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General Q&A

Any questions you have about using Manychat.

  • 3,144 Topics
  • 6,313 Replies
3145 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t spam people, you’re completely safe with Manychat! 🙋 Will I

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
TinaMac
TinaMac
asked in General Q&A
duplicate flow??

I am very new to all this, so please be patient with me. I go live three nights a week and do a project. I have a flow built that connects to my website and a cartlink to the products featured in the live.  I use a keyword trigger to generate a message.  I have a different cartlink every night.  How do I duplicate my flow from night to night where all I have to do is change my keyword and cartlink?  I hope that makes sense.  

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TinaMac
thom1802
thom1802
asked in General Q&A
Help needed: Not receiving messages from our customers...

Hello ManyChat Community! We've been facing several issues with ManyChat recently, particularly not receiving messages from customers. Has anyone else experienced this problem and identified any potential causes?The ManyChat team has been investigating for several days now, but they have yet to find a solution—which is becoming quite concerning.Any insights or similar experiences would be greatly appreciated!

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jdelgado
OliverDK
OliverDKChannel Explorer
asked in General Q&A
New contacts not being added after clicking "Get Updates"

Hey everyone,We have thousands of contacts in our ManyChat broadcast list, and everything was working fine until a few hours ago. However, we’ve noticed that new people who click "Get Updates" are NOT being added to our broadcast list anymore.I’ve checked Messenger, and people are still clicking the button “Get updates” and engaging with the flow, but no new contacts have been added in the last 5-6 hours. They are only shown in the contacts section but they are not added to our broadcast list. Is anyone else experiencing this? Could this be a ManyChat bug, a Facebook API issue, or something else? Any insights or fixes would be greatly appreciated!Thanks in advance!

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OliverDK
manychatqs
manychatqs
asked in General Q&A
Running two automations for one IG post

Hi! This morning, I ran two automations on one IG post for people to 1) pre-order my book (by commenting keyword “book25”) and 2) buy tickets to my book tour (by commenting keyword “tour25”). I created these as two separate automations in the ManyChat interface. Unfortunately I encountered an error…When someone commented “book25” they received the correct message, and when someone commented “tour25” they received the correct message. HOWEVER, if someone commented “book25 AND tour25,” they only received the corresponding message for ONE of the keywords (usually the first one in the sequence). Why was this the case? Is it possible to run two automations on one post, so that people can receive BOTH responses? I am hoping to run more automations this week and don’t want to run into the same issue! Thank you!   

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manychatqs
samar
samarChannel Explorer
asked in General Q&A
WhatsApp Flow Not Appearing Despite Being Triggered

ManyChat is triggering the WhatsApp flow, but the flow is not appearing on WhatsApp. However, I can see the flow messages in the ManyChat inbox.A popup appears on ManyChat saying, "WhatsApp was turned off."

112
samar
Manuel_Many
Manuel_Many
asked in General Q&A
Do I need to pay for a separate ManyChat subscription and a separate AI automation service subscription for each client?

Hello, I hope someone can help me with my question.I have multiple clients, all of whom are managed under a single business portfolio. My goal is to automate the chat functionality on their Facebook and Instagram pages using AI. I am currently in the process of adding their accounts.My question is:Do I need to pay for a separate ManyChat subscription and a separate AI automation service subscription for each client? Or is it possible to automate multiple clients' accounts with a single ManyChat subscription and a single AI automation service subscription? ​​​​​​​If the latter is possible, what is the limit on the number of clients or accounts I can automate under a single subscription?Thank you for your assistance

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Manuel_Many
maria8italy
maria8italyUp-and-Comer
asked in General Q&A
block

Hello! We’ve received 3 days block for dm from the Instagram because of broadcasting. If your service is approved by Meta, why did it happen? If it’s because of the new rules of Meta, may be there’s a list of recommendation from you which we’ve missed and which will help us not to get blocked?

