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General Q&A

Any questions you have about using Manychat.

  • 4,021 Topics
  • 8,545 Replies
4022 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

15720
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

3330
Raquel C
Manychat Team Member
Lázaro
LázaroUp-and-Comer
asked in General Q&A
Modo coexistência do WhastApp sem comunicação

Apesar de estar com todos os status de conexão ok, tanto na gerenciador de whatsapp da meta quando no ManyChat, não recebo mensagens no batepapo ao vivo. E ontem programei alguns disparos e não foi nenhum. Parece ter sido enviado mostra que foi, mas não houve cobrança e nem disparos. Alguém já passou por isso? 

363
Jorge de AppBali.com
Virguo
Virguo
asked in General Q&A
I'm having trouble getting your ManyChat Instagram automation to work

Hello everyone,I'm having an issue with my ManyChat Instagram automation, and I'm hoping someone here can help.I've connected my Instagram to ManyChat and set up an automation sequence with an Instagram Ref URL trigger. However, the automated messages are not sending. I've double-checked and refreshed all my connections multiple times within ManyChat.I suspect the problem lies with the "Handover Protocol" settings on my Facebook page. In the Facebook page settings, under "App Settings" > "Handover Protocol," I'm unable to switch the "Instagram Receiver" to ManyChat, as is shown in the ManyChat instructions. Facebook simply doesn't allow me to make this change.Could this be why my messages aren't being delivered automatically? Has anyone encountered this specific issue, and if so, how did you resolve it?Any guidance or troubleshooting tips would be greatly appreciated!Thanks in advance.

30
Virguo
OliveMarie
OliveMarie
asked in General Q&A
Flodesk X Manychat (ig comment replies)

When using the new flodesk integration and setting up an instagram comment reply does there have to be a quick reply or button hit before you can collect their email?

81
rogerioaraujo
fourthandeastmain
fourthandeastmain
asked in General Q&A
trigger tirning on

hi i’m just trying to do a basic set up for a comment reply on my facebook reel. my trigger is commenting the world “hello” on a specific facebook post in turn then responses a message to their dm. issue is i cannot switch the trigger “on” the little slide bar on the edit page or on the main page the trigger just is stuck on the off position. i have a pro account and have refreshed my permissions. what am i doing wrong?  doing this from my iphone.  eding to add when i try to turn the trigger on from my computer it says i cannot on the free plan. but im on the pro plan.

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fourthandeastmain
frankiesmith
frankiesmith
asked in General Q&A
AI Step keeps sending robotic replies

Hey everyone – I’ve been using the AI Step on ManyChat and while it’s helpful, I’ve noticed it keeps sending these robotic, cringey messages like:“Have you ever sent me the message ‘READY’?” – which sounds super unnatural.I want to use AI Steps to detect vague messages like “ready” or “is this real” and route people to the correct automation or process. But right now, the replies it sends are weird and off-brand, and I can’t find any option to turn off the auto-response or customize what it says.I’ve looked through the settings and even tried editing the AI step logic, but there doesn’t seem to be a way to: Disable those auto-generated replies Send people into a flow without that weird AI chat popping up Just treat the AI step like a filter/trigger, not a “talker” Anyone know a fix? Is there a workaround, or is this just how the AI Step works right now? Paying $29/month, so really hoping there’s a way to make it cleaner. Appreciate any help.

