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General Q&A

General Q&A

Any questions you have about using Manychat.

2,668 Topics
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Marcin BaćkoMessage Musketeer

published in General Q&A

FAQ: All you need to know about the Manychat basics

Hello Manychat Community For some time I see there is a lot of people that are just asking for money instead of help.Of course, I helped a tons of people here for free and a lot of just paid me for my time and my knowledge even when I don't ask for that.But to the point.Here is something from me for FREE hope you like it. 1. Can I use Manychat on FB groups, Personal page, TikTok?NO, Manychat is dedicated only for:Facebook business page Instagram business or creator profile WhatsApp business - PRO ONLY Telegram - Only bot account, not a group SMS (by Twilio) - PRO ONLY All of these can be connected to 1 Manychat account 2. I got a Free account and it asked me to buy a pro but I did not reach 1000 contacts why?Manychat represents paid plans wrong on so many levels and they should fix it! HERE I will represent you what really Free account let it do.FREE:max 1000 contacts 1 Team member 4 growth tools (mean 4 automations live) 10 tags 3 keywords 2 sequences 1 Live chat seats Manychat brandi

39500

10 months ago

Deepak kaushish

posted in General Q&A

Google Sheets: insufficient permissions

can you help me out in thi error

1 hour ago

Benjaminbots

asked in General Q&A

Custom Fields & Actions - How to Properly Setup

This is my ManyChat flow. How do I fix this flow so when the lead is choosing their kitchen equipment, I want the flow to save each option they choose and list it it back to them. Then I’d like the next step to re list the options if the contact would like to keep adding options and a choice “done choosing” when they are finished. After that I’d like the bot to list everything they have again. I keep having issues with the bot replying back with a placeholder and not saving and listing each option as they choose them.

How to send a message to non subcriber

Hi all!I want to create an automation so that every time a user registers for a webinar, they will get a WhatsApp message from the bot.The problem is that I cannot understand how to send a message to a non-subscriber or create an automation for adding new contacts/subscribers in ManyChat.Many thanks!

I need help about pro feature

HelloI enjoy using your site, but I need help with something.I just want to automatically send messages to those who comment on my posts on Instagram. I don't want to add them as contacts. As the number of contacts increases, the fee we pay every month increases and these contacts are of no use to me. I didn't even open it and look at it once. What can I do about this?I want to use Manychat regularly by paying 15 dollars every month, but the fee increases due to contacts and I cannot renew my pro subscription because my budget is not enough. I am waiting for your help quickly.

493

2 hours ago

KIA MotorsUp-and-Comer

posted in General Q&A

How we update the ROW, while we taking follow up with the customer.

Dear Members,I want to take a moment , I have built a flow. After 18 hours, I send a message to the customer to check if their query has been resolved or not. However, I want to save the response in the same row, but it is actually being saved in a new row.Please help with this.

Can I create a WhatsApp Business account using the number I connected to ManyChat?

Payment system integration

Hello. I live in Ukraine and I want to Integrate the Ukrainian payment system into my Telegram bot that I developed on “Wayforpay”Please tell me if it is possible?If so, how do I add the payment system?Maybe you have a video showing how it is done?

I many people i can add for live chat in 15/month plan?

5 hours ago

Lewis luUp-and-Comer

asked in General Q&A

I cant use slots machine in my manychat

Hello,i have purchased “Manychat APP” & “Manychat pro”,i would like to use “Slots Machine” in my chatbot of Telegram , I have successful do it,but now i cant use thiscould u tell me what’s problem on our chatbot,thank u !

КАК МНЕ ВОССТАНОВИТЬ МОЮ АВТОМАТИЗАЦИЮ ??????????????????????

Вопрос на русском Как мне восстановить мою автоматизацию в manychat, я не чистил историю браузера но когда я опять открыл manychat мне открылась страница входа, но страница входа не даёт войти пишет это аккаунт уже зарегистрирован в manychat, И как мне теперь восстановить мой аккаунт question in English How can I restore my automation in manychat, I did not clear the browser history, but when I opened manychat again, the login page opened for me, but the login page does not allow me to enter, it says that the account is already registered in manychat, And how can I now restore my account

100

1 day ago

JosMartinezUp-and-Comer

asked in General Q&A

The Smart Delay isn't sending after 23 hours.

HI all. I’m new here and I’m so happy to set up many chat automations. I’m pushing myself to figure out all after the initial trigger. I set up a lead magnet (also on a FB ad). The first trigger is working and people are getting their first message. Then I want to send them an upsell after 23 hours. It’s the photo of me pointing in the middle. This one is not going out and also all else after it. Where can I fix this? Thank you.

