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Question

Can't delete or create new account

  • June 24, 2026
  • 2 comments
  • 15 views
rbiehn

I have been trying to delete my old account since it was grandfathered in years ago, but already maxed out, and deleting and clearing it did nothing. And I don’t want to upgrade on this old account because I’m literally over the limit on that account for contacts I don’t even have and are 8+ years old.

ManyChat support won’t help me delete the old account, because I’m not a paid user but I have to request a refund to get rid of the $1 that’s magically on my account for some reason.

I can’t create a new account because I need to run it through FB, and since the FB is tied to my old account above (and I’ve disconnected everything, but still there) every time I try to connect FB on my new account it syncs with the old one and opens it right back up.

So literally ManyChat put me in a position to where I can’t even use their service, and I WANT to pay them.

Any suggestions?

      2 replies

      SumGenius
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      • SumGenius
      • Smooth talker
      • June 24, 2026

      The thing trapping you is the Facebook permission, not the account itself. You don't have to win the delete fight to get unstuck.

      In the old account: Settings > Messenger > scroll to the bottom > "Remove Facebook Page from Manychat." That detaches the page from the old account. Heads up, it wipes the Messenger contacts on it, but those are the dead 8-year-old ones you're trying to ditch anyway.

      Then on Facebook itself: Settings & Privacy > Settings > Business Integrations > remove Manychat. That kills the leftover connection that keeps re-syncing and reopening the old account every time you set up the new one.

      After both, the page is free and connects to your new account clean. The $1 only blocks deleting the old account, and you don't actually need to delete it for any of this to work.

      rbiehn
      • rbiehn
      • Author
      • Up-and-comer
      • June 25, 2026

      ​@SumGenius I appreciate you taking the time, but I've already done that.

      It does not work, because Facebook is attached to my account as a login method. 

      I removed Facebook from ManyChat and I removed permission from Facebook for ManyChat. I’m familiar with the process and unfortunately ManyChat has created a system that only they can fix or account deletion, but they’re blocking my account deletion with a magical $1 that showed up, and making refunds nearly impossible to get. I can’t even forfeit the $1.

      I was a long-time paying customer, and was returning to be a paying customer again, but they’re literally pushing out someone who has paid them lots of money and sent them referrals. It’s disappointing. :/

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