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Gustavo Boregio
earnwith_aksh
earnwith_aksh
asked in General Q&A
Subject: Urgent: Unable to Set Up Any Automation

Hi [Support Team], I'm unable to set up any automation. Whether it's sending an automated message to comments on a specific post or reel, or automating a response to a specific story, it just keeps showing an error saying, "There's no connection, please try again." I've tried multiple times—logging in and out, checking my settings, and troubleshooting in every way possible, but nothing is working. Please look into this and fix it as soon as possible. I’d really appreciate yourhelp.

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earnwith_aksh
AVGONZALEZ40
AVGONZALEZ40Up-and-Comer
asked in General Q&A
How do I connect my ESP with Manychat?

PLEASE HELP ME! LOL - I use Flodesk and have an entire seperate workflow over there that i love and that works well so I don’t care to use the email in here. Unless someone can change my mind otherwise. lol 

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AVGONZALEZ40
PassiveIncomeExplorer
PassiveIncomeExplorer
asked in General Q&A
ManyChat links not working

I’m noticing today - Feb 13th, 2025, when I get manychat DMs from other people on Instagram, the links aren’t working.It says “there was a problem loading the website”Also noticing this with my own ManyChat DMs i’m sending people that comment.Is anyone experiencing the same thing, is this a server issue or reported outage with ManyChat?

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irinaB
Manychat Team Member
Cavantv_
Cavantv_
asked in General Q&A
Help! Automation stops after trigger

I recently hit a glitch in the system. My automations were running just fine and one day my account disconnected. I reconnected the account, however this is happening. My key word automations will start, but then after the lead clicks on the button, the second message (for all automations) will NOT send. Has this happened to anyone, and if it has, what have you done to resolve this issue? Thanks, Cavan

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Cavantv_
samar
samarChannel Explorer
asked in General Q&A
User Replies Not Saving in Custom Field

I am building an AI agent for upselling. In the AI step, I am saving user replies in a custom field, as shown in the screenshot. However, I am facing an issue—user replies are not being saved in the custom field, but AI responses are. How can I fix this and ensure user replies are saved instead of AI response?

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samar
Mohd18
Mohd18
asked in General Q&A
Whatsapp - Automated Response not being delivered to contacts although they are showing in livechat Manychat

I setup Whataspp automation where it seems working fine in Many Chat live chat where all conversation shows fine, however in the contact devices nothing shows there but the messages he initiated ,given that in the contact messages sent shown with two ticks.  

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Mohd18
I
itsmeuser1
asked in General Q&A
My ManyChat Flow Keeps Looping – Need Help!

Hey everyone,I have a ManyChat flow that keeps repeating instead of moving forward. After a user starts the flow, it gets stuck in a loop and goes back to a previous step.Not sure what’s causing this—has anyone faced this issue before? Any help would be greatly appreciated! 🙏Thanks in advance!

50
I
studiotenfour.co
studiotenfour.coUp-and-Comer
asked in General Q&A
Instagram Comment to DM Automation not working for most accounts

Update: I am currently in touch with ManyChat’s helpdesk to see if they could fix this issue. Currently they are trying to gather more information and example to investigate. Will keep this post updated time-to-time for everyone’s benefit! :)---Hi everyone! I’ve been trying out ManyChat for a few days now and am currently on my 2-weeks trial of the Pro version. I’m using it primarily to automate Instagram DMs and it’s feature with Instagram as a form of Data Collection (To collect basic info for sign-ups). Primarily I’m focusing on triggering account DMs when they comment to my post / reel as well as replies to my IG Stories. I’ve created my automation flow for an upcoming post and story, linking it to my brand account. I did a test on one of my current post using my personal and back-up accounts and it seemed that they are working just fine as intended. So I thought its ready to go Live for my new IG Post and Story - like hooray isn’t it? But guess what - as soon as I posted and trigg

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brendanaw
Zoe Bloom
Zoe Bloom
asked in General Q&A
cancel account

How do I delete my account and link it to Instagram?

50
Zoe Bloom
IscaKasz
IscaKasz
asked in General Q&A
Opt-in in whatsapp channel

Hey!I have contacts that are attached to different channels such as Messenger or SMS.I want to update the contact person on the WhatsApp channel, but I don't see an option to opt-in to the WhatsApp channel, only Opt-out.What am I missing?By the way, I also tried to update the contact via API but without success.

