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General Q&A

Any questions you have about using Manychat.

  • 3,748 Topics
  • 7,839 Replies
3749 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

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Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

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Raquel C
Manychat Team Member
Honcruse
Honcruse
asked in General Q&A
New automations don't work (Auto-DM links from comments)

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

452
SommgeekMx
josefinemk
josefinemkUp-and-Comer
asked in General Q&A
Automation sending messages multiple times instagram

Hey, I’ve got an automation set up like this: User comments on Instagram post Message sent to user User clicks button + receives new message with link User clicks link After link click, + 5 minute wait – then, a message is sentThe problem I’m running into is if the user goes back to click the link again, the message after the 5 minute wait is triggered again. I just had a user receive the samme message 8 times… How do I make this message run only once?

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josefinemk
Mj20
Mj20
asked in General Q&A
Automation half missing

I am new to ManychatI made an automation flow and I wanted it tobe triggered pn ad, followed all the protocolsBut on adsmanager it only shiows the first block, the rest of the flow went missing?How do i fix?If someone could help me find JSON for the code, that also worksP.S: I am on paid trial version

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Mj20
thecraftybrick
thecraftybrickUp-and-Comer
asked in General Q&A
Quiz is sending me notifications for EVERY response

I’ve created a quiz and it seems to be working well but I’m getting notifications for EVERY single response.  How can I turn those off?  I’ve turned off all notifications in settings.  

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thecraftybrick
Uellyda Nobre
Uellyda Nobre
asked in General Q&A
I can’t link my Instagram account to ManyChat

Não consigo vincular minha conta do Instagram ao ManyChat. Aparece uma mensagem informando que uma solicitação de aprovação foi enviada ao proprietário da conta do ManyChat, mas não consigo encontrar essa solicitação em lugar nenhum — nem no Instagram, nem por e-mail, nem no Facebook. Você poderia me ajudar? Não reconheço o perfil vinculado à minha conta. Em anexo segue uma foto.

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Uellyda Nobre
Cielo
Cielo
asked in General Q&A
Copy Paste Image in ManyChat

Hi,Is there a way to enable copy pasting of image in manychat? It is a hassle on my part if I have to save every image I need to forward. Pls. may you add that feauture. Screenshot to manychat.

373
rodrigo_silvano
Luis Zagatti
Luis ZagattiUp-and-Comer
asked in General Q&A
BUG NA AUTOMAÇÃO DE COMENTÁRIO → DM | ManyChat + Instagram

Oi, pessoal! Estou enfrentando um problema técnico com uma automação no ManyChat e preciso de uma ajuda da comunidade.🧩 Contexto da automação: Quando alguém comenta uma palavra-chave específica em um post ou vídeo no Instagram (gatilho de comentário), a automação envia uma mensagem direta (DM) inicial via ManyChat. Essa primeira mensagem é enviada corretamente, mas quando a pessoa clica no botão da mensagem, a automação não continua. ✅ Já tentei: Atualizar as permissões da conta no ManyChat e Meta Business. Alterar o local do opt-in (por exemplo, redefinir o gatilho e recriar o flow). Testar com diferentes palavras-chave e diferentes usuários. 📸 Exemplo prático:(Segue print da conversa onde o usuário responde normalmente e clica no botão, mas a sequência não é disparada como esperado.)❓Alguém já passou por isso ou sabe como resolver?Será que é alguma limitação recente do Instagram ou do próprio ManyChat? Existe alguma configuração avançada que preciso ativar para que os botões

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rodrigo_silvano
Nadege
Nadege
asked in General Q&A
How can I login with my email only?

HelloWhen I log in to manychat.com, I only have the option to sign in with Google, Facebook, Telegram, or Apple. However, my account is linked to my work email, which is not associated with any of these four options.What should I do?Thank you.

256
twakawl
Choepner29
Choepner29
asked in General Q&A
One automation tied to multiple posts or one for each?

Hey, there! My client does a lot of automations linked to different Amazon lists/amazon store, blog posts, etc. Is it best to have one automation for many/all posts related to that category or an automation for each different one? How are you guys doing this? 

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Choepner29
allyc25
allyc25
asked in General Q&A
Generating Reports

We are using Manychat for Meta-ads on Instagram. Is there a way to generate a report of what automations are performing better so we can adjust our strategy?  

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allyc25
P
Pennycrayon99Up-and-Comer
asked in General Q&A
Trigger word not triggering DM

Hi, i’m super new here and thought i set up my first automated manychat on insta.I’ve tested in with the code using a different instagram account and it worked...but when i try using the trigger word on the post, it doesn’t send anything?Apologies if this is very simple…  

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P
Christian Anchaval
Christian Anchaval
posted in General Q&A
CLASES DE CANTO

Hola soy Christian Anchaval finalista de Got Talent Argentina Las claaes son online o presencial en Ciudad de Buenos Aires CABA ,Almagro es la técnica americana la misma que uso Michael Jackson y Michael Bolton sirve para cantar todo tipo de géneros musicales la clase de una hora tiene un costo de 20000 $ online y 30000 presencial la hora , son personalizadas confírmame si te interesa probar la clase y coordinamos un horario Decime tu nombre te interesa probar una clase ? Es la página de mi compañía con alumnos mios y colaboraciónes Hacemos eventos de formación en galpón artístico, bares culturales y teatro Te preparo para auducionar en Concurso y realitys de tv

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Christian Anchaval
Dominic
Dominic
asked in General Q&A
Automation not working - tried refreshing

Hello Everyone, I provided pictures to explain. Our automation is just not working. I refreshed permissions twice too. Any ideas what could be going on here? Thank you  

131
rogerioaraujo
jeduardo
jeduardo
asked in General Q&A
Whatsapp business with facebook ads

Is there a way to connect ManyChat's integrated WhatsApp API when creating a Facebook ad? So that messages from the ad reach that WhatsApp API?

