General Q&A

Hi community, my automation always keeps disconnecting as Manychat is unable to receive any incoming messages from my telegram bot. I kept refreshing my telegram token and reconnecting, it works for awhile but after that it will disconnect and not receive messages from telegram bot again! Anyone knows how to fix this? 

Have any of you tried helping restaurant businesses with manychat? If so, then does this actually help grow the business? Im interested in helping some small restaurant businesses help grow their business using manychat and once I’ve built a good portfolio, I’ll be down with the big restaurants. I’ve read some case studies and found them quite inspiring. And nobody is talking or implementing this strategy in my country so I think I can be at a very good position with time if I can start helping restaurants increase their revenue using manychat using certain strategies and automations. This is really untapped in my country and I feel like I can surely help someone grow their business. What do you think guys? Would love to hear your thoughts on this and if you have any tips then do let me know. Thanks  

Hello, im making an appointment chatbot, i dont know what am i doing wrong when a user puts for example his name, ive tried to save it in custom field and in system field, when i want to confirm showing the saved field in a text, its empty. Ive seen many videos and its just the same, i dont know what am i missing.. thanks 

I am using buttons because I need my clients to see the photos first before they click to that specific product. I just want that after they clicked the button, it will disappear, or pause for 2hours, or will be hide. Please Help!

I have a previous page which was disabled and i still have the followers list (customers since 2015) and i want to reconnect with my new page! Is there a way to send to a list!?

I’m attempting to load my WhatsApp business number into ManyChat. I currently have that number loaded on my iOS WhatsApp Business app. When I try to integrate it into ManyChat, i get the following error:This number is registered to an existing WhatsApp account. To use this number, disconnect it from the existing account. Then, return to this page and re-enter the number. Note: It may take up to 3 minutes for the number to become available. Learn more.Does this mean i have to remove it from my WhatsApp business app in order to load it on ManyChat? If so, how would I be able to receive calls from that number on my phone? And, does this mean i’ll lose all of my current conversations on the app?What would be the process (if any) to 1) integrate the number into ManyChat as well as be able to access the number on our company phone under the WhatsApp Business app so that we can continue receiving phone calls?

Hi,I’m a new user and had a question about specific integrations that can be integrated with Manychat. I currently have Highlevel and kvCORE. Does anyone know if these programs will integrate? Thanks for your help :) 

Hi Support Team, We noticed that some comments didn’t trigger the automation. Sample below: 

hi i was connect my business what’s app to my manychat account and now my  business what’s app loged out and i cant access to my business what’s app and i cant get the verification code to active my business what’s app?i need to get my msg by business what’s app in my android fone any help plz

Pessoal, há alguma forma de controlar contatos?? Poxa, eu não sabia que tinha que ficar excluindo contatos e fui cobrada quase 100 dólares por isso. Tipo, eu não faço funil nem nada, não preciso ter lista de contatos, o que fazer??

It seems that META updated Instagram, and as everyone knows, whenever an update comes there also come side effects.Alberto Magnus shared 2 prints of one of his clients.Apparently, when receiving messages from new people, this message will fall into the requests tab and will need to be approved by the APP. Therefore, the automation trigger will not work for those who have never sent a message.In the Facebook Graph API, there was an update on 04/08/2024.Is anyone else experiencing this or have they already received this update?  

Hello! I have a problem that my automations on reels do not work if a new contact write there. I had no problem earlier. But last 3 months Ihave this problem and do not want to write to everybody manually “write me in direct”. Do you have some this problem solving? thanks!

Will our WhatsApp account be blocked if we send messages to new users through automation and broadcasting?

Hello Everyone,I recently set up a sequence to expand our email list by offering a free program. Initially, I attempted to process our contact list of about 5500 people through this sequence, but only 100 were successfully added. Perplexed by this, I contacted support and learned that there's a 24-hour rule I wasn't aware of, which restricted the number of people who could be processed. I've already developed an effective email list funnel that works when recipients click a link, but now I'm uncertain how to proceed given the constraints of the 24-hour rule. Does anyone have advice on how we can effectively engage these leads and integrate them into our email list? I’ll Leave the rule down below. Thank you in advance for your suggestions! 24 Hour Rule:The purpose of the 24-hour window is to regulate the messaging interactions between businesses and users on messaging platforms like Facebook Messenger. It is a policy implemented by Facebook to promote meaningful conversations and preven

Preciso metrificar o numero de cliques no meu link e uma das maneiras que eu pensei é utilizando um parametro dentro do url que informe um campo de usuario de uma acao do manychat. Gostaria de saber se é possivel que ele altere automaticamente isso, e se nao fizer, alguem sabe outra possibilidade?

I have 2 profiles under the same email on FB and it is a professional account but it won't recognize the one that I want to use.    Can someone help me

I have an automation for Instagram comments that should trigger when users post certain emojis (😍 🙌 🥰 💯 ❤️) in the comment of the post, however, it’s not triggering. Any help would be appreciated. 

my automation randomly stopped worked on a very viral reel. it’s says they got the message via DM but they aren’t getting it!! i created a new automation for this reel and it’s still not working only sometimes… how do we fix this?  

Yesterday I installed my first automation on a free account. It worked yesterday and today it no longer sends automated messages to people who comment on a post. What happened and how to fix it?

We have been using automations for sending IG messages when someone comments on a post and all of a sudden they quit working yesterday. It’s not showing any of our recent posts for us to connect the automation to. Can anyone offer any suggestions?

I am so glad this only began happening a couple of weeks after I set up things relatively the way I wanted them. BUT I can not edit anything successfully in a flow now, the main reason being all of the steps seem to just disconnect and fall apart and part of it vanish when I go into editing mode. Let me tell you, this did NOT happen when I was setting it up in the first place. Also, a certain button appears one way to some people (works correctly and says the right things) and shows up incorrect and not working properly for others. This is just not good.

What I want to do in automation is that my automation sends one of the 50 texts randomly. When the user comes back here, the last sent text should not be sent again. Instead, one of the remaining 49 should be sent. This should continue until all 50 texts are sent. Once all 50 are sent, it should reset and start over. How can I do this?  

Hi all,Is it possible to have many chat send a templated message to all new followers of my Instagram account when they follow? Thanks 

pessaol, eu mudei o nome de minha pagina e fui criar outro fluxo, deletei todos os fluxos para criar um do zero, mas mesmo criado a pagina nao puxa dos comentarios o fluxo novo, so o antigo fluxo, como posso resolver?

Hi,I don’t like to spam my followers. Currently when someone comments on my post they will get a dm from me. I post every day. I don’t want them to get this dm every day. Can I also make a rule that every user only gets this once a week/month?This question applies also to other triggers. Thanks!