Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 4,272 Topics
  • 9,286 Replies
4272 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

19990
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

4300
Raquel C
Manychat Team Member
GIOVANET
GIOVANETUp-and-Comer
asked in General Q&A
Como evitar que a automação dispare quando EU entro em contato com o lead?

Olá! Tenho uma automação que está funcionando mas de vez em quando eu entro em contato com o lead ela dispara o fluxo se o lead responde com uma das palavras gatilho (exemplo: “bom dia”). Tem alguma forma de fazer com que a automação dispare apenas quando o lead inicia a conversa?

71
rodrigo_silvano
henriquearsenio
henriquearsenioChannel Explorer
asked in General Q&A
Intercept Human response from WhatsApp Business - Coexistence

I have a problem: I’m using Coexistence mode, and when a human sends a message through WhatsApp Business, ManyChat receives it and forwards it to my AI Agent as if it were the client’s last message.I analyzed the reception of 2 JSONs in n8n: when a human sends through WhatsApp Business when a customer sends a message normally Both JSONs are identical; there’s no field I can use to identify that it was a human replying. How can I work around this?I’m sending “Full Contact Data” to n8n via HTTP request, but I haven’t found a way to differentiate the JSON when it’s a human responding.I’m saying this because my client doesn’t want to stop using WhatsApp Business in favor of ManyChat — he prefers to keep the conversation in the official WhatsApp app. But whenever a human responds via WhatsApp, ManyChat triggers an automation and the AI replies immediately afterward. 😅

432
yuricosta
LucaV
LucaVUp-and-Comer
asked in General Q&A
Automatic reply in DM

Hi, does anyone know ho to stop the automatic messages that my private messages writer receive?They get:Great, you're all set. Here's a link to join at [date/time]! 👇andPsst... As a thank you for registering for my masterclass, here's a special limited-edition freebie just for you! 🎁And I did not set them and neither cannot find them!Thanks

609
LucaV
Pietro207
Pietro207Up-and-Comer
asked in General Q&A
Manychat not working for one post

Hi! Every other post works except for one. I don't know what to do but have tried many times to solve the problem. I set it up in many different ways but still nothing.

61
rodrigo_silvano
kayata
kayata
asked in General Q&A
Manychat for Igaming website

I would to know if there a risk of Meta ban the Facebook and Instagram pages of a igaming website? What are the best pratices for igaming to avoid getting ban?

71
rodrigo_silvano
MattLeitz
MattLeitzUp-and-Comer
asked in General Q&A
Website bots

Hey friends!  As you guys likely know, Facebook shut down their website chat widget some time ago.This left us looking for the best solution for those clients who want to have chat on their website (which is a very common request).Curious if others have come across this, and if so, what solution you’ve provided.Thanks!Matt LeitzBotBuilders

50
MattLeitz
Baden.fm
Baden.fmUp-and-Comer
asked in General Q&A
Problems with connecting Facebook Messenger

I want to connect Facebook Messenger with Manychat, but there seems to be a problem with the connection.If I go to the settings and click on “messenger - connect”, I see the correct page to connect (I also have the necessary permissions), but I cant connect it, I can only send a connection request for the page to another page admin. Why is that?I also tried to reconnect the facebook page with manychat but as soon as I go to the connect-window for facebook messenger, the button says “request send” and “ Your request is pending XXXXXXX`s approval. They can easily access it in their Email inbox or under the account`s Settings → Team Members.”.The request however was never send or received by the account in question, but I cant pull the request back or resend it.

60
Baden.fm
Gianluca Pazzaglia
Gianluca Pazzaglia
asked in General Q&A
WhatsApp account issue after disconnecting from ManyChat

Problem description:I connected my WhatsApp Business account to ManyChat.After disconnecting the account from ManyChat, I can no longer use WhatsApp: I cannot access either the Business or the standard version. I already tried uninstalling and reinstalling the app and verifying via SMS/phone call. Every time I try to log in, I get the message: “WhatsApp is currently unavailable. Please try again in 1 hour.” Question:What should I do to reactivate my WhatsApp account and be able to use it normally (even without ManyChat)?

61
rodrigo_silvano
LucaPl
LucaPlUp-and-Comer
posted in General Q&A
Instagram automations have suddenly stopped working

I set up an automation where, when someone commented a specific word on my post, they’d get a DM. It worked the first time I used it, but even though it’s still live, it doesn’t work anymore. What should I do?

