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General Q&A

Any questions you have about using Manychat.

  • 3,792 Topics
  • 7,942 Replies
3793 Topics
Mj20
Mj20Up-and-Comer
asked in General Q&A
Automation half missing

I am new to ManychatI made an automation flow and I wanted it tobe triggered pn ad, followed all the protocolsBut on adsmanager it only shiows the first block, the rest of the flow went missing?How do i fix?If someone could help me find JSON for the code, that also worksP.S: I am on paid trial version

263
rogerioaraujo
Ehsanszz
Ehsanszz
asked in General Q&A
MANYCHAT AI BOT

Hi! I’m looking to build an advanced AI chatbot inside ManyChat — connected to ChatGPT, Zapier.Here's what I need:AI replies in human-like tone with 20s typing delayAsks for name/gender/country and stores dataReplies in Arabic or English depending on country (slang + tone changes)Sends payment links.Handles onboarding via automated flowSends follow-ups if user doesn't respond.Custom fallback if AI doesn’t know the answerI’d like to build this for Instagram DM and/or WhatsApp.Can you help build the whole system (ManyChat flows + Zapier + OpenAI prompts)?Show me examples or demos if you have any.

141
Gustavo Boregio
Choepner29
Choepner29
asked in General Q&A
One automation tied to multiple posts or one for each?

Hey, there! My client does a lot of automations linked to different Amazon lists/amazon store, blog posts, etc. Is it best to have one automation for many/all posts related to that category or an automation for each different one? How are you guys doing this? 

111
Gustavo Boregio
jcanabou
jcanabou
asked in General Q&A
Hubspot Integration Form Submission not working

I’ve integrated Manychat to my Hubspot account, and when I attempt to use the form submission feature, manychat is limited to only 20 forms in the drop down. Using the formId works as a look up, but nothing more. I’m afraid this is an integration limitation and is insufficient. Anyone find any workarounds?

61
Gustavo Boregio
samar
samarChannel Explorer
asked in General Q&A
Storing Tags in Custom Fields?

I'm trying to figure out the best way to manage tags within Manychat. Specifically, I want to store multiple tags inside a custom fields.Has anyone successfully done this? If so, could you share your methods or any workarounds you've found? I'm looking for tips on how to structure the data, add/remove individual tags from the custom field, and potentially use that data for segmentation or conditional flows.Any advice or examples would be greatly appreciated! Thanks in advance!

191
Gustavo Boregio
NicoMoney
NicoMoneyUp-and-Comer
asked in General Q&A
How to set up a telegram bot with manychat to pass meta ads clickid + utm parameters

Hi everyone, I'm trying to set up my telegram bot with manychat so that it takes the clickid + utm parameters from the landing page promoted on meta ads to make sure that it passes them to a second telegram bot always made with manychat and that the latter generates custom affiliate links with the parameters that I need for tracking every time a user arriving from the ads clicks on it.I need this to be able to track the conversions assigned to the clickid and to be able to optimize the campaigns since telegram does not support native tracking on the platform.Thanks in advance to anyone who will help me

442
Gustavo Boregio
inst bot
inst bot
asked in General Q&A
Instagram API Issue: Getting "Unsupported message tag" for HUMAN_AGENT, and silent delivery failure with other tags. Any ideas?

Hello everyone,I'm hoping to get some help from the community, as I've hit a wall with an Instagram API issue and I'm completely out of ideas.My Goal: I'm building a bot that uses an external service (Make.com with OpenAI) to generate and send replies to users. Everything works perfectly inside the 24-hour window. The problem is sending messages outside that window.Here's what I've tried (my troubleshooting journey):Official Make.com Module: I started with the standard "ManyChat" module in Make.com. Result: The module reported status: success, but the message was never delivered to Instagram. I assume it was silently blocked by Meta for a content/tag mismatch. Direct HTTP API Call: I then switched to a direct API call to https://api.manychat.com/fb/sending/sendContent to get more control and see the raw errors. This is where it got strange. Using HUMAN_AGENT tag: When I use this tag, the API immediately returns a 400 Bad Request error with the message: "Unsupported message tag". Usin

90
inst bot
arikp
arikpUp-and-Comer
asked in General Q&A
support from manychat

hii have pro subscriptioni have pricing questionsi have technical questionshow do i get support ? 

81
MarcosMascarenhas
ishmaelk13
ishmaelk13
asked in General Q&A
manychat automation limit

Is there a 4 automation limit? Why hasn’t it been mentioned? I and many others have had the issue where we cant create another automation because it’s a pro feature. 

131
rodrigo_silvano
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
How to delete these trigger?

How to delete these trigger? How to delete these trigger? can u pls advice?

91
rodrigo_silvano
thecraftybrick
thecraftybrickUp-and-Comer
asked in General Q&A
Quiz is sending me notifications for EVERY response

I’ve created a quiz and it seems to be working well but I’m getting notifications for EVERY single response.  How can I turn those off?  I’ve turned off all notifications in settings.  

121
rogerioaraujo
josefinemk
josefinemkUp-and-Comer
asked in General Q&A
Automation sending messages multiple times instagram

Hey, I’ve got an automation set up like this: User comments on Instagram post Message sent to user User clicks button + receives new message with link User clicks link After link click, + 5 minute wait – then, a message is sentThe problem I’m running into is if the user goes back to click the link again, the message after the 5 minute wait is triggered again. I just had a user receive the samme message 8 times… How do I make this message run only once?

