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General Q&A

Any questions you have about using Manychat.

  • 4,203 Topics
  • 9,093 Replies
4203 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

18560
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

3980
Raquel C
Manychat Team Member
zel123
zel123Channel Explorer
asked in General Q&A
How to identify paid Instagram subscribers in ManyChat

Friends, is there a setting in Instagram to separate paid subscribers in my message inbox?What I mean is, a system that can distinguish those who have subscribed to me by paying on Instagram during the first conversation.It could also be through a different action connection, like Make.com.Does anyone have information about this?

223
rodrigo_silvano
samar
samarChannel Explorer
asked in General Q&A
Guidance Needed: Using Card & Gallery Features in WhatsApp Flows

Hi Everyone,I’d like to learn how to use the Card and Gallery features in WhatsApp Flows. Could someone share steps or best practices to implement these effectively?Looking forward to your insights.Thank you,Samar Abbas

203
rodrigo_silvano
DianeBeemArtist
DianeBeemArtistUp-and-Comer
asked in General Q&A
ManyChat not working on Facebook

Signed up for the pro version, and it's not working! Working fine on Instagram, but nothing works on my Facebook page! I've done all the tasks outlined in the articles, and still nothing! Help!

193
rodrigo_silvano
rahulkamra
rahulkamraUp-and-Comer
asked in General Q&A
Unknown Contact (API Handshake or Webhook Issue)

Hi everyone,I wanted to share my situation here and see if anyone has faced something similar.Over the last month I’ve built a complete end-to-end Instagram DM automation funnel in ManyChat — not just a simple “DM me X for a freebie,” but a qualification system that:Asks structured qualifying questions, Applies conditions to decide whether I or my team should get on a call, Routes people into different Calendly links depending on their answers, Follows up with 3+ custom triggers based on their responses.Basically, it does all the heavy lifting of qualifying leads inside Instagram DMs — so neither I nor my team need to spend hours managing messages manually. I designed this flow myself, thinking through every logical branch, and for the past 20–25 days it worked beautifully: I was getting 100+ DMs per day and closing 15+ calls, all without touching my inbox.But since the last two days, it has stopped working completely.When someone new DMs me, the automation doesn’t trigger. It’s as if

364
Gustavo Boregio
FuK
FuK
asked in General Q&A
Is there any way to find support when the app is not working? I find it difficult for a company with NO support.

I connected Manychat to Facebook, but when trying to opening the Manychat it will not work. The sign in process is the worst ever. Is there a way to get support? 

133
Yahya
aloe.nutrition
aloe.nutritionUp-and-Comer
asked in General Q&A
Erro para conectar whatsapp

Boa tarde, estou tendo problemas em conectar meu whatsapp para as automações, quando tento avançar diz que o número não está vinculado com a conta do facebook, mas está sim.Já tentei varias outras vezes e de outros navegadores. Algúem já passou por isso? Tem alguma solução?

213
Raquel C
Manychat Team Member
cxmplex
cxmplexUp-and-Comer
asked in General Q&A
DNS record for email Authentication already in use

I am already using the  s1._domainkey and s2 record names in my DNS for a different tool. Now i can not authenticate Manyachat. Is there any solution ???

238
rodrigo_silvano
HafizHussain
HafizHussainUp-and-Comer
asked in General Q&A
Manychat WhatsApp Flow Not Triggering

Hi, my customers are sending me WhatsApp messages but they are not getting replies from the ManyChat flow. When I check my mailbox, I don’t see any new incoming messages either. I’ve also emailed support but haven’t received a response yet. Has anyone else experienced this issue or know what might be causing it?

274
Raquel C
Manychat Team Member
eric
ericUp-and-Comer
asked in General Q&A
how send whatsapp message via manychat api

Hello everyone,I’m using code with manychat api to send messages to WhatsApp users who have replied within 24 hours. Although I’m receiving a response of {'status': 'success'}, the users are not actually receiving the messages.On the other hand, if I use the same method with a subscriber_id corresponding to a Facebook user, the messages are sent successfully.Could anyone help me figure out what might be going wrong? Thank you in advance!here is the request:https://api.manychat.com/fb/sending/sendContentpayload = { "subscriber_id": user_id, "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": message } ] } }, "message_tag": "ACCOUNT_UPDATE"} 

4358
Automations
the.alchem1st
the.alchem1stUp-and-Comer
asked in General Q&A
Follow to DM Automation ist not working

The Follow to DM-Automation is correctly installed though nothing is happening. I know it is a beta, but at least give us some context. Does anybody have any advice? Nothing seems to be working.Thank you!

218
the.alchem1st
Musique
Musique
asked in General Q&A
Instagral problem 2 accounts

"I have a problem connecting my ManyChat account to my Instagram. Previously, my Instagram account was already connected to another ManyChat account, but I wanted to switch it to a new ManyChat account created with a different email address. However, I received this message: 'Musique Media FR already connected to Musique Media FR. Switch Instagram to continue with another account or request access from the owner of Musique Media FR.'"

91
AwaisToor
rubsmar
rubsmarUp-and-Comer
asked in General Q&A
Bloquear contato

Estou com dificuldades para bloquear contatos que enviam links e conteúdos indesejados. O botão de bloquear contato não está funcionando. Há alguma sugestão sobre o que posso fazer? 

