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General Q&A

Any questions you have about using Manychat.

1,039 Topics
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MarinaHead of Community

published in General Q&A

shayanreyesUp-and-Comer

asked in General Q&A

despite verifying my facebook whatsapp business account it still doesn't work

I have verified my Facebook business account and I have capacity for 1000 conversations. But my WhatsApp automation is still not working.What should I do to make it work?Below I leave the screenshots

2 hours ago

ProAct StudiosUp-and-Comer

asked in General Q&A

User Input Missing

Hey! I’m new to Manychat, so this may be a very simple answer, but I don’t seem to have access to the User Input field. I have a pro account, but even then when I go to create the “reply in dm” the only fields I can build are text, image, card, audio, video, and gallery; I don’t even see “user input.” All tutorials I have seen show that I should also have “user input” as an option so I can ask customers a series of survey questions. Has this feature changed and been grouped into another feature? I know I can create a text reply with multiple button response but that doesn’t seem like the same thing. Any help would be greatly appreciated!

4 hours ago

jorgintattoos

asked in General Q&A

how to message everyone who likes my instagrsm posts?

I’m using meta ads to boost some posts (I’m a tattoo artist). How to automate the action of sending messages to every new liker of that posts?

5 hours ago

gio.ergoUp-and-Comer

posted in General Q&A

Manychat + Assistant API guide

Dear ComunityLet’s make a guide (or even template publicly available) that will help newbies like I am to set Manychat to work with Assistant API from OpenAI.It is very confusing to gather information bit by bit through this whole forum.Because all my attempts failed and there is no clear information how to make it.

5 hours ago

ShamimUp-and-Comer

asked in General Q&A

Manychat is not sending automation messages

I have connected my Instagram page to Manychat so that I can send links when someone post any comments in reels/post. Initially it was working. But now Manychat is not sending automation messages, if someone comment in the same post. PLEASE HELP

7 hours ago

Uwe

asked in General Q&A

Distinguish multiple accounts from same business manager

Background: we have one Meta Business Manager Account that owns three different Instagram accounts and we would like to create automations for all three. Since ManyChat can only serve one Instagram account per ManyChat account, we created three ManyChat accounts and connected each of them to the same Meta Business Manager and then to either of the three Instagram accounts.Problem: we cannot distinguish the three accounts in ManyChat, because they are all almost named identical. The only way to see, which account is currently active in the ManyChat-browser, is to navigate to Settings=>Instagram to display the connected Instagram account. Surely, there is a way to rename/color-code/tag/etc a ManyChat account, such that it becomes distinguishable on first sight. Or is there?

9 hours ago

mdjia2623

posted in General Q&A

l am zia

my gaming channel you will find representation of casino games. I am creating gameplay videos of new and popular casino games and live streaming continuously. I will provide game tips, tricks, and tips to help you get better and encourage you to become a member of my channel. .Subscribe to the channel and experience new experiences with our company!"

14 hours ago

daver

asked in General Q&A

how to add chatbot to website - growth tools menu item not showing?

I have spent a full day trying to figure out how to add a chatbot to my web site and I am at a loss. I need the help from all you talented folks. I have searched online and old instructions speak of a “growth tools menu item which I presume is an old feature. Please can someone guide me. Right now, I have connected facebook, instagram and whatsapp. PLEASE HELP!!

1 day ago

GravidBlanketUp-and-Comer

asked in General Q&A

is comment to dm on IG down right now?

Mine stopped working about an hour ago. Refreshed permissions and re-tested. No luck

1 day ago

craigaustrie

asked in General Q&A

Can't add my Instagram

I have tried everything but I can’t add my Instagram to my Manychat. I keep adding it but then it keeps bringing me right back to the join with Facebook Page. Please help!

1 day ago

Sandro CaldeiraUp-and-Comer

asked in General Q&A

Automação de comentário no post não está funcionando!

Olá a todos! Estou com um problema que não estou conseguindo resolver de forma alguma… Estou com 2 automações ativas:1- Resposta ao direct, que está OK2- Resposta ao story e comentários em publicações, que não está funcionando legal! Quando a pessoa responde o story com a palavra-chave, ela recebe a automação na DM corretamente, mas quando comenta no post, a automação não é disparada!Já conferi as palavras-chave, já dupliquei a automação e já desliguei e liguei os gatilhos, nada resolve! Um adendo, estava tudo funcionando corretamente quando estava usando o Free Trial, mas após o período gratuito expirar e assinar o PRO, esse problema começou a acontecer! Já tentei acessar o suporte e abrir ticket, mas nada resolve… Espero que alguém saiba me auxiliar, obrigado!

