Ran into an issue this afternoon with the Instagram comment-to-DM quick automation.
My keyword was a short acronym (ABC, for example’s sake). With the quick automation, I noticed it wasn’t triggering at all. I switched it to a new blank canvas and entered the same keyword, and it works.
Just wanted to flag that for the team.
+3Hi,
It could have just been a temporary instability, but it is definitely worth reporting this strange behavior to the team so they can look into it. You will need to open a ticket with Manychat support: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
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