878
RaquelNM
Bastian
BastianUp-and-Comer
asked in General Q&A
Problem with Facebook Ads trigger → Messenger flow doesn’t start anymore

Hello,I’m using ManyChat with my Facebook Ads (CTA “Send Message”). Until recently, everything worked fine: when someone clicked the ad’s CTA, my Messenger flow started automatically.But now, it doesn’t work anymore: The “User clicks a Facebook Ad” trigger is properly configured. The flow is set to Live. In Ads Manager, I selected Partner App = ManyChat and the correct message flow. I even tried creating a new flow and reconnecting ManyChat to my page, but no success. Has anyone faced this issue before? Is there a specific step needed to make sure ManyChat takes over after the ad click?Thanks a lot for your help 🙏

132
Bastian
dk8000
dk8000
asked in General Q&A
"Conversation Starters" Not Showing

It is set up and says live, but all the DM’s coming in from the ads are not from the prompt, suggesting that nobody is seeing it.Screenshots below show the current setup. How to make this work properly? Says “live”Says “enabled” 

40
dk8000
furkan33
furkan33
asked in General Q&A
Problem with Instagram, Manychat cant escape newline

Hello,I created a booking automation with n8n + manychat. Let me explain the problem with a case:If I send this answer from the instagram, it doesnt workfurkan33+XXXXXX@XXXXXXHowever, if I use the below structure it works furkan33 \n+XXX \nXXX@XXX \nXXX Encode to JSON is already set for my variables, I just wonder why Manychat cant escape the new line in the first case.  

70
furkan33
Uli
Uli
asked in General Q&A
Instagram / Meta Business Connect not working

Hi, it’s not possible to connect Instagram / Meta Business at the moment. Any idea? Thanks, Uli

70
Uli
Fox1C
Fox1CUp-and-Comer
asked in General Q&A
Instagram Visit profile in-app in automation

I have a question, how do I set the visit profile button in dm to open my page on Instagram.When i link my page url to a button it opens it in browser not Instagram appbut I've seen pages that in dm. they have button visit profile in direct message that opens their page in Instagram app

112
Fox1C
MelissaMELS
MelissaMELSUp-and-Comer
asked in General Q&A
I can NOT log onto manychat at all

After spending about 5 hours solid I still cannot use Manychat. I have tried logging in with business meta etc etc but nothing happens. I have several pages, and several instagram accounts. I just want to use manychat on ONE instagram account. Is there anyone who can help me out here? I am going crazy...

203
ayesha
Heric
HericChannel Explorer
asked in General Q&A
System instability and no support

I'm experiencing instabilities in the live chat and don't know where to ask for quick support.On the status page https://status.manychat.com/ there's a button to report a problem, but it takes you to a page for asking questions.I need to know where to report a problem where we need quick solutions. Like me, many people use ManyChat for support on WhatsApp and other channels. If it's down or unstable, we lose our support flow.I'd appreciate it if you could check and let me know where I can quickly report a problem.Thank you.

60
Heric
IntentionalHealthMarketingTeam
IntentionalHealthMarketingTeamUp-and-Comer
asked in General Q&A
Deleting Multiple Contacts at once

Hi I get a lot of Meta spam bots fishing for my account info. Right now with many chat I have to right click and type out delete individually for every single one. Is there plans to have a multi select and delete feature added? Because I am typing ‘delete’ 5+ times a day right now for messages instagram auto ignores on their end.

83
rodrigo_silvano
Rekpene John
Rekpene JohnUp-and-Comer
asked in General Q&A
Card Number Is Incorrect

Please I need urgent help. I have been trying to subscribe with my Card but it keeps saying “my card number is incorrect”But the details are correct and I use it with Google Pay. Also its a verve card and I’m in Nigeria. 

182
rodrigo_silvano
Arnaut Theo
Arnaut TheoUp-and-Comer
posted in General Q&A
Problems with messages and bot

Hi, I've been having this problem with messages and the bot for a few days now. You told me to do it from Facebook but it still doesn't work and these unbearable messages keep appearing. HOW CAN I DEFINITELY GET RID OF THESE TEXTS? 

436
bai
SidneyCabrall
SidneyCabrall
asked in General Q&A
Evento Crítico - O que significa a mensagem?

O que está a acontecer quando recebemos a seguinte mensagem de Evento Crítico na Automação do Manychat: “Não é possível enviar mensagem com texto vazio. Adicione qualquer texto à mensagem.”

41
rogerioaraujo
Rishad
RishadUp-and-Comer
asked in General Q&A
Default Reply

My bot sends “This is a default reply. please change it by editing the flow "Generic Default Reply" to whoever text me whatever. I tried to change Default relpy in setting but i did not work. PLS help me  

6535
bai
rubsmar
rubsmarUp-and-Comer
posted in General Q&A
Nao enviando audio ou muito lento

Tenho recebido relatos de varios atendentes sobre isso e vem acontecendo a uns 15 dias.

51
rogerioaraujo
Emill
EmillUp-and-Comer
asked in General Q&A
Pricing Questions

Hello Guys,  I would like to know how the pricing works and if its possible to reduce the cost or monthly payments. I'm currently using Manychat just for the automatization by key words, and in the type of job that I have we just talk to a contact once and then we don't necessarily need to have any type of interaction with that contact again. So it doesn't make any sense to me to be accumulating contacts or paying for then after months. It's there any option to me? or I just have to accept that this platform doesn't adjust to my necessities? I felt in love with Manychat so I hope you can help me to find a way to use it properly for my business without overpaying just for contacts. 

395
rodrigo_silvano
Community Terms & ConditionsCookie settings