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General Q&A

Any questions you have about using Manychat.

2,628 Topics
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Marcin BaćkoMessage Musketeer

published in General Q&A

FAQ: All you need to know about the Manychat basics

Hello Manychat Community For some time I see there is a lot of people that are just asking for money instead of help.Of course, I helped a tons of people here for free and a lot of just paid me for my time and my knowledge even when I don't ask for that.But to the point.Here is something from me for FREE hope you like it. 1. Can I use Manychat on FB groups, Personal page, TikTok?NO, Manychat is dedicated only for:Facebook business page Instagram business or creator profile WhatsApp business - PRO ONLY Telegram - Only bot account, not a group SMS (by Twilio) - PRO ONLY All of these can be connected to 1 Manychat account 2. I got a Free account and it asked me to buy a pro but I did not reach 1000 contacts why?Manychat represents paid plans wrong on so many levels and they should fix it! HERE I will represent you what really Free account let it do.FREE:max 1000 contacts 1 Team member 4 growth tools (mean 4 automations live) 10 tags 3 keywords 2 sequences 1 Live chat seats Manychat brandi

38970

10 months ago

denis_kaUp-and-Comer

asked in General Q&A

How to use array data from API request to make multiplechoice question?

Currently I’m trying to build Telegram-bot from the constructor. I do API request to one service using Action “External Request”, I get data like this: [ { "id": 1, "entities_id": 0, "is_recursive": 0, "name": "Company 1", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "date_mod": "2024-01-31 16:31:44", "groups_id": 0, "completename": "Company 1", "level": 1, "ancestors_cache": "[]", "sons_cache": null, "is_requester": 1, "is_watcher": 1, "is_assign": 1, "is_task": 1, "is_notify": 1, "is_itemgroup": 1, "is_usergroup": 1, "is_manager": 1, "date_creation": "2024-01-31 16:31:44" }, { "id": 3, "entities_id": 0, "is_recursive": 0, "name": "Company 2", "comment": "", "ldap_field": null, "ldap_value": null, "ldap_group_dn": null, "da

how send whatsapp message via manychat api

Hello everyone,I’m using code with manychat api to send messages to WhatsApp users who have replied within 24 hours. Although I’m receiving a response of {'status': 'success'}, the users are not actually receiving the messages.On the other hand, if I use the same method with a subscriber_id corresponding to a Facebook user, the messages are sent successfully.Could anyone help me figure out what might be going wrong? Thank you in advance!here is the request:https://api.manychat.com/fb/sending/sendContentpayload = { "subscriber_id": user_id, "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": message } ] } }, "message_tag": "ACCOUNT_UPDATE"}

1 hour ago

mongerkr27

asked in General Q&A

changed Instagram name

I recently changed my Instagram name but still have the same Instagram account. So my facebook is now under new name, Instagram and stan.store link. I don’t want to lose my contacts so I really don’t want to remove my Instagram. How do I change it so it will link to my new name. Example: I was lifechangeaffiliate and changed to the_kriskonnection.

1372

9 hours ago

ztsUp-and-Comer

asked in General Q&A

changed instagram username

I have recently hanged my instagram username, and no matter how many times I update permissions in manychat, or how many times I try to disconnect and reconnect manychat in my fb back end, I cannot get things working again. Can anyone help?

9 hours ago

botsguyUp-and-Comer

asked in General Q&A

URGENT - Client Banned Because of The Issue The Other Day

Anyone else have this happen? My client got banned for a week because of the code sending issue. This is really bad, especially during XMAS!!! Anyone else have this happen?

9 hours ago

itsamit

asked in General Q&A

How to send a message to non subcriber

Hi all!I want to create an automation so that every time a user registers for a webinar, they will get a WhatsApp message from the bot.The problem is that I cannot understand how to send a message to a non-subscriber or create an automation for adding new contacts/subscribers in ManyChat.Many thanks!

