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General Q&A

Any questions you have about using Manychat.

  • 3,355 Topics
  • 6,848 Replies
3356 Topics
Gustavo Boregio
Gustavo BoregioManychat Community Moderator
published in General Q&A
Manychat FAQ: All the basics to get started in 2025

Whether you’re just getting started or a pro, check out this article if you need help. You’ll find answers to the most common questions, key resources, and expert tips to help you get the most out of Manychat! 😎 [ You can read also this guide in Spanish and Portuguese]  Let’s start with the BIG Questions… 😱🙋 Will I get banned if I use Manychat?No, you won’t!Manychat is officially approved by Meta, and as an official Meta Business Partner, it’s completely safe to use Manychat on your Instagram, Facebook or WhatsApp.I’ve used Manychat with Instagram accounts of over 1 million followers for years, with absolutely no bans, warnings, blocks, or any other issues.Just remember: you still have to comply with all other policies established by Meta! So you still have to comply with their Business and Community Guidelines, keep your audience happy, and make sure your account is not being reported as spam by your contacts!As long as you follow the guidelines, respect your audience, and don’t sp

5080
Gustavo Boregio
Raquel C
Manychat Team Member
Raquel CManychat Community Manager
published in General Q&A
Is Manychat Officially Approved by Instagram?

Short answer: Yes. And we’re happy to say that you’re safe!Manychat is the world’s largest Instagram DM Automation platform, powering meaningful conversations for over 100,000 Instagram accounts and sending millions of messages monthly. If you’re using Manychat, you’re using a Meta-approved tool built to work within Instagram’s rules.But let’s talk about what that really means.  Manychat + Meta: Partners, not Puppeteers We know what you’re thinking. “Meta Business Partner” sounds like we have VIP access to Instagram’s inner workings. Our partnership with Meta means we work directly with Instagram’s official APIs, ensuring that everything you do with Manychat is compliant. But — and it’s a big but — we don’t control Meta’s rules or have a hotline to reinstate accounts.Meta sets the rules, and we all have to follow them. We can’t flip a switch to undo restrictions or plead your case to an Instagram overlord. We can help you stay on the right side of their policies so you don’t get flagge

1230
Raquel C
Manychat Team Member
D.Dalton
D.Dalton
asked in General Q&A
Public Replies not working

I have been using Manychat for a few days and akll of a sudden my public replies arent working??

61
rodrigo_silvano
Reza4am
Reza4am
asked in General Q&A
how remove Facebook page

Hi i can't remove my deactive Facebook page and i can't remove this from manychat!!! What should I do now?

111
rogerioaraujo
samar
samarChannel Explorer
asked in General Q&A
Follow-Up Reminder for Unresponsive Users via Instagram Automation

Can we send a follow-up message after two days if a user doesn’t book a meeting or reply using Instagram Automation?

101
rogerioaraujo
Sadia89
Sadia89Up-and-Comer
asked in General Q&A
website link not working in DM automation

I can't seem to get my link to work. I tried the preview and when it send the button for the link it doesn't work. Can someone please help my first time 🙈

81
Sadia89
MAB
MABUp-and-Comer
asked in General Q&A
condition is not working with data collection

The current setup is not functioning correctly with the data collection process, specifically regarding the default skip button.When I click on both buttons—1. Book an Appointment and 2. Skip Button (the default in data collection)—the following action triggered is Send Message #5.I would like to have distinct responses for each button. If I click on Book an Appointment, it should trigger Send Message #5. Conversely, if I click on the Skip Button, it should trigger Send Message #13.I need help on the subject.Thanks and Regards.  

435
MAB
Swedishalexa
Swedishalexa
asked in General Q&A
Error 400 Session Invalid - How to solve??

Hey, this is the first time Im using Manychat. I tried to connect my Instagram account but the screen gets fully black with an error text “400 session invalid”. I tried to connect my instagram account both from a PC and mobile but I still get the same error. Does anyone know how to solve it?

1102
agentandreaaa
biguprush
biguprushUp-and-Comer
asked in General Q&A
Where's the manychat wordpress widget?

