Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 3,018 Topics
  • 6,006 Replies
3019 Topics
Marcin Baćko
Marcin BaćkoMessage Musketeer
published in General Q&A
FAQ: All you need to know about the Manychat basics

Hello Manychat Community For some time I see there is a lot of people that are just asking for money instead of help.Of course, I helped a tons of people here for free and a lot of just paid me for my time and my knowledge even when I don't ask for that.But to the point.Here is something from me for FREE hope you like it. 1. Can I use Manychat on FB groups, Personal page, TikTok?NO, Manychat is dedicated only for:Facebook business page Instagram business or creator profile WhatsApp business - PRO ONLY Telegram - Only bot account, not a group SMS (by Twilio) - PRO ONLY All of these can be connected to 1 Manychat account 2. I got a Free account and it asked me to buy a pro but I did not reach 1000 contacts why?Manychat represents paid plans wrong on so many levels and they should fix it! HERE I will represent you what really Free account let it do.FREE:max 1000 contacts 1 Team member 4 growth tools (mean 4 automations live) 10 tags 3 keywords 2 sequences 1 Live chat seats Manychat brandi

44430
Marcin Baćko
jonathan_337
jonathan_337
asked in General Q&A
Using WhatsApp API instead of integrating into Meta

Can manychat use the WhatsApp api for integration instead of losing access to my WhatsApp business app?

00
jonathan_337
eferreira07
eferreira07Up-and-Comer
asked in General Q&A
Help Needed: WhatsApp Number Blocked After ManyChat Integration

Hi Community, I’m assisting a customer who is trying to integrate an existing WhatsApp for Business (phone number )with ManyChat. However, after attempting the integration, the number was blocked, and they are unable to unblock it. The reason for the block is unclear, and unfortunately, WhatsApp has not responded to the support tickets we submitted."Phone Number has been blocked. Please check alert prompt in WhatsApp Manager Overview or follow instructions in Account Quality"I can't see any notification or flag when I go to Account Quality.Has anyone encountered a similar issue? Any insights or guidance on resolving this would be greatly appreciated.Thanks in advance!

00
eferreira07
Iochucki
Iochucki
asked in General Q&A
Limited user permissions

I need details about the permissions I can give to a specific user. I don't want the live chat agent or editor to see the customer's number and email. Is it possible to do this?

10
Iochucki
imados
imadosUp-and-Comer
asked in General Q&A
I do not know how I can set a condition for the robot to send only one message without repeating it again to the same person who sends the message

 Hello, the best team. I have a problem. I do not know how I can set a condition for the robot to send only one message without repeating it again to the same person who sends the message. Can you help me? Thank you. The best team.

1534
ptar
studiotenfour.co
studiotenfour.coUp-and-Comer
asked in General Q&A
Instagram Comment to DM Automation not working for most accounts

Update: I am currently in touch with ManyChat’s helpdesk to see if they could fix this issue. Currently they are trying to gather more information and example to investigate. Will keep this post updated time-to-time for everyone’s benefit! :)---Hi everyone! I’ve been trying out ManyChat for a few days now and am currently on my 2-weeks trial of the Pro version. I’m using it primarily to automate Instagram DMs and it’s feature with Instagram as a form of Data Collection (To collect basic info for sign-ups). Primarily I’m focusing on triggering account DMs when they comment to my post / reel as well as replies to my IG Stories. I’ve created my automation flow for an upcoming post and story, linking it to my brand account. I did a test on one of my current post using my personal and back-up accounts and it seemed that they are working just fine as intended. So I thought its ready to go Live for my new IG Post and Story - like hooray isn’t it? But guess what - as soon as I posted and trigg

1334
batawa
TheMomBosses
TheMomBossesUp-and-Comer
asked in General Q&A
Account Pro - Cannot Connect SMS

My account is in the PRO status as far as I know. And my app will not let me connect my SMS. I do not know how to contact support. Please help. 