1 day ago

diogodasilva

asked in General Q&A

pass First user input after story reply to AI Bot

When a user replies from a story post I would like to have it sent automatically to the AI Bot automation.I have suceeded in doing so, however the user has to ask again as the bot does not receive the first user input making the experience less than optimal. is it possible to pass the first user input to the AI Bot ?

2 days ago

rafaelcaldeira1

asked in General Q&A

I need help discovering a good direct CRM for lead funnel. PORTUGUÊS: Preciso de ajuda para descobrir um bom CRM de direct para funil de leads.

Configurei o CRM KOMO, mas fiquei sabendo que ele poderia acabar banindo minha conta por não ter integração com o Manychat. Queria saber caso alguém consiga me ajudar, qual o melhor crm de direct para controlar fluxo de leads e que eu não corra rsico de ter a conta banida. Valeu galera, gratidão!Inglish version: I set up the KOMO CRM, but I found out that it could end up banning my account for not having integration with Manychat. I would like to know if anyone can help me, what is the best direct CRM to control the flow of leads and so that I don't run the risk of having my account banned. Thanks guys, gratitude!

2 days ago

RCTeeple

asked in General Q&A

Can I use ManyChat when posting on different Facebook pages that belong to other people?

Can anyone help me? I am wanting to advertise in other Facebook groups that allow advertising and I was wanting to know if I can connect ManyChat to these posts or does it have to be directly from my business page? Since I was going to be posting in many different groups, I wanted to make things easier then having to constantly check the posts.

2 days ago

danielspalmaUp-and-Comer

asked in General Q&A

How do I get the message metadata? Like CTWA_CLID and IGSID ?

When the system receives the webhook from meta it includes the metadata, like IGSID and CTWACLID that allows the dataset events to be attributed to the user… but how can I have access to this data through manychat? Id apreciate this information, thanks.

2 days ago

St3ve

asked in General Q&A

Send the whatsapp conversation to another whatsapp number

Hi, i have a basic flow based on buttons.When a user writes to us on whatsapp is propted with welcome message and buttons to ask what it needs. If the users press the SALES button i whant to assing the conversation to the sales agent (i know how to do that) but also i want that the sales agent to join the conversation on his private whatsapp number. Is there a way to do that?

2 days ago

mvoss

asked in General Q&A

ManyChat Only Responding to Some Comments

Hi Community! Hoping someone has experienced this issue and can lend some advice.I have ManyChat set up for my IG business account. I’ve tested it multiple times from multiple accounts (mine & my husband’s) and it works great! However, I’ve noticed ManyChat is only auto responding on my business acct to accounts I’m connected with on my personal account.Has anyone experienced this? How do I fix it? Thanks so much!

2 days ago

MeirambekUp-and-Comer

asked in General Q&A

The account was attached twice

Attached the same Instagram account to ManyChat twiceI can't use the first one, but it's paid for ProI can use the second one, but it's Trial.Even though it's the same account.What's the problem?

2 days ago

SandroLima

asked in General Q&A

EU CONSIGO PAGAR COM CARTÃO DE DEBITO OU PIX ?

2 days ago

JulieMunschUp-and-Comer

asked in General Q&A

Can I Bulk Private Message my Group Members Using a Chatbot (I have their ID #s)

I read I could use a Messenger chatbot to bulk private message my group members after downloading a CSV of my group member’s IDs (and all their profile info), using a the Group Extractor Chrome extension. Does anyone know anything about this? Next step? Thanks!

2 days ago

krystal approves

asked in General Q&A

How do I do a factory reset on manychat.

I got a new instagram and since then my many chat has gone wild. infact i have gone back n forth with trying to reset accounts. deactivate the 9 whole yards. and I cant get it to work again!!!!!!!!!!! So frustrated with no support. can I do like a factory reset start from scratch where many chat doesnt recognize me when i try to sign up again. Ive spent 7 hours on this today I would love some suggestions

2 days ago

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