Hello. I’m confused here.I have the Javascript snippet on my site but… where is it?  and what can I do with it?I’ve read the available blog info and it gives some steps like looking for “growth tools” but I do not see it on my account.

754
FaisalRathor
simon-cizict
simon-cizictUp-and-Comer
asked in General Q&A
WhatsApp 24 hour messaging window/Customer support

Hello all,We’re currently testing Manychat to see whether it will meet our requirements, but we are encountering a few scenarios where the 24-hour messaging window is a challenge.  For example:We operate from 9:00  a.m. to 5:30 p.m., Monday through Friday. So, in some cases, we may receive a message at 5:00 p.m. on Friday and cannot respond appropriately until Monday morning. We often engage and initiate conversations with our contacts outside of this window with follow-up messages. For example, five days after the initial conversation, we might send "Hi Simon, just to let you know we will deliver your laptop tomorrow at 1 PM" or "Hi Simon, I was wondering whether you had a chance to do Y."We occasionally send a WhatsApp message to a new customer after speaking with them on the phone (we initiate a conversation).  For example, "Hi Simon, it was great talking to you on the phone. When you have a chance, could you send me X detail and some photos of your office?"We may initiate a convers

253
Gustavo Boregio
Daliso
DalisoUp-and-Comer
asked in General Q&A
How to check if a team member replied manually after 24 hours?

Hi everyone! 👋I'm fairly new to ManyChat and I'm trying to build an escalation system where a contact gets reassigned to another team member if the currently assigned member doesn't respond within 24 hours.Right now, I’m struggling with how to accurately detect if a team member (human) has replied manually to the contact’s message. I tried using the “Last Interaction in WhatsApp” condition, but I noticed that it also counts automated messages as interaction — which makes it hard to know if a real team member actually replied.Is there a way to track only human responses (not automated flows), even if the message from the contact was sent more than 24 hours ago? I’d really appreciate any tips, examples, or best practices — even if it's a workaround!Thanks in advance for any help 🙏

274
Daliso
OlharPedroValentim
OlharPedroValentim
asked in General Q&A
After manychat support asked me to configure my Facebook to resolve an error, my manychat stopped working!

I am facing a problem in my automations. At first I was having a problem with it. I had an automation that responded to a comment on Reels, and then linked to the trigger there was an action block, which was an opt-in, and then a block to respond to the comment.I realized the error and quickly fixed it.After that, another error occurred, with the buttons. When the person clicked on any button, from this button linked to the message, to another automation, etc., it DIDN'T work!And the problem is that I talked to other people who used ManyChat, and they said they were having the same problem with the buttons!I sent it to support, and they sent me some settings that I had to change, and I did them.How to remove this permission  and add this link to manychat, before there was nothing linked, it was empty!   But now my automations are no longer working!I had created a debug automation to manually send to people who were within 24 hours, and it had worked!Here's an example: And now, after th

70
OlharPedroValentim
jplific
jplificUp-and-Comer
asked in General Q&A
Unable to Unassign a Conversation Automatically Assigned to an Agent

I'm facing a limitation in ManyChat regarding Live Chat conversation assignments. When a conversation is automatically assigned to an agent (e.g., via a rule or trigger), there seems to be no way to unassign it — not through automation.I need a way to remove the assignment (set it back to “Unassigned”) so that the conversation can be redistributed or handled by another agent, especially in cases where the originally assigned agent is unavailable.Is this a known limitation? Has anyone found a workaround?Any help or insights would be greatly appreciated. Thanks!

243
rogerioaraujo
MK_CapeTown
MK_CapeTownChannel Explorer
asked in General Q&A
Automation does not activate after user comments on a 'specific' post.

