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Comment to DM Meta ads

  • Jun 16, 2026 2:44 PM UTC
  • 7 comments
  • 104 views
Dom
  • Dom
  • Up-and-comer

Hi,

I created Comment to DM automation in Manychat but  I cannot choose it in Meta partner apps. I can only see flows  users clicks an instagram ad.

I have no idea how to fix this. Can  you help me? 

Best answer by cata_rendon

Hi ​@Dom, for partener app you need create first a Ads Trigger in Manychat. Comment to DM are not for Paid Adds, only organic content. You can find a guide on how to set up Ads Trigger on each channel:

https://help.manychat.com/hc/en-us/articles/14281321942428-Instagram-Ads-Trigger

https://help.manychat.com/hc/en-us/articles/14281372007196-Facebook-Ads-Trigger

https://help.manychat.com/hc/en-us/articles/17154181720476-WhatsApp-Ads-Trigger

 

Cheers!

Cata Rendon

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    7 replies

    cata_rendon
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    • cata_rendon
    • Community Moderator
    • Answer
    • Jun 16, 2026 9:13 PM UTC

    Hi ​@Dom, for partener app you need create first a Ads Trigger in Manychat. Comment to DM are not for Paid Adds, only organic content. You can find a guide on how to set up Ads Trigger on each channel:

    https://help.manychat.com/hc/en-us/articles/14281321942428-Instagram-Ads-Trigger

    https://help.manychat.com/hc/en-us/articles/14281372007196-Facebook-Ads-Trigger

    https://help.manychat.com/hc/en-us/articles/17154181720476-WhatsApp-Ads-Trigger

     

    Cheers!

    Cata Rendon

    https://www.dominariai.com | https://www.linkedin.com/company/dominariai
    Dom
    • Dom
    • Author
    • Up-and-comer
    • Jun 17, 2026 5:35 AM UTC

    I created also separate automation for ads trigger. It doesn’t work neither. Meta shows clicks in the ad, but it doesn’t trigger anything. 

    cata_rendon
    Forum|alt.badge.img+5
    • cata_rendon
    • Community Moderator
    • Jun 19, 2026 11:56 PM UTC

    Hi ​@Dom , When creating the Ad, Select Message Template and then choose Manychat as the Partner app and the automation you’ve created earlier in Manychat from the Message flow dropdown. Once your ad is published and live, users who click your ad will receive the initial message from your automation

     

     

    https://www.dominariai.com | https://www.linkedin.com/company/dominariai
    Dom
    • Dom
    • Author
    • Up-and-comer
    • Jun 22, 2026 2:36 PM UTC

    They don’t receive it. 

    cata_rendon
    Forum|alt.badge.img+5
    • cata_rendon
    • Community Moderator
    • Jun 22, 2026 3:59 PM UTC

    Hi ​@Dom if its not working for you, you can try to contact Manychat Support so they can help, Please follow this link: https://help.manychat.com/hc/en-us/p/get_support_page

     

    https://www.dominariai.com | https://www.linkedin.com/company/dominariai
    • Taser_six
    • Up-and-comer
    • Oct 22, 2026 4:26 AM UTC

    any solution for that please?

     

    cata_rendon
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    • cata_rendon
    • Community Moderator
    • Oct 28, 2026 8:50 PM UTC

    any solution for that please?

     

    Hi ​@Taser_six , lets us know what is not working for you so we can help.

    https://www.dominariai.com | https://www.linkedin.com/company/dominariai
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