40
rubsmar
rubsmar
rubsmarUp-and-Comer
asked in General Q&A
Mensagem que identifica o horario e dia da semana

Crie uma condição que verifique o horário atual e o dia da semana:- Se for sábado ou domingo → mensagem "Voltamos na segunda-feira".- Se for entre 18h e 23h59 → mensagem "Boa noite, nossa equipe já encerrou".- Caso contrário → mensagem padrão de atendimento.Tem como ser feito isso? 

212
rubsmar
DanBraun
DanBraun
asked in General Q&A
Need Help - Live event

Hey everyone - I have registered for the live event later this month in Hollywood but I am unable to attend due to another business trip that was booked. Does anyone know if I am able to transfer my ticket to another member of my company for attendance at this event? If someone could give me an email to follow up with that would be great!

30
DanBraun
jasper pit
jasper pit
asked in General Q&A
agency question

Hi everyone 👋,I’m building an agency model where I want to provide Instagram/tiktok chatbots as a service for multiple clients. Here’s what I’d ideally like to achieve: I want to manage multiple Instagram accounts (one for each client) from my own ManyChat account, with me as the main admin across all of them. I want to be the only one who manages and edits the bots — clients should not need access to ManyChat. For each client, I need to create a separate chatbot connected to their Instagram account, but I’d like to do this without asking clients for their Instagram login credentials. Ideally, the connection happens through the official Meta login process. My questions are: Is it possible to set up and manage multiple Instagram chatbots in one ManyChat account (e.g. via multiple Workspaces)? Can I remain the sole admin of all those Workspaces, without giving clients access? Can clients connect their Instagram account to ManyChat themselves (via Meta login) during onboarding, w

101
Gustavo Boregio
rubsmar
rubsmarUp-and-Comer
asked in General Q&A
Mensagem de apresentaçao dos atendentes

Oi, eu gostaria de saber se é possível criar uma automação onde, assim que um atendente assume uma conversa que estava como “não-atribuída”, seja enviada automaticamente uma mensagem de apresentação, por exemplo: “Olá, eu sou a Bruna e serei responsável pelo seu atendimento”.  Gostaria que o campo com o nome fosse preenchido de forma dinâmica, usando o nome do atendente atual que assumiu a conversa.  Isso é possível configurar no WhatsApp e também nas outras automações, como Messenger, Instagram e TikTok?

91
Gustavo Boregio
Andrey Komow
Andrey Komow
asked in General Q&A
Your card has been declined

Hello ManychatI am writing to you because I am having trouble subscribing to a Pro plan. When I try to pay, I receive the error message: "Your card has been declined."I have already double-checked my card details (number, expiration date, and CVC), and they are all correct. I also contacted my bank, and they confirmed that there are no blocks or restrictions on their end.Could you please investigate why my payment is being declined? Is there a known issue with payments from my region or any other restriction I should be aware of?

41
AwaisToor
Mellomelodies
Mellomelodies
asked in General Q&A
Conversation starters

Hi everyone,I’m having some trouble with conversation starters in ManyChat and was wondering if anyone else has run into this.I currently have two conversation starters working fine, but I’m trying to add another one that’s pretty important to my business. The issue is: When I try to edit the response of the new conversation starter, it doesn’t let me build out the automation. Once it goes to the Routing tab, I can’t set the trigger as “Conversation Starter.” It basically stops me from connecting it to the flow I need. Has anyone experienced this before? Am I missing a step, or is this a bug?I even created a Loom video to show what’s happening: []Any help would be much appreciated — this link/conversation starter is really important to my business. Thanks in advance!

71
AwaisToor
Rekpene John
Rekpene John
asked in General Q&A
Card Number Is Incorrect

Please I need urgent help. I have been trying to subscribe with my Card but it keeps saying “my card number is incorrect”But the details are correct and I use it with Google Pay. Also its a verve card and I’m in Nigeria. 

120
AwaisToor
samar
samarChannel Explorer
asked in General Q&A
Sending Abandoned Cart Messages via WhatsApp Template (WooCommerce → ManyChat)

Hi everyone,I have a quick question. Is it possible to send abandoned cart messages to customers through a WhatsApp template when integrating WooCommerce with ManyChat? I’d really appreciate any insights or experiences you can share.Samar Abbas

163
rodrigo_silvano
Tash
Tash
asked in General Q&A
Messenger - welcome message not working

I have set up a new automation that I want to link to my welcome message. I have set it up per all the instructions but it is not working. The automation works as the default replay but that means I can’t have a conversation with potential clients as it triggers every time they type something!I had an old automation that was linked to the welcome message - could this be the issue? Can I unpublish it without deleting it?

121
rogerioaraujo
Youruni.ar
Youruni.ar
asked in General Q&A
Sign-In Option Does Not Exist Error

I created a ManyChat Account some time Ago, but when I tried to log in recently, I received the following error message: “A ManyChat account for this sign-in option does not exist. Please try another sign-in option or sign-up.”What should I do to recover my account or confirm if it still exists? Attached are screenshots of the issue:I can’t disconnect/connect the instagram or do anything. 

101
rodrigo_silvano
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Smart delay question

Hi all,I've a Smart delay question, pls see the pic attached 1) user can click the Button "Absolutely!" and go to the next Whatsapp MSG2) if user does not click, I want, after a 1 hour smart delay, sent anyway the next Whatsapp MSG. How to avoid that id the user clicks, after the 1 hour smart delay, receive again the same Whatsapp MSG? A condition? How to set this up? Thanks in advance! 

71
rogerioaraujo
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