Instagram Comment Free to DM Link Send NOT WORKING

Hello, I just signed up to ManyChat and set up my first automation. I set it up so people commenting Free on my reel would be sent a link to my free ebook. The DM is not sending and there are no automated replies either. I’ve tried troubleshooting on my own and with the ManyChat AI and I’m needing human support LOL. If anyone could please assist me that would be greatly appreciated. Best,Elliott

221

2 days ago

cee reneeUp-and-Comer

asked in General Q&A

Trigger won't stay Enabled

I have a pro plan. I have enabled a trigger “when user comments on post or reel”. When I close, the trigger automatically disables. Not sure why. Any help is appreciated.

problem accessing my original facebook account

My name is Stephanie and I just started manychat with Facebook and Instagram. The problem I’m having is accessing my original facebook account, can you please help me?

2 days ago

Christian Toriz

asked in General Q&A

conocer el Nombre de campaña

Hola comunidad, Esta es mi primera pregunta que hago en la comunidad. Alguien alguna vez ha realizado o sabe como llevar el nombre del ad, adgroup o nombre de campaña a un sheets.Es decir yo tengo una base de datos de los contactos que envían mensaje desde mi campañas de META Business pero quiero guardar también el nombre de la campaña o del adgroup de la cual genero ese contacto como para incrementar la trazabilidad de el performance de mis campañas. Gracias

2 days ago

PsychLifeUp-and-Comer

asked in General Q&A

Help with Subscription

I have a Facebook account (my personal name) with a Business Page (my business name)When I subscribed to ManyChat, I paid for the Pro version for my Facebook account, but the Business Page did not upgrade as well. I thought this was one account. Do I need to pay for 2 accounts?

ayuda con WhatsApp busisness

Hola, necesito ayuda, he intentado de mil maneras pero no logro recibir asistencia por una persona real en many chat, cuando voy a vincular WhatsApp business a menú chat, me indica que la cuenta está inhabilitada porque no cumple las políticas de la empresa, sin embargo en WhatsApp, meta, Facebook e instagram funciona con normalidad, ayuda por favor

111

3 days ago

andresergioUp-and-Comer

asked in General Q&A

How to run automation if they wrote a custom 'replied to an ad' text instead of clicking a button?

Hello! How to run automation if they wrote a custom 'replied to an ad' text instead of clicking a button on Messenger/FB? This automation is connected already to my FB Ads. This automation has buttons for them to click. Now, I want them to send them my given ‘prompt’ even if they wrote a custom chat. Is there a loophole to do this?I know I cannot use conditions/data collection since I connected this to FB Ads.Sample below. It stops right there since they wrote that. How do I do this?

3 days ago

mariana

asked in General Q&A

Creating a personal chat gbt integration with many chat

Hello everyone .so my problem is I want to integrate chat gpt with many chat but I want to be able to personalize this chat gpt agent .meaning I want to be able to add My business information in some kind of a sheet to the chat GPT so it gives the response based on that information that I provided toit. can anyone help me how to do this I have seen every video on the youtube but I cannot find a solution for this .thank you very much.

141

3 days ago

andresergioUp-and-Comer

asked in General Q&A

Using Custom field not working on conditions

Hello, I’m using Custom Field for data collection there, but when they type a text under the conditions, it won’t run the automation. Can anyone help why it won’t work? This was working for the past few months but I don’t know what happenedn now.

Minhas automações de story não disparam de jeito nenhum

Já faz algum tempo que minhas automações de story pararam de funcionar, e eu não consigo fazer voltar de jeito nenhum. As de resposta a Reels funciona normalmente, já os gatilhos de story não funcionam. Alguém poderia me ajudar? Alguém já passou por isso?

We've found existing Manychat profile - loops and does not allow me to connect accounts

Hello please help I have an account with my Google account which has my Facebook connected. I then try to add a new Facebook page and it says I already have an account, which it then logs me in. I cannot get into the manychat page to edit and remove the page. So manychat keeps sending me in a loop. Please see my loom below. HELPPPPPPP

242

3 days ago

ShowauctUp-and-Comer

asked in General Q&A

automatically dm when someone comment on your post

Hi, I’m trying to use the flow that sends DM automatically when someone comment on a post. Am I able to set to only send DMs to followers that comment the post? If this person is not a follower then I do not send the dm. I’m using the free account from manychat, not the pro version. Thanks .

343

3 days ago

mg1234Up-and-Comer

asked in General Q&A

Instagram DM links not opening

Instagram DM links not opening when i send my website over IG DM.. i tried many different website links that are brand new and SSL encrypted yet same issue, please help?! this issue just happened 2 days ago

183

4 days ago

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