Hi, I have been trying to create a flow where a comment onto a SPECIFIC post should activate the automation. I have tried to it now many times and it does not work. “I made sure that after the trigger comes a Comment Reply”. I also tried it out with a different post, but also not working. Here is the flow: If anyone could assist would be appreciated. Thank you. Mareike

333
MK_CapeTown
Riyad Samer
Riyad SamerUp-and-Comer
asked in General Q&A
Urgent Issue: Message Discrepancy Between Accounts – Risking Client Relationship

Hi everyone.,I am currently experiencing a critical issue with my ManyChat automation that is causing significant confusion and embarrassment with a high-profile client in Dubai.Here is the situation:During an automation flow intended to promote an offer for a luxury hotel, I am unexpectedly seeing messages related to a completely different business, Adrenaline Fitness Club. This issue has led to an improper user experience, causing the wrong brand name to appear in key customer interactions.This mix-up is quite serious as it is impacting my reputation with the client and could lead to a loss of trust and business. It appears that this problem may be due to a technical issue within ManyChat itself, as all settings were carefully reviewed and confirmed to be correct.I would greatly appreciate your prompt assistance in identifying the cause of this issue and helping me resolve it as quickly as possible. This matter requires urgent attention to avoid further complications with the client.

162
Riyad Samer
onflick
onflick
asked in General Q&A
WhatsApp + ManyChat Issue – False Facebook Block Error

Hi everyone, I’d really appreciate some help 🙏I’m trying to connect my WhatsApp account to ManyChat, but I keep getting an error saying that my Facebook account is blocked.I double-checked — my Facebook account is not blocked, everything looks fine in both Facebook and Business Manager.I can’t figure out where the issue is, how to connect it properly, or even how to reach ManyChat support directly.If anyone has dealt with this before or knows what to do — I’d really appreciate your guidance.Thanks in advance! 🙏

81
Fabio Gaulke
Leonardo Lacerda
Leonardo Lacerda
asked in General Q&A
How to setting sales and upsells in chat after integrate stripe account

I connect my stripe account into Manychat, but i can't find where i configure sales and upsells at the automatics flows 

101
rogerioaraujo
Steven
Steven
asked in General Q&A
WhatsApp Flows

How to send WhatsApp Flow to Many Chat?https://developers.facebook.com/docs/whatsapp/flows/

2263
CBA
blessingkp13
blessingkp13
asked in General Q&A
Triggers to new flows

I am making a multi flow chatbot, how do i make it so a flow can be triggered by another flow? for example:If Flow 1 ends with: start Flow 2 automation In flow 2, which first step should i put so its triggered when a action is Flow 2 automation?

467
rogerioaraujo
Rachko
RachkoUp-and-Comer
asked in General Q&A
Automation doesn't work on button click

Hello,when someone comments on my video, manychat sends him a message with a button to continue the chat.After clicking the button, nothing happens. for months it has worked and now it stopped working on all of the automations.Please help, thanks :)

32615
mareks.media
dandaya
dandayaUp-and-Comer
asked in General Q&A
"If Message Does Not Contain" keyword filter is not working

Hello, the "If Message Does Not Contain" keyword filter is not working. It does not save or update when I use this trigger.  Is anyone else experiencing this? I badly need this for my automation because it is too hard to predict all the keywords for some of my automations.  Am I missing something?  Any advise would be much appreciated.

448
rodrigo_silvano
rinchen
rinchenUp-and-Comer
asked in General Q&A
Not All Tagged Users Are Receiving Broadcasts

I’m trying to send broadcasts out to different tags using the target audience feature. It has previously worked, and now it is not sending to some of the users in the tag. For example, if 100 users are in a tag only 5 users get sent the broadcast. Any ideas why this would be happening? 

203
Gustavo Boregio
egawab
egawabUp-and-Comer
asked in General Q&A
importing old chats

Hello,I have an 8 years old business page with tens of thousands of previous inbox chats, is it possible to import them to many chat?

221
rogerioaraujo
egawab
egawabUp-and-Comer
asked in General Q&A
manychat whatsapp verification

Hello, I bought the temp WhatsApp number through many chat , but don't know how to receive the verification code while connecting Facebook! 

152
egawab
iHawe
iHawe
asked in General Q&A
You've reached the maximum number of ad accounts associated with this Business Manager account.

Hello everyone,I have been waiting for ManyChat to add embedded signup for the ability to use WhatsApp Buisness App and the API functionality,The problem is now when I try to connect my existing  it through's this error message:I have remove business assets and ad accounts but still getting the same message.I desperately need this to retarget my audience soon,Any help would be much appreciated.

151
Fabio Gaulke
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