General Q&A

I’m only 2 days into use MC and I’m about ready to cancel. Help articles aren’t good either.  Here’s the issue. I’ve configured a simple automation that if the word GUIDE is commented on any post or reel, MC sends the user a message, ulitmately leading to them receiving a link from Kit. The link IS valid when I configure it but Many Chat sends the link but adds a bunch of characters at the end of it rendering the link useless. 

Would love some help.  Getting super frustrated.  Ultimately I want to be able to add a video in my DM automation so I searched and found that I should create an automation from scratch. So I tried to do that and set up a trigger for when someone comments on my IG post to send a message but after I typed in the text, there is no dot or “next step” to add another step!  I can’t figure it out. What am I doing wrong?  I also don’t see an option for adding a video anywhere.  I am getting so discouraged.  I have spent way too much time trying to figure this out. 

Hi everyone, I linked my subscription to one Instagram account, but I want to use the subscription on another account. Is it possible to use the remaining subscription time on another profile within the same Manychat user?

I need help. My Manychat is a Spaz and has been non stop sending people the "follow" before my link. It keeps repeating the message for my potential customers. How can I stop this?  

Hola , necesito saber si tengo algún problema con mi flujo de Whatsapp. Mi automatización directamente no se realiza. en El manychat con la prueba sale todo bien, pero a la hora de ejecutarse no pasa nada. 

How detect the origin of trigger for IG automation?If user start automation after a comment on a post and get post ID and title.Thanks 

Context:On my manychat it says credit line is not shared, i need to solve that problem to run broadcasts on my whatsapp business.To solve that it says y have to create a new waba and connect manychat to it but to do that i have to remove my number from my current waba to connect it to the new one, but to remove the number from the current waba i have to remove manychat as a partner first.The problem is that when i am about to remove manychat as a partner it says “You may not have access to send messages until Apr 1, 2026. Learn more about migrating to another partner.” Im really scared that i wont be able to send or receive messages through my whatsapp business app on my phone.I always used the coexistence method so im not sure if it would actually not let me send messages from my whatsapp business app o

Email ask for contact email accept not confirming emails, such as: mail@domainPlease fix.

Hi there, I set up the ‘say hi to new followers’ automation where they get a freebie sent to them if they click yes. However it has only sent to one person and I have had about 200 new followers this week.. numbers don’t add up. I’m not sure why because it looks like everything is set up and no error messages? Any advice?  

I have updated all the things, and the follow to DM still isn’t working.  It worked for about a week, and then suddenly just stopped.  Thoughts?

Like if you have this same issue ‘cause this is extremely frustrating and I’ve seen too many posts regarding this.Other automations are working. I’ve tried refreshing permissions and tried contacting support. They have not been helpful at all. I followed support’s recommendation to the T and it still it isn’t working. And now support is just ghosting me..Terrible customer service.Anyone have any actual solutions?

This morning I was able to edit a ManyChat automation, and an hour later I received an email saying that my subscription had expired because apparently the last payment couldn't be processed. But that's not true—all payments are in order, my account is fully funded, and I still have 5 days left on my subscription.At the same time, I can no longer log in to ManyChat; I get the following error:{“0”:“Access denied”,“state”:true}What happened? Was I banned?

Out of nowhere I was logged out of my account and now I can't log in anymore! I tried everything from clearing cookies, different browser, different device, but the same issue persists.I just spent two days building complex chat automations and they're all lost now!!! I'm missing out on customers and I need this fixed ASAP!I've already reached out to Manychat support twice and no answer. This is so unacceptable.I'm a paying customer and I get locked out of my account with zero explanation and now I'm missing out on tons of clients and serious income. This is not how you should treat paying customers.Customer support is extremely slow and I would never recommend Manychat to anybody. 

I have paid to upgrade to the essential plan, but it isn't updating, it keeps saying my subscription has expired. How do I talk to a human because the AI bot is useless and I have tried everything else. Very frustrated. 

Hi, We are having issues on couple of our client’s accounts where new follower message if not sending. We have tried the usual fixes, like refreshing your IG permissions but they don’t work. One client also reported that when he tried to refresh his permissions, it would just open the IG inside of the pop-up window, instead of presenting buttons to confirm the permissionsWe have also found other bugs with the New follower automation as well, such as if someone quickly follows, unfollows, and then follows again, they will start the automation twice, even thought it should be only one time thing per lead, if I’m not mistaken 

My automation for new followers isn't working. I've done everything according to the steps. Everything is linked together in Meta Business, but unfortunately the automation still doesn't work. Is there anyone who can help me with this?

I’m trying to configure the chatbot to send an external URL (usually a Facebook/Instagram reel video) in Facebook Messenger or Instagram Direct Message. However, when the user taps on the external link, it usually trigger ManyChat tracker URL first, then redirect the user to the actual URL of the reel video. I already turned off the the setting “Automatically send events to the Conversation API ...” in Settings/Ads Optimization, but this behavior is still occurring.

I have set up automation flows to send Reel URLs to users via Facebook Messenger and Instagram Direct Message. I have already disabled ManyChat’s Card URL Shortener to avoid redirection issues.However, during testing, I’ve noticed inconsistent behavior: sometimes the link opens the video directly in the native Instagram/Facebook app, but other times it opens the Reel in the in-app browser instead.Is there a way to make this behavior more consistent? My goal is to ensure users are always redirected to the native app to watch the Reel.

Hello… Total newbie to ManyChat. I am using the free trial for now with plans to upgrade to Pro once I understand how to do certain tasks. Here is what I need help with and have no idea how to set this up. On particular IG posts, in the description, I will be asking users to Comment “Wine” in order to receive a Free PDF guide. In addition, I will be telling them to follow me on Instagram first, so I can DM them.  IG won't deliver the DM if they are not  following. Once the users follow my page, ManyChat will automatically respond to these comments with a line that says something like, “Sending over my Free Guide now. Please check your DM”ManyChat will then send a DM to each of these users….Thanks for requesting the free PDF guide! (the PDF guide will be attached) I would then take over, and personally DM the next day with an upsell to receive the full PDF guide. What is the proper way to set this up? Thanks, Steve 

Hi everyone 👋I’m running into an issue with a new follower welcome automation on Instagram and I’m a bit stuck.Context: Brand new Instagram account Automation is set to LIVE in ManyChat The automation should send a message when someone follows the account I’ve tested it multiple times with different new followers The message never triggers What I’ve already verified / tried:✅ Instagram account is Professional (Creator/Business)✅ Instagram permissions are correctly enabled: Instagram → Settings and activity → Messages and story replies → Message controls → Connected tools “Allow access to messages” is ON ✅ Clicked “Update permissions” in ManyChat (Help section) ✅ Automation shows

On few of my clients pages, DMs and comments suddenly stop appearing on the Manychat. For some its only for couple of leads, for others, all. This has been going on for over a week now.I’ve tried refreshing permissions, making sure that instagram settings on the app allows for everyone to message it etc. Still, nothing is helping.Does anybody know what is the best thing to do in this kind of situation?

Hello, I need support with billing.My subscription is currently charged in USD for ManyChat Pro and the Common AI add-on, but I would like to know whether my current subscription can be billed in EUR instead.Please confirm whether:EUR billing is available; my existing subscription can be switched from USD to EUR; there is any billing option for European customers.Thank you.

Guys please help me out with this. I’m paying $17/month and i’m not even able to use manychat since a few days