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General Q&A

Any questions you have about using Manychat.

  • 3,484 Topics
  • 7,177 Replies
3485 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
luzdefada
luzdefada
asked in General Q&A
conecção instagram: Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página

Ao fazer a conecção com o instagram:“Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página”“pedido enviado”O que é isso?Obrigada 

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luzdefada
Claudiabtg
Claudiabtg
asked in General Q&A
Erro na hora de criar fluxo

Boa noite. Até hoje de manhã estava funcionando normalmente, porém agora não consigo criar novos fluxos, aparecendo a mensagem abaixo, embora esteja com a rede funcionando normalmente. Utilizo a versão gratuita, pois estou começando nesta área e tenho poucas postagens. O que pode estar acontecendo? 

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Claudiabtg
hericsss
hericsss
asked in General Q&A
Adicionar o whatsapp no manuchat, na nova atualização

Pessoal, tentei conectar o whatsapp no manychat para poder usar o whatsapp pelo celular. Mas ao conectat meu whatsapp caiu, isso é normal? Como faço para fazer da maneira que não caia o número. Caiu na hora de puxar as conversas. Alguém tem algum vídeo explicado? 

40
hericsss
Maryla
MarylaUp-and-Comer
asked in General Q&A
Automated answer on a Facebook post?

I am using Many Chat for instagram. It works perfect. But now I would like to use it also for Facebook. I have tryed to make aan automation on my post, for people who comment with a special world but I can not fint tamplate to do it. Can someone help me with it? 

185
Digitalmateus
jadtouma
jadtouma
asked in General Q&A
Cost is too high...

I use Manychat for automated DMS only, i dont need or require to have a repository of my previous contacts, and im getting charged wayy too much money because i now have 5k+ contacts, I got charged $80+…. For my use case where i only need automated dms, is there a way to reduce the amount of subscribtion im paying? 

202
Aafia Umair
Manychat1
Manychat1
asked in General Q&A
How to create a flow on ManyChat to collect information from customers sequentially

I'm creating a flow on ManyChat where I ask customers questions to collect information and then recommend products that suit them. However, when I preview it on Messenger, it sends a series of questions all at once without waiting for the customer's response. How can I ask customers one question at a time, wait for their response, and then move on to the next question after collecting the information?

112
Aafia Umair
drswaseem
drswaseemUp-and-Comer
posted in General Q&A
Fb messenger automation

Hi all,Greetings,I am new at many chats. I successfully automated my Instagram. But could not do for my FB page. Anyone please guide.

8307
Aafia Umair
UniqueInfluence
UniqueInfluence
asked in General Q&A
Automation When User Comments Specific Word on Post

Hi!  I have been using automation to send links to my Instagram and Facebook followers for many months now and love it.  In the post I tell them to comment a specific word and if they do then the automation sends them the link to purchase.  It has been working perfectly but I have recently come upon a new article from Meta (https://www.facebook.com/business/help/259911614709806) that sounds like they are now saying it is “comment baiting”.  Comment baiting: Asking people to comment with specific answers (words, numbers, phrases or emojis). My question is, does this apply to our automated messages and will this change things for this feature moving forward?  I’m not really baiting them it’s just an easy way for them to get the link right to their inbox automatically if they want it. I don’t want to use the automation if it’s going to get my account suspended or action taken against me in any way.Thank you!

1053
Digitalmateus
Bryan84
Bryan84
asked in General Q&A
Instagram Subsciption

Is there a way to properly link my Instagram subscription to a many chat link? 

20
Bryan84
Pierre
Pierre
posted in General Q&A
Dashboard not showing up

Hi there, I have admin role under a Manychat account but I can’t see the dashboard. Any reason why that is?

20
Pierre
Iñaki Rossi
Iñaki Rossi
asked in General Q&A
Error in text formatting for automations on instagram.

How can I solve this problem in text formatting? (view photo inside) 

80
Iñaki Rossi
hogkaiatwork
hogkaiatwork
asked in General Q&A
Remarketing Contacts

As you can see here, my account have a bunch of contacts who clicked on landing page link during messenger conversation.Now, I want to take advantage of these facebook profiles in a remarketing campaign. How can I export them into Facebook ads to create custome audience.Thank you for your attention.