100
frankiesmith
Genprov
Genprov
asked in General Q&A
Freebie Link in DM automation

On my reels, I ask they comment  word so I can send them a freebie.  I do this with multiple freebies. How can I upload the product on Manychat so they get that pdf file link once they commented. I know they ask for a website link.But my PDFs are not on a website, they are just a file in my google drive. But sharing that google drive link doesn’t seem to work, as I have to give them permission to access it. Is there a way to upload a file or do I have to use another platform for this matter?If so what could be the platform I could use to put my digital product freebies and link them to my manychat DM automation? Thanks 

90
Genprov
Mikeymike
MikeymikeUp-and-Comer
asked in General Q&A
Pulling Whatsapp responses into a spreadsheet

Hey, I have created a 10 step flow with buttons and text/number inputs. I want to pull the responses into a file (csv, xls, etc). How to do that? Also, if a uk postcode is entered, can a check be made that it is valid? Finally, i want to process all the response data in order to calculate a quotation: can that be done ‘on the fly’ or could the responses be dynamically stored in a spreadsheet and the spreadsheet include a calculated quotation column that is returned to the user in real time?? Thanks 

194
Gustavo Boregio
LENA
LENAUp-and-Comer
asked in General Q&A
Automation is not working.

My automation for responding to a Real that sends a message worked yesterday but today it doesn't work, I tried reconnecting, opening a new automation and everything doesn't respond at all.Is there any problem?

453
LENA
Mikeymike
MikeymikeUp-and-Comer
asked in General Q&A
Facebook login fails

i tried logging out and logging in (with facebook), but manychat cant find a login associated with my facebook account 

40
Mikeymike
andersontomaz
andersontomazUp-and-Comer
asked in General Q&A
Issue with ManyChat API – GET /fb/subscriber/findBySystemField Not Returning Data for Phone Parameter

Hello,I am experiencing an issue with the ManyChat API when using the GET /fb/subscriber/findBySystemField endpoint.When I pass the phone parameter in the query, the response is always:[  {    "body": {      "status": "success",      "data": []    },    "headers": {      "date": "Fri, 31 Jan 2025 19:52:25 GMT",      "content-type": "application/json; charset=UTF-8",      "transfer-encoding": "chunked",      "connection": "close",      "strict-transport-security": "max-age=31536000; includeSubDomains; preload"    },    "statusCode": 200,    "statusMessage": "OK"  }] I have tried using the phone number with and without the "+" sign, but the issue persists. However, if I change the parameter to email, the API returns the full contact details as expected.It is very important for this to work correctly, as I do not always have the person's email, and I need to locate them by their phone number instead.I would appreciate your assistance in resolving this issue.Looking forward to your respons

923
tomcrgr
humilis
humilisUp-and-Comer
posted in General Q&A
Great product, unreliable organization

Without warning and without explanation Manychat terminated my account. Despite many requests for clarification Manychat refused to explain what “suspicious activity that violates our Terms of Service” was detected. Their response: "we cannot disclose or pinpoint exactly which term has been violated”.So Manychat just terminates an account without be able or willing to explain based on what they act.Good product, but UNRELIABLE ORGANIZATION! 

81
Gustavo Boregio
Deepak kaushish
Deepak kaushish
posted in General Q&A
Google Sheets: insufficient permissions

can you help me out in thi error

1124
Mikeymike
FedeBunader
FedeBunader
asked in General Q&A
How to connect Zapier with ManyChat

Hi! I need to know how to connect Zapier with ManyChat to create a listing that displays the properties I have for sale via WhatsApp messages.I set up the Zapier connection with Google Sheets, then used the "Get Many Spreadsheet Rows" action and converted the data into JSON using a Python script with Code by Zapier.Now, my question is: how can I display this information as individual messages when the customer clicks the "Buy Property" button within the message flow in ManyChat?Thanks in advance! Looking forward to your help!

592
Mikeymike
ella.hansen
ella.hansen
asked in General Q&A
Will My ManyChat Comment Trigger Work on a Paid Ad?

Hey! So I’ve got an automation in ManyChat that sends people a DM with a link when they comment something like “ANT” on a post. Works great on regular posts. But now I’m running that same post as an ad (shows up as “sponsored” on the user’s end), and I’m just wondering—does the comment trigger still work on paid ads too? I want to make sure people are still getting the DM with the guide link. Not sure if I’m missing a step or if it works the same or if I’m just missing something 😅