Hey guys, i need help

how do i stop the automation if my customer keep writing contain keywords?its looks bad.. for example hes starting with :Customer : Hello , can i get more information about your product?Manychat Start working with the automationwhen Manychat done and the customer finish everything, he asked antoher question like :Hello, can i get information about this specific product?i just put the keyword “Hello” to start the automation.now i want if there is another question starting with Hello again.. or if the automation done and he asked another question just not start the Automation from the begining, its just looks not good.how can i fix it ?someone understand what i talking about?

111

11 hours ago

Josue CervantesUp-and-Comer

asked in General Q&A

Multiple messages in a row, automation replying to all

Hi everyone! I’ve got a problem with my automation in Manychat, I hope you could help me.When users send multiple sequential messages, the assistant only processes the first one or restarts the conversation, sending duplicate messages. Anyone knows how can I fix this error? Thank you.

497

14 hours ago

SigridDabelsteinPhotoUp-and-Comer

asked in General Q&A

Cannot Connect my Instagram Account ☹️

Hi ManyChat community. I NEED HELP! I am just getting started with ManyChat, but am unable to connect both my IG & FB accounts. I have both personal and business accounts for both, and when I go to connect, only my personal accounts show up, and ManyChats is suggesting I need to switch those into business accounts….but I already HAVE business accounts. The troubleshooting & FAQ page is not helpful. 😕 UPDATE: I FINALLY FIGURED IT OUT!!!!

14 hours ago

ThelazyvegancoUp-and-Comer

posted in General Q&A

My instagram wont connect even after following troubleshooting steps

I’ve seen loads of documents going through all the troubleshooting for this.My instagram is a creator account under 500k, so it is eligible.As for FB, I have my main personal profile and an added profile from my main which is the profile I will sync posting with for my insta. Manychat seemed to want a business page rather than a profile so I created one under my personal FB profile (wouldn’t let me on the other one) and have now linked my insta to that business page but I’d really rather somehow link it to the business profile rather than a page as I don’t want my personal fb friends being able to find and follow my business account as I like to keep the 2 worlds separate and I know fb pushes things out far too wide for my liking.But even with this fb page linked it still won’t come up as an option for instagram. I considered just creating another fb to log into Manychat with but every time I try to log in with FB it only lets me log in with the one I logged in with before or it goes

2118

14 hours ago

allergictocats78Up-and-Comer

asked in General Q&A

Conflicting info about free plan?

Do you or do you not need a credit card for the free plan? The pricing page shows no credit card needed but the directions show that you do need one - and when I try to activate the free trial since it shows us as using 0/1000 contacts, it won’t let me without a credit card. We have one account with a paid plan and automations are fine there, but the other account with the free plan will not work account.I deleted all automations on the free plan - I had tried to set several up but was unable to make them live so they haven’t been used.Super frustrating that it’s so hard to ask manychat.

15 hours ago

margaridasilva17

asked in General Q&A

How can I activate an automation in a free plan?

How can I activate an automation in a free plan? My trigger doesn't utilize any advanced features; it's straightforward (comment “XXX” to receive the XXX link in a direct message). I was under the impression that the free plan supports up to 1000 users, but only a few people have interacted with my message on Instagram so far.I appreciate any assistance you can offer!

Sending messages via make.com are not working

As simple as that, I have a small test scenario and all the connections working (tested with other actions).I’m trying to send a massage from make.com and I’ve tried all types of messages, non is showing up in the whatsapp chat.Is this issue connected to the credit line that haven’t been shared by ManyChat with me?

19 hours ago

mboydphysioUp-and-Comer

asked in General Q&A

Duplicate messages with bot icon

I keep seeing this little bot and a duplication of the message I just sent via manychat. When I check Messenger there is no duplication. what is it and how do I get rid of it?

202

19 hours ago

monerapUp-and-Comer

asked in General Q&A

Comment Auto-DM: How to make keyword "is" not "include"?