243
rogerioaraujo
Honcruse
Honcruse
asked in General Q&A
New automations don't work (Auto-DM links from comments)

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

522
SommgeekMx
Uellyda Nobre
Uellyda Nobre
asked in General Q&A
I can’t link my Instagram account to ManyChat

Não consigo vincular minha conta do Instagram ao ManyChat. Aparece uma mensagem informando que uma solicitação de aprovação foi enviada ao proprietário da conta do ManyChat, mas não consigo encontrar essa solicitação em lugar nenhum — nem no Instagram, nem por e-mail, nem no Facebook. Você poderia me ajudar? Não reconheço o perfil vinculado à minha conta. Em anexo segue uma foto.

100
Uellyda Nobre
Cielo
Cielo
asked in General Q&A
Copy Paste Image in ManyChat

Hi,Is there a way to enable copy pasting of image in manychat? It is a hassle on my part if I have to save every image I need to forward. Pls. may you add that feauture. Screenshot to manychat.

403
rodrigo_silvano
Luis Zagatti
Luis ZagattiUp-and-Comer
asked in General Q&A
BUG NA AUTOMAÇÃO DE COMENTÁRIO → DM | ManyChat + Instagram

Oi, pessoal! Estou enfrentando um problema técnico com uma automação no ManyChat e preciso de uma ajuda da comunidade.🧩 Contexto da automação: Quando alguém comenta uma palavra-chave específica em um post ou vídeo no Instagram (gatilho de comentário), a automação envia uma mensagem direta (DM) inicial via ManyChat. Essa primeira mensagem é enviada corretamente, mas quando a pessoa clica no botão da mensagem, a automação não continua. ✅ Já tentei: Atualizar as permissões da conta no ManyChat e Meta Business. Alterar o local do opt-in (por exemplo, redefinir o gatilho e recriar o flow). Testar com diferentes palavras-chave e diferentes usuários. 📸 Exemplo prático:(Segue print da conversa onde o usuário responde normalmente e clica no botão, mas a sequência não é disparada como esperado.)❓Alguém já passou por isso ou sabe como resolver?Será que é alguma limitação recente do Instagram ou do próprio ManyChat? Existe alguma configuração avançada que preciso ativar para que os botões

284
rodrigo_silvano
Nadege
Nadege
asked in General Q&A
How can I login with my email only?

HelloWhen I log in to manychat.com, I only have the option to sign in with Google, Facebook, Telegram, or Apple. However, my account is linked to my work email, which is not associated with any of these four options.What should I do?Thank you.

336
twakawl
P
Pennycrayon99Up-and-Comer
asked in General Q&A
Trigger word not triggering DM

Hi, i’m super new here and thought i set up my first automated manychat on insta.I’ve tested in with the code using a different instagram account and it worked...but when i try using the trigger word on the post, it doesn’t send anything?Apologies if this is very simple…  

242
P
samar
samarChannel Explorer
asked in General Q&A
Manychat and GHL

Hi,I am looking to know an effective way to connect Manychat with GHL to transfer data with tags.Is there any documentation or video you can share with me?

6715
samar
Dominic
Dominic
asked in General Q&A
Automation not working - tried refreshing

Hello Everyone, I provided pictures to explain. Our automation is just not working. I refreshed permissions twice too. Any ideas what could be going on here? Thank you  

161
rogerioaraujo
Anthony.75001
Anthony.75001Up-and-Comer
posted in General Q&A
Still no ManyChat - TikTok integration? This is seriously blocking automation for us

I've been waiting for months for ManyChat to finally allow TikTok integration. Honestly, it's getting frustrating.I'm based in France and this delay is holding back my automations and campaign management.Does anyone have a workaround, maybe using N8N or another tool, to automate with TikTok anyway?I’m open to any serious solutions. Please share your feedback or hacks, because waiting for ManyChat to move on this is becoming endless…

201
Natalie Evseyeva
Manychat Team Member
samar
samarChannel Explorer
asked in General Q&A
Instagram to WhatsApp Lead Flow – Is This Possible?

Hey everyone!I want to set up a fully functional comment-to-DM automation on Instagr@m with a lead qualification flow using Manychat. After capturing the user’s name and phone number, I want to know:Can I automatically send them a message or flow on Whatsapp via Manychat once they’re qualified?Basically, I’m trying to move a lead from IG to WhatsAppAnyone done this before or know if it’s possible?Thanks!

10
samar
Jeand
Jeand
asked in General Q&A
How do I only reply to an IG comment without also sending a DM?

Hello!I have the free version.    I am trying to set up a flow that simply responds to an Instagram comment with a public comment reply.  I do not want it to send a DM.  When I set up the trigger for “respond to comment on post or reel”, it walks me through steps within the trigger itself to pick the post and set up some replies, which I have done. But then it requires me to add a second step. I don’t need or want another step but it won’t work without one.  The only second step in the flow I can see to add is “send message” and I have tried adding that and setting it to comment only, but it is sending it as a DM.I really just want it to reply with the few replies I set up in trigger. How do I get it to do that?thanks in advancejean

120
Jeand
Douglas Ferreira
Douglas FerreiraUp-and-Comer
asked in General Q&A
webchat/website

Hello everyone, I need some help!I’m trying to access the Website channel inside ManyChat to add a widget to my site, but the URL https://manychat.com/channels/website returns a 404 error. I also noticed that under my account settings, the Website channel doesn’t appear as an available option.Is this feature no longer supported?Or is it available only for the workspace owner or certain plans?Any help or guidance would be greatly appreciated. Thank you! 🙏

181
Gustavo Boregio
BriLockwood
BriLockwood
asked in General Q&A
Refresh Permissions Issue

at the top of my screen it always says I need to refresh permissions and it never works. My automations seem to be working but it worries me. It also shows my “company name” through Meta Business as a name that is NOT my business, it was a business I owned 5 years ago and it is no longer active. Any advice on what I can do?

80
BriLockwood
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