110
ella.hansen
Mauricio_Sanches
Mauricio_SanchesUp-and-Comer
asked in General Q&A
Verificação Empresarial e Statutus da Conta

Manychaters, tudo bem por aí? Estou com uma certa dificuldade. Minha conta no ManyChat está com a Verificação Empresarial “Desconhecido” e Status da Conta “Pendente” Nossa conta no FaceBook já foi Verificada👇 E em nossa conta do Whatsapp na meta está assim 👇  Alguem tem uma luz? Estou a dias tentando resolver e nada =( Valeuuuuu

191
beatplay90
Vladimir
Vladimir
asked in General Q&A
WhatsApp Business, after connecting to ManyChat, logged out on all devices.

When I connected my WhatsApp Business to ManyChat, all the devices that were linked to this WhatsApp Business were disconnected, and I cannot add them back again. Why did this happen and what should I do?

343
rogerioaraujo
biguprush
biguprushUp-and-Comer
asked in General Q&A
Where's the manychat wordpress widget?

Hello. I’m confused here.I have the Javascript snippet on my site but… where is it?  and what can I do with it?I’ve read the available blog info and it gives some steps like looking for “growth tools” but I do not see it on my account.

1225
Deivison
ok7
ok7
asked in General Q&A
Why does the manychat links not work in dm's from desktop in Firefox?

I tried this on my own set up and just tried it on @shannonmckinstrie ‘s IG to get something and it didnt work on her’s either.

70
ok7
justme.angelamarie
justme.angelamarieUp-and-Comer
asked in General Q&A
30 Pro Free Code with Summit Purchase

I bought my ticket to the summit and I got a code for 30 days of pro for free. And my page refreshed and I lost it. Can you please provide me with the code? I just signed up and I am on that screen. 

172
justme.angelamarie
Jay Jackson Official
Jay Jackson OfficialUp-and-Comer
asked in General Q&A
Manychat sending wrong automation to instagram story replies

I have a manychat automation setup for the keyword “LIST” along with a few other keywords. But when ever someone replies to one of my instagram stories, it will trigger the automation for my “LIST” even if the instagram story reply doesn’t have the keyword “LIST” in it.  This issue also happens if I tell my instagram story viewers to comment another keyword like “MEAL PREP” manychat will still send the “LIST” automated message. Not sure how to fix this issue. I even deleted my automations and reset them up and the issue is still happening. I also, refreshed my instagram permissions inside manychat but this did not fix the issue neither. Manychat sending wrong automation to my instagram story replies. How do you fix this issue? Help

274
Jay Jackson Official
jessesteele
jessesteeleUp-and-Comer
asked in General Q&A
Exporting all contacts

Im unable to export all my contacts information for a re-engagement campaign. There is no “Bulk Action” allowing me to bulk export my contacts. 

336
rogerioaraujo
francisca
francisca
asked in General Q&A
URGENT- WHATSAPP ERROR

HELPHello,I have completely removed the number from the WhatsApp Manager account in Meta Business Suite and also from Manychat.  Even so, when I try to register the number in the WhatsApp Business app, this message appears:"WhatsApp is currently unavailable. Please try again in 1 hour."Can you help? I haven't been able to access WhatsApp for a month and I'm losing business,Thanks

30
francisca
matanabra
matanabra
asked in General Q&A
Keyword trigger not working for users who triggered old (disabled) flow

I'm experiencing a problem with keyword triggers in ManyChat.I created a new automation that starts when users type a specific keyword — the same keyword I used in a past automation (which is now turned off).The issue is: users who triggered the old automation in the past are not entering the new flow, even though the old one is completely disabled and the keyword is assigned to the new flow.There’s no visible conflict in the Automation > Keywords section (I don't see any keyword triggers listed there), and the previous flows are no longer active.Is there some kind of memory in ManyChat that prevents users from triggering the same keyword twice, even if it's linked to a different flow?And how can I fix this so all users — including those who triggered the old flow — can enter the new one?Thanks!

70
matanabra
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