843
Dina Lima
Sr. Chaves
Sr. Chaves
asked in General Q&A
WhatsApp automation stopped responding to my customers.

My automation for WhatsApp appears to be responding, but the person sending the message does not get any responses.  Minha automação para WhatsApp parece estar respondendo, mas a pessoa que envia a mensagem não recebe nenhuma resposta.

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Sr. Chaves
Vítor Afonso
Vítor AfonsoUp-and-Comer
asked in General Q&A
Whatsapp not working!!

Hi everyone, how are you?I'm experiencing some issues with the WhatsApp connection on Manychat. In the Live Chat, it shows that the messages are being sent to the lead, and everything seems to be fine with the Manychat connection.The problem is that, in reality, the messages sent by Manychat are not being delivered to the lead's WhatsApp, as I’ll show in the screenshots below:  

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Vítor Afonso
Amwag Store
Amwag StoreUp-and-Comer
asked in General Q&A
Instagram auto reply message not found

I am reaching out because I have an auto-reply message activated on my Instagram account, which automatically replies to users who message me. However, I am unable to find where to disable or modify this auto-reply feature. I’ve followed all of the troubleshooting steps suggested by ChatGPT, but unfortunately, none of them have worked. I’ve looked through the settings and options available, but the auto-reply seems to remain active. Could you please assist me in disabling this feature or guide me on how to resolve this issue?

101
Amwag Store
franciscopaiva
franciscopaivaUp-and-Comer
asked in General Q&A
Problemas com a integração do WhatsApp com o ManyChat

Olá a todos!Sou novo no uso do WhatsApp no Manychat e estou enfrentando problemas que não sei como solucionar.Eu fiz a integração de uma linha exclusiva e a princípio tudo funcionou bem.Acontece que depois algumas horas, eu percebi que não estava conseguindo acionar o fluxo de mensagens. Ao digitar algo a partir de outro número, ficava um tic como se a mensagem tivesse sido enviada mas não recebida.Busquei ajuda de alguns conhecidos e a opção foi desconectar e conectar novamente. Fiz isso e funcionou, mas algum tempo depois volta a ficar na mesma situação.Os status da linha tanto no Meta como no ManyChat são de que está tudo conectado, apesar de que agora surgiu uma mensagem de que o ‘CANAL DO WHATSAPP FOI DESATIVADO’ no Manychat, apesar de que nas configurações o número está conectado, a verificação empresarial está Ok, o status da conta está aprovado.No Meta o número está conectado.Alguém já experimentou esse problema ou sabe me dar uma ideia do que está acontecendo e porque o whatsa

90
franciscopaiva
manopurpura
manopurpuraUp-and-Comer
asked in General Q&A
WhatsApp Integration and Message Redirection Options?

Hello,I own a tattoo and piercing studio, and I’m new to ManyChat, still trying to figure out how everything works.Right now, we’d like to integrate our most commonly used communication platforms with ManyChat and later add automations and AI features. Our main platforms are Instagram and WhatsApp. Instagram is working perfectly—we have access to all messages, etc.—but WhatsApp has been a bit tricky.WhatsApp is our primary platform for client follow-ups and aftercare, but from what I understand, if we connect our current number, we will lose all our messages and face multiple limitations.Creating a new number isn’t ideal for us either, as our business cards, merchandise, and other materials all point to our current WhatsApp number, which is also our main phone number.Is there any way to set up a new number and have all messages sent to our current WhatsApp number automatically redirected to the new one, allowing us to gradually migrate to ManyChat while keeping the old number active?He

287
Gustavo Boregio
NovaFinance360
NovaFinance360Up-and-Comer
asked in General Q&A
How can I see the conversations started with sendFlow?

I’m starting the WhatsApp conversations sending a flow to subscribers. That flow is sending a template message.The problem is when I enter the Live Chat, I don’t see any conversation started, and I can’t review what the users responded. Is there a workaround for that? Thank you.

174
rogerioaraujo
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