92
TheMomBosses
CBA
CBAUp-and-Comer
asked in General Q&A
Re-trigger default reply

I have a default reply chat. After it has been closed or handed over to an operator. How can it be closed/reset so that when another message is sent it triggers again from the beginning?Currenty after being closed, any new message will just reopen the chat for an operator immediately instead of re-triggering. from the start.

40
CBA
Leticia QP
Leticia QP
asked in General Q&A
¿IA INCLUIDA EN VERSIÓN PRO DE 15 USD?

Veo que hay una plantilla que usa IA; en la versión Pro de 15 USD. No estoy segura de que esté incluida o tenga yo que pagar tokens adicionales, o que en un futuro  me vea obligada a pagar la versión de IA de 29 USD.Por favor, puedes ayudarme?Gracias por compartir tu conocimiento.

20
Leticia QP
Torsteinu
Torsteinu
asked in General Q&A
Manychat DM automation not working

I have setup a automation for instagram where a word trigger from a post is suppose to be replied with a message with a link.Unfortunately I cannot get it to work. I have gone trough all the steps in troubleshooting and tried to read through the forum to find a sollution, but I am stuck.Here is my automation: Worth mentioning that when I first created this automation, I already had a automation setup that had the same keyword and where suppose to work with all posts. I have deleted that one now, and created this one from scratch. It is the only one active right now.Also, I have a trial pro subscription. And I have not connected any facebook page to my instagram or manychat. But that shouldn`t be necessary in the latest version, should it?

30
Torsteinu
PassiveIncomeExplorer
PassiveIncomeExplorer
asked in General Q&A
ManyChat links not working

I’m noticing today - Feb 13th, 2025, when I get manychat DMs from other people on Instagram, the links aren’t working.It says “there was a problem loading the website”Also noticing this with my own ManyChat DMs i’m sending people that comment.Is anyone experiencing the same thing, is this a server issue or reported outage with ManyChat?

9410
rodrigo_silvano
erickandrade307
erickandrade307
asked in General Q&A
Sending a message privately when a customer joins a WhatsApp group.

Could someone assist me, please? I'm looking to set up an automation that sends a private message to a customer as soon as they join my WhatsApp group.Has anyone here successfully implemented this? If so, could you kindly share your approach?

211
rogerioaraujo
Asaf
Asaf
asked in General Q&A
Name of contact

HiIn ManyChat, the contact name is taken from the nickname that the user has set on WhatsApp. Is there a way to modify or edit this name contact?Thank you!

111
rogerioaraujo
tomi
tomi
asked in General Q&A
Inquiry About ManyChat Paid Plan and Account Linking

Hello,I hope you’re doing well. I have a few questions regarding ManyChat’s paid plan and account linking, and I’d appreciate your clarification. 1) Facebook Page Integration and Paid Plan ApplicationI am currently using the free plan and have linked over 10 Facebook pages to a single ManyChat account.If I upgrade to a paid plan, will all the linked Facebook pages automatically gain access to the paid features?Or, while linking multiple pages is possible, would I need to purchase a separate paid plan for each Facebook page individually?In other words, does upgrading a single ManyChat account to a paid plan apply to all linked Facebook pages, or must each page have its own separate paid subscription? 2) Instagram Account IntegrationI also manage more than 10 Instagram accounts.Like Facebook pages, is it possible to link and manage all of these Instagram accounts under a single ManyChat account?I would appreciate your clarification on whether Instagram accounts can be managed in the same

101
Gustavo Boregio
PrinceP
PrinceP
asked in General Q&A
Removing the Default Message from Instagram and Messenger Chatbots

Hello, I created 2 chatbots to respond to my Instagram and Messenger DMs. My problem is that every time someone sends me a message, the chatbot replies with a default message like: "Hello! How can I assist you today?" instead of responding directly to the DM. I’ve searched through the different settings and even instructed the chatbot to reply directly, but this issue persists. Do you know how to permanently remove this default message?

141
rodrigo_silvano
dbautomotiveuk
dbautomotiveuk
asked in General Q&A
Not showing messages in order to at all.