Hi guys,I am a beginner in Manychat and I have a question.Let’s say I want people to get my checklist when they comment CHECKLIST.I want people comment “CHECKLIST” ONLY. I dont want people to get my checklist when they use “checklist” in a sentence. For example, they write a comment “I like checklist” - I don’t want these people to get it. Is this possible? Any way to set up something like this?

What if my contact over 40000?

My contact list still going up, and mu company want to know how it works after 40000 contacts? Am i get a plus services or something else? and is there any discount services if my company spend that much for manychat?

22 hours ago

Cisco994

asked in General Q&A

Import contact list: Permission denied. Please contact support to enable this feature

Hi all, I’m trying to import a csv contact list on my Manychat account but when I click on “import” button in contacts section i got this error message: “Permission denied. Please contact support to enable this feature”anyone can help me? Thanks in advance.

4095

1 day ago

alexduboisUp-and-Comer

asked in General Q&A

how can i run multiple automations at the same time?

Hello community, i’m having trouble running multiple automations at the same time and need some help on how to do it or structure it. We have a chatbot on manychats which feeds our crm, so we have multiple triggers such as detect city of interest and detect product of interest e.g. if user sends a whatsapp message that contains “X”, a flow of product “X” starts and it stores “X” in a custom field called product of interest. At the same time, if message contains “City Y” in the message, it stores “City Y” in a custom field called “City of interest”. But seems that if message says I’m interested in X in City Y, it runs only 1 automation (not sure how it chooses which to prioritize) Help would be much appreciated. Thank you

507

1 day ago

ElambharathiChat Surfer

asked in General Q&A

Automation Pause

Currently, there is an option to pause all automations to an user coming to our bot when the Live Agent sends a manual message. Is there any way we can do this make this automated ? Such that, when the user enters a certain response, we stop all the automations

New automations don't work (Auto-DM links from comments)

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

Why is this a new thing? This is anti-marketing 101. Less clicks = better results. Just get the link to their inbox, don’t make it a puzzle.Unless I’m missing something and this is a result of some legal issue with just sending something to someone’s inbox. But then ManyChat should specify that.

1 day ago

Cipher

asked in General Q&A

Automate Removal of Bad Phone Numbers

Feature Request:Please build into Manychat some default behavior for handling Critical SMS Errors.Expected Behaviors: When Manychat receives a response from the Twilio API that contains an error message (Example: Error 30003); notify the Admin of the Manychat account. Admin should be able to indicate how Manychat should handle those errors. Options should include: Ignore Error 30003 Update Contacts Start Flow Admin should no longer be notified about Error 30003, but will get notifications about other errors. Background & Issue: For the last 24 months, I’ve been sending SMS messages on a monthly basis. I’ve recently notice that each month, my percentage of the SMS messages that are UNDELIVERED is going up. I am being triple charged for these messages; for each failed SMS I’m paying Manychat, Twilio, and the phone carrier.

1 day ago

AlCukovic

posted in General Q&A

Ref Url doens't trigger..

Hello :)Any one having an issue that Messenger ref url takes me to messenger but doesn't open the flow..Just nothing happen, only messenger open

627

1 day ago

manychatdanUp-and-Comer

asked in General Q&A

Custom Fields not reading properly

Summary of My FlowAn external request that fetches data from a Google Sheets spreadsheet and stores it as a custom field. An external request that uses the captured data to generate a response with ChatGPT.Part 1 of my flow is working as shown bewlow Part 2 of my flow presents an error when trying to pass the custom field to ChatGPT. I’ve also tested it with a third-party webhook, and it keeps returning ManyChat's internal code (cuf_XXXXX) without actually reading the data.Setups I already have:The custom field is text. The data is text and is fetched as text from Google Sheets.Here is my body code for 2nd action (manychat>chatgpt) { "model": "gpt-4o", "messages": [ { "role": "system", "content": "Você é um assistente que gera respostas humanizadas." }, { "role": "user", "content": "As ações mais próximas do seu preço mínimo no momento são essas dessa lista aqui que exportamos: {{5min}" } ]} “5min” is my customfield which I guess is “hardcoded” by

6011

1 day ago

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