50
hogkaiatwork
Swedishalexa
Swedishalexa
asked in General Q&A
Error 400 Session Invalid - How to solve??

Hey, this is the first time Im using Manychat. I tried to connect my Instagram account but the screen gets fully black with an error text “400 session invalid”. I tried to connect my instagram account both from a PC and mobile but I still get the same error. Does anyone know how to solve it?

1585
rm81
CindyStrong
CindyStrongUp-and-Comer
asked in General Q&A
How can I give my VA access to my account so she can help?

How can I give my VA access to  my account so she can help?

205
CindyStrong
Kenxy.Diaz
Kenxy.Diaz
asked in General Q&A
Exact Match Keyword Trigger

Is it possible to create a comment trigger to have exact word match “me” is used, while excluding cases where it appears within or as part of another word?it will not trigger for the following words?eg. meeting, sometime, meta, overtime…. etc 

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Kenxy.Diaz
Thefemalecheatcode
ThefemalecheatcodeUp-and-Comer
asked in General Q&A
Refresh Permission

Hello,I lost permission and tried to refresh. After it connects with IG the page says “person not found” but my IG is ok and working.Can someone please help me. Automations stopped. Thanks

172
Thefemalecheatcode
phils
philsUp-and-Comer
asked in General Q&A
What is the pricing for Marketing Automation Product after exceeding 500 contacts?

Thank you for any help. I see 500 contacts free. But what’s the pricing if we have 2,000 contacts?

173
rodrigo_silvano
SOdigital
SOdigital
asked in General Q&A
My comment automation link stopped working.

It doesnt even send the message now. please help

40
SOdigital
D
Digital Sista
asked in General Q&A
Manychat is connecting to a different Instagram and it will not allow me to connect the correct one

When I try to connect my Instagram, it is connecting to a different Instagram and I removed that Instagram and it will not allow me to connect the correct one.  I even created a new Facebook and it still will not connect the correct one. 

35211
rodrigo_silvano
toktasclips
toktasclips
asked in General Q&A
Instagram warns about excessive engagement from Manychat

I had previously set up comment automation via Manychat on a video with approximately 1 million views, and Instagram warned me that the account could be suspended. Now, I want to set up a comment automation on an account with 350,000 followers and videos with at least 350,000 views, but since I know it will get much more interaction, I don't want the account to be banned if I make the same mistake again. What path should I follow to get high engagement without getting caught by Instagram? Has anyone encountered this error before, or what is the solution?

101
rodrigo_silvano
SigridDabelsteinPhoto
SigridDabelsteinPhotoUp-and-Comer
asked in General Q&A
Cannot Connect my Instagram Account ☹️

Hi ManyChat community.  I NEED HELP!  I am just getting started with ManyChat, but am unable to connect both my IG & FB accounts.  I have both personal and business accounts for both, and when I go to connect, only my personal accounts show up, and ManyChats is suggesting I need to switch those into business accounts….but I already HAVE business accounts.  The troubleshooting & FAQ page is not helpful. 😕 UPDATE: I FINALLY FIGURED IT OUT!!!!

1913
Blendedblooming
aroberts14
aroberts14
asked in General Q&A
Someone to speak with- Automations not going out

I am on the pro plan. Automations are live. I have message in the opening dm before sending the next message. I have some people receiving the automation and some not. Some of the ones who are not page is public so it being private is not a thing. Someone also sent me a screenshot of them receiving my DM but with a blank message. It is attached. I will get several messages of people saying that no link was received. Any help would be greatly appreciated.  

100
aroberts14
PedroRoldao
PedroRoldaoUp-and-Comer
asked in General Q&A
Problems with main menu for Instagram (only on iPhone)

Hi,  I created a menu for the instagram with 3 items. I already tested this with an android and it works. With an iPhone the main menu only shows, at first, the first item. To be able to see the other items, i need to swipe up. Even though i have difficulties to select the first item.The first image shows the menu without swiping up.The second image shows the whole menu after swiping up. Does any one have problems opening the main menu in instagram with an iPhone too?

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Rico
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