I would like to clearly summarise what happened from the beginning so this situation can be reviewed and resolved correctly.
On 24.12.2025, I purchased and paid for the Manychat Pro subscription in the amount of $348.00. My intention was to continue using this plan without interruption.
After this, I noticed an additional charge of $98.00 on my account that I did not authorize or intend to purchase.
I immediately contacted support to report this billing error and specifically requested that:
1.My paid Pro subscription remain active
2.The unauthorized $98.00 charge be canceled and refunded
Despite this clear request, my Pro subscription was fully canceled by your team as part of the refund process. This action was not requested by me and directly disrupted my business operations, as I rely on Pro features for active automation and client communication.
As a result, I am now being told that I must repurchase the Pro plan in order to continue using the service. I do not agree with this resolution, as I already paid $348.00 for this subscription and did not consent to its cancellation.
To resolve this properly, I am requesting confirmation of the following:
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Full refund of the unauthorised $98.00 charge, which you have already confirmed will be processed.
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Immediate reactivation of my Pro plan, as my business operations have been directly impacted.
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If this is not possible, a refund or account credit for the original Pro subscription payment of $348.00 made on 24.12.2025, so I can rejoin the Pro plan using the same amount I already paid.
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Restoration of my Pro plan access without requiring me to pay the full subscription price again.
I joined Manychat and paid in good faith. The unauthorized $98.00 charge made to my credit card constitutes a serious billing error and a breach of customer trust. Being asked to pay again for the same Pro subscription that I have already purchased further escalates this issue.
I should not be held financially responsible for internal billing or processing errors that were not caused by me. My business operations have already been negatively impacted for several days as a direct result of this situation. I formally request immediate resolution by restoring my Pro plan access without requiring any additional payment, or by providing an equivalent refund or account credit if restoration is not possible.
I expect this matter to be handled promptly and in accordance with fair billing and consumer protection standards.
