0 times. Therefore, I believe the problem lies in the bot interacting with the messaging system in general.Other additional details of the situation:Comment trigger automations work perfectly fine, if the Bot is set to reply to a comment. Comment trigger automations will work partially if the Bot is set to reply to a comment and then send a message on its own: the reply will go through but the message won’t. (As per the image.) Message trigger automations don’t work at all, regardless of what comes after it. The Opt-In has already been set. Instagram Permissions have been refreshed. When trying out the Preview feature, it works in ManyChat but not in Instagram - after sending the three-digit number, the automation does not respond.Would like to know if this is a known i

101
Fabio Gaulke
Ebussey27
Ebussey27Up-and-Comer
asked in General Q&A
What's the point of paying for these contacts if I can't message them?

Will someone help me understand the point of paying for all of my contacts if I can’t contact them? Since they got rid of paid messages, I can’t message my 26k people in FB Messenger.

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Ebussey27
makeupgoldie
makeupgoldie
asked in General Q&A
my automations arent working

I set up an automation and my key word isn’t working. It isn’t responding to people and it’s rly frustrating. I tried refreshing permission and it says that my account doesn’t work. Pls advise 

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makeupgoldie
pamela
pamela
asked in General Q&A
META Invalid Conversions API Credentials

I am unable to configure the Goal Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?

54519
ArthurG
daniel pereyra
daniel pereyraUp-and-Comer
asked in General Q&A
Hola tengo problemas con la automatizacion de instagram!! dejo de responder a mis disparadores

hola! dejo de funcionar mi automatizacion de manychat con instagram! actualice permisos, realice todos los pasos indicados pero sigue sin funcionar. si alguien tiene la solucion me escribe por favor? muchas gracias

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daniel pereyra
Karan786
Karan786
asked in General Q&A
Manychat is unable to send text on whats App.

When as a client i’m sending hello, i’m not getting reply.

20
Karan786
Mr DeaL
Mr DeaL
asked in General Q&A
Réponses automatiques aux commentaires.

Bonjour à tous, j'espère que vous allez bien J'ai configuré la réponse automatique aux commentaires sur mes publications Facebook et cela fonctionne bien, mais après un moment je suis bloqué par Facebook car les commentaires sont trop rapides sur une période assez courte. Je n'ai pas trouvé le moyen d'espacer les réponses en définissant un délai d'attente entre les réponses (qui peuvent être par bloc). Je souhaiterais vraiment avoir une solution svp 🙏🏾

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Mr DeaL
Mr.TestKin
Mr.TestKin
asked in General Q&A
How to create code/pgm/function for reuse in Manychat ?

I want to fetch data from an Excel/Google Sheet in ManyChat to create a chatbot for Instagram..? Whenever I ask a question to the InstaBot, it should provide a response using the data available from Google Sheets, just like a database..?

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Mr.TestKin
iHawe
iHawe
asked in General Q&A
You've reached the maximum number of ad accounts associated with this Business Manager account.

Hello everyone,I have been waiting for ManyChat to add embedded signup for the ability to use WhatsApp Buisness App and the API functionality,The problem is now when I try to connect my existing  it through's this error message:I have remove business assets and ad accounts but still getting the same message.I desperately need this to retarget my audience soon,Any help would be much appreciated.

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iHawe
dandaya
dandaya
asked in General Q&A
"If Message Does Not Contain" keyword filter is not working

Hello, the "If Message Does Not Contain" keyword filter is not working. It does not save or update when I use this trigger.  Is anyone else experiencing this? I badly need this for my automation because it is too hard to predict all the keywords for some of my automations.  Am I missing something?  Any advise would be much appreciated.

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rodrigo_silvano
Fla Barbieri
Fla Barbieri
asked in General Q&A
People are saying that the link they receive isn’t clickable

Hi there! I need a bit of help.I’m using an auto-reply in Direct Messages that sends a link as a button whenever someone comments a specific keyword on my post.However, many people are saying that the link they receive isn’t clickable or doesn’t work properly.Do you know what might be causing this? Or how I can make sure the link is clickable for everyone?Thanks so much in advance!Fla.

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Fabio Gaulke
C
ChithraUp-and-Comer
asked in General Q&A
How to stop automated reply

I have a manychat workflow , where when people comments, a DM is sent to respective accounts. Now the issue is whoever send any message to us in DM, it says ‘we reply typically in one day’. I want to remove that.  

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Gustavo Boregio
rinchen
rinchen
asked in General Q&A
Lags in automations

Hi there, users are experiencing lags when receiving messages on WhatsApp in automated flows built in Manychat. Any ideas what could be causing this?

111
rogerioaraujo
uthmod
uthmodUp-and-Comer
asked in General Q&A
Main menu not showing, main menu not showing. how many similar post you need to see to make you fix this?

I have refreshed my connection, Yet my now automation and main menu does not show on my instagram account.I have spent hours constructing the automations.THIS IS UNSETTLINGPlease explain this.