Morning. For some reason my manychat is not showing all messages in live order.  I can see the contact being added as a subscriber and the message on my instagram page but it doesnt show in my unnasigned. If I search it I can find the message in manychat and its only when i message them that it pops into manychats chats in time order. Anything I need to do?

71
rodrigo_silvano
maxvonwithem
maxvonwithem
asked in General Q&A
Ice breaker whatsapp

Im trying to setup ice breakers on whatsapp to get our leads to redirected to a curtain flow.The button(s) show up in the chat, but they are not clickable. Also the text bar on WhatsApp is gone whenever the ice breakers are on. This is on my device but also a few others.Please help

141
rodrigo_silvano
A_ilterish
A_ilterishUp-and-Comer
asked in General Q&A
Mobile app have an problem

I couldn't open my any automation in mobile app, actually it was the last version of the appDo you have any idea ??

71
rodrigo_silvano
Roger2595
Roger2595
asked in General Q&A
What do I need to use JSONPath?

Hi everyone, how are you??Can anyone tell me what field I use in JSONPath to map "Id": 1240 from the beginning of this response from my API:   ({"deal":{"id":1240,"name":"2024-02).What do I need to use JSONPath?I already used this: $.owners.deal_id  and $.deal.id Does anyone deeply understand this?Thanks in advance!Roger Mello

1122
rodrigo_silvano
Gigameubelmarketing
GigameubelmarketingUp-and-Comer
asked in General Q&A
Manychat instagram error mark as comment

I keep getting a ‘mark this as aa comment reply pop up when I don’t want to mark it as a comment?

51
Gustavo Boregio
A_ilterish
A_ilterishUp-and-Comer
asked in General Q&A
Please Help me about Smart Delay.

Hello everyone, I am new to Manychat so I apologize in advance for the question I am going to ask.I've been using Manychat for a week now, and it helps me a lot to automatically send download links of my designs to my followers, so I upgraded to Pro today.The reason I switched to Pro was the Smart delay feature, because my a Reel video on instagram, which I used Many chat, was watched 57.6K and many people wrote the word I specified as a comment to get the download links, a few days later Instagram deleted it as Spam with a warning like below. For this, I have to add a little delay time to comment replies and DM messages. I couldn't find the delay setting in the settings of the automations I had set before, Is it possible to add the delay feature to my previous automations from the section below? If I am going to do everything from scratch from the section below, is it possible to add the follow-up control feature?Thank you in advance for your help.

254
Gustavo Boregio
heyfeelings
heyfeelings
asked in General Q&A
How to refresh list of triggers from make?

 I’ve created new webhooks in make.com but I can’t see them in manychat…  

30
heyfeelings
Adilinan
AdilinanUp-and-Comer
asked in General Q&A
ManyChat - Google Sheet Integration Problem

Hello everyone, I am using Google Sheet Integration with Instagram automations. I am collecting some information on Instagram and inserting or updating columns in Google Sheet. Sometimes related columns are totally mixing up by ManyChat integration. I am looking-up the row by Contact Id which is given by the ManyChat system field, I think it should just work fine. I am waiting for some help on this, thanks. As you can see from the screenshot below that some text are written in the Phone section, which is not how its setted. 

184
Adilinan
metadana
metadanaUp-and-Comer
asked in General Q&A
incorrect JSONPath

I am using external requests. and when I test the request everything is fine. I want to do the response mapping like the document explained here:https://help.manychat.com/hc/en-us/articles/14281285374364-Dev-Tools-External-requestbut  I get nothing in Select Custom Field when I type in $.all_users[0].name in JSONPath.btw my generated response is: {"all_users":[{"id":1,"name":"Alice"},{"id":2,"name":"Bob"}],"current_time":"2025-02-17 14:30:00"} Would my JSONPath be wrong? or there must be another issue?

53
Gustavo Boregio
heyfeelings
heyfeelings
asked in General Q&A
How to access Instagram audio message

On other channels like WhatsApp or Messenger I can access audi messages from the URL field but I think it’s impossible with Instagram. Am I missing something? Messenger: Instagram: 

30
heyfeelings
Community Terms & ConditionsCookie settings