153
Gustavo Boregio
Mcaldarini
McaldariniChat Surfer
asked in General Q&A
Data and Location

 After a user subscribes a coaching service on Manychat/Whatsapp, I want to send him a flow for asking few things and add this data to1) Manychat user field2) Gsheet.What about location?I mean what happens IE if 1 user type Rome, and another one ROMA and a third one RM?How can I filter them in Gsheet and trigger an action FOR PEOPLE THAT LIVE IN ROME ONLY if Rome, ROMA and RM are all different?Thanks in advance!

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Mcaldarini
Anthony.75001
Anthony.75001Up-and-Comer
posted in General Q&A
Still no ManyChat - TikTok integration? This is seriously blocking automation for us

I've been waiting for months for ManyChat to finally allow TikTok integration. Honestly, it's getting frustrating.I'm based in France and this delay is holding back my automations and campaign management.Does anyone have a workaround, maybe using N8N or another tool, to automate with TikTok anyway?I’m open to any serious solutions. Please share your feedback or hacks, because waiting for ManyChat to move on this is becoming endless…

181
Natalie Evseyeva
Manychat Team Member
Jeand
Jeand
asked in General Q&A
How do I only reply to an IG comment without also sending a DM?

Hello!I have the free version.    I am trying to set up a flow that simply responds to an Instagram comment with a public comment reply.  I do not want it to send a DM.  When I set up the trigger for “respond to comment on post or reel”, it walks me through steps within the trigger itself to pick the post and set up some replies, which I have done. But then it requires me to add a second step. I don’t need or want another step but it won’t work without one.  The only second step in the flow I can see to add is “send message” and I have tried adding that and setting it to comment only, but it is sending it as a DM.I really just want it to reply with the few replies I set up in trigger. How do I get it to do that?thanks in advancejean

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Jeand
Douglas Ferreira
Douglas FerreiraUp-and-Comer
asked in General Q&A
webchat/website

Hello everyone, I need some help!I’m trying to access the Website channel inside ManyChat to add a widget to my site, but the URL https://manychat.com/channels/website returns a 404 error. I also noticed that under my account settings, the Website channel doesn’t appear as an available option.Is this feature no longer supported?Or is it available only for the workspace owner or certain plans?Any help or guidance would be greatly appreciated. Thank you! 🙏

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Gustavo Boregio
BriLockwood
BriLockwood
asked in General Q&A
Refresh Permissions Issue

at the top of my screen it always says I need to refresh permissions and it never works. My automations seem to be working but it worries me. It also shows my “company name” through Meta Business as a name that is NOT my business, it was a business I owned 5 years ago and it is no longer active. Any advice on what I can do?

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BriLockwood
funkybylinda
funkybylinda
asked in General Q&A
Facebook Messenger

My FB Messenger automation is simply doing nothing - Ive refreshed the connections and all seems good - Not impressed so if anyone can help me sort this Id appreciate your help Many ThanksLinda 

91
rodrigo_silvano
Baden.fm
Baden.fmUp-and-Comer
asked in General Q&A
Do Whatsapp contacts count as a contact or are they separate?

Hello community! I want to know, if Whatsapp users that interact with my account and send messages count as contacts or if they are kept separate. Also, if I already have an existing contact list of Whatsapp users that have interacted with me, can I import them in Manychat and would I have to get their permission to send them messages again, even though I got that permission in the past? Thank you for your help! :)

326
rodrigo_silvano
JoannaNaicker
JoannaNaicker
asked in General Q&A
Disconnect from Google Log in

Hi all, SO i had previously mad an account but haven’t used for a long time. I logged in with Google adn connected my new IG. Now I realise I had originally created my account with Facebook.I want to disconnect IG from the Google log in but I cannot access it as it says the email already in use (which it is via the Facebook log in) so I can’t connect IG in the correct place with my other channels and cannot disconnect as I cannot even verify to get into the settings! So conused what to do. I do not want to log into google for IG and log in via Facebook for tip tok & FB page - help!

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Gustavo Boregio
money.with.jish
money.with.jish
posted in General Q&A
I was charged twice, what to do?

I’m in uttermost shocked for being charged twice! I had a page on Instagram that I deleted but got charged anyway by many chats. I would kindly want my subscription on ‘Jish’ to be forwarded to my ‘money.with.jish’ account.  No! I can’t be paying twice for a service that I haven’t utilised!!

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Gustavo Boregio
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