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uthmod
BleedingHeart
BleedingHeartUp-and-Comer
asked in General Q&A
Problem with ChatGPT Response

Hi, i created a small demo where the chatgpt response is stored in userfield (type text). And if i want to send the content of this field/response to an instagram message, there is only the content “{{cuf_12546454}}” instead of the correct response.  I used the Chatgpt integration similar like https://help.manychat.com/hc/en-us/articles/14281251371164-ChatGPT-integrationAny ideas? Thank you!

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Gustavo Boregio
Primal
PrimalUp-and-Comer
asked in General Q&A
Help with Automation Flow - Messages Doubling

We're having a little issue where our automation flow sends duplicate messages whenever a user’s message includes the word "healer." We want the automation to trigger just once per interaction even if the keyword shows up multiple times in their message.Can you help us adjust the settings so it only sends once? Or is this how it’s supposed to work? Sorry, I’m a bit of a newbie here.

153
Fabio Gaulke
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
🚨 Question about Monitoring User Inactivity During the Entire Flow 🚨

Hi everyone! I’d love your help with something 🙏In my current flow, I’m collecting user input through buttons and data collection (like asking for a name). My question is:👉 Is it possible to automatically monitor user inactivity across the entire flow (not just in specific modules), and send a follow-up message if the user doesn’t respond — either by not selecting a button or not filling out a data field?I’m looking for a way to set this up globally across the flow rather than manually adding delays and conditions after every question.Is there a best practice or workaround to achieve this?Thanks in advance! 🙌

61
Fabio Gaulke
SZ1122
SZ1122
asked in General Q&A
Connecting manychat and n8n

Hello ManyChat Community,I’m encountering an issue where messages sent to my ManyChat workflow via webhook (from n8n) preserve line breaks (\n), causing formatting problems. For example:Input:json"message": "line1 \nline2 \nline3?"Current Output: Displays with unwanted line breaks.Desired Output: Should display as a (single line).I’ve tried: Using replace(/\n/g, ' ') in n8n’s Function/Webhook nodes Enabling Raw Body and First Entry JSON Testing with escaped (\\n) and unescaped line breaks But Manychat still doesn’t accept the format and breaksHas anyone resolved this or found a native ManyChat setting to auto-remove line breaks? Any insights would be greatly appreciated!Workflow Context: Webhook → n8n (transformation) → ManyChat API Goal: Cleaned message delivery to users.

141
Fabio Gaulke
Primal
PrimalUp-and-Comer
asked in General Q&A
Support Inquiry

Hi everyone,I’m new here and still getting familiar with ManyChat. I’m currently in need of assistance and was wondering if anyone could provide me with ManyChat’s support email address or phone number.I’d really appreciate any guidance on the best way to reach their support team. Thanks in advance for your help!Looking forward to learning and connecting with you all.

194
Primal
BoyanY
BoyanYUp-and-Comer
asked in General Q&A
What is the reason I am constantly getting logged out of the Instagram account?

Hey there,I have been using Manychat on trial for the past 2 weeks alone and it hasn’t really been a problem up until yesterday when I added another team member as an admin and he started texting other people from the platform, We got a message that we have a restriction and it keeps logging us out. Is Manychat the reason and if yes - how can we fix that? 

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Gustavo Boregio
MIMON
MIMONUp-and-Comer
asked in General Q&A
Whatsapp number

When I signed up for MenyChat, I received a WhatsApp number issued by them. The WhatsApp number is not linked to any account. How do I link it to my WhatsApp account? Also, where do I find my Subscriber ID ?

357
rogerioaraujo
Desmond
Desmond
asked in General Q&A
Being unable to remove a sign-in method seems counterintuitive as a 'security feature'.

“Thank you for reaching out! Unfortunately, it’s not possible to remove a sign-in option, such as Telegram, once it’s been added to your account. This limitation is due to security features designed to protect account access and integrity. If you have any concerns about this or need help managing your account, feel free to let me know. I’m here to assist!” I simply do not understand why this is considered a ‘security feature’. Picture this: in the event your telegram account is compromised, and you are unable to retrieve said telegram account, how am I supposed to prevent the person from accessing my Manychat account? Why can’t I have a way to authenticate myself so I can initiate the removal of other sign-in options? 1. Create a new Manychat account• Use a different sign-in method (Google, Facebook, etc.) to create a new Manychat account.2. Accept admin invitation from the old account• From your existing Manychat account (with the Telegram sign-in), send an admin invitation to your ne

804
rodrigo_silvano
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
How to stop a Data Collection flow after a button is clicked?

Hey everyone 👋I’m facing an issue with Data Collection in a WhatsApp Flow and would love your help 🙏I have a flow where I ask the user to enter their car number using a Data Collection block.Below that, I also show buttons like “Close ticket” or “Talk to an agent.”The problem is:When the user clicks a button (e.g. “Close ticket”), the flow continues as expected, but Manychat still waits for the user to enter the car number – even though they already chose a different path.How can I completely end the Data Collection when a button is clicked, so it doesn’t wait for input anymore?Any help would be appreciated 🙌Screenshot attached for clarity 📸  

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rodrigo_silvano
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