General Q&A

Olá pessoal, eu queria ajuda de vocês para resolver um problema. Eu estou enviando os dados dos meus leads do make para o many chat via campo personalizado, mas para enviar uma automação ela só funciona se o campo for do sistema, para isso eu posso fazer essa transferência la no many de forma manual, mas eu queria fazer algo automatico. Eu via que dava para fazer com regras, mas la não vi nada que desse para fazer isso. Se alguem puder me ajudar fico grato. Obg

Hello when the users (not necessarily follower) got my private message and answer, they should get an automatic reply. But this doesn’t work, although it seems to be live. Anybody has an idea. Many thanks  regards,  Nils

I set up a flow3 days ago - tested it completely - was working great and then sent ads to the post. Now the automation is not working.    It should have 3 sections - the first is the introduction - hello which completely disappears when you save now. I deleted the working one thinking maybe it had a bug and completely rebuilt it - and the exact same thing happens you now get a message that says “nothing here to automate” - so when you edit. - you see it - when you save - it disappears.  and on Instagram its not working at all when someone types in WIN.  HELP.

Hola! Estoy con la versión Pro y sólo me deja generar 3 etiquetas. Por más que actualizo permisos, etc...nada...no me deja crear más…Y...además...lo del tema bienvenidas??? Es un coñazo dar manualmente tantas bienvenidas diarias...deberían bajar los precios o arreglarlo porque la mayoría de nosotros utilizamos manychat para eso básicamente…Un saludo!

1. Get clear on why people should follow youBefore tactics, answer this (even just for yourself): Do you educate, entertain, inspire, or sell? What problem do you solve or vibe do you give? If your content doesn’t fit at least one of those, it won’t stick.2. Optimize for attention (first 2 seconds matter)People scroll FAST.For Reels: Start with movement or a bold statement No slow intros, no logos first Add text on screen immediately (most people watch on mute) Examples: ❌ “Hey guys, today I want to talk about…” ✅ “3 mistakes killing your Instagram growth” 3. Post content Instagram pushesRight now, priority goes roughly like this: Reels

Hi I’m new to manychats and wanted to try the essential paid class but I hit the account limit even though I deleted all contacts and chats and now I’m afraid that the paid account will behave the same and I won’t be able to send automated DMs because of the contact limit.I would really appreciate your help🙏

Hello I’m a very new user so the issue could be entirely user error.  That said, what drew me to Manychat was the ability to DM new followers.  However when I try to set up this automation I am seeing that it’s a Beta feature and not available to me, which is strange because I see tons of advertising about this.  Am I missing anything?  Is it just not available to me yet?  Anything I can do to enable this feature/automation? TIA! 

Hi everyone,I’ve used ManyChat successfully for over a year, but for the past few weeks buttons in the first Facebook Messenger messages randomly don’t work for some users. I’d estimate ~20% of the time — which is huge at scale and causes real brand damage.Sample flow in screenshot.Issue: users click buttons and nothing happens.I’ve done everything Support / AI Bot suggested (permissions refresh, reconnect, automations off/on, Advanced Messaging checks). Still happening.Anyone else seeing this lately?Any working workaround that still allows email capture?— Teiki

Hi everyone,I’m facing a critical issue: My chatbot sends a welcome message with "Yes" / "No" buttons.  On desktop, buttons work perfectly.  On Telegram, everything works.  But on mobile (Facebook), the buttons appear but are not clickable — tapping does nothing.  I’ve tested on multiple Android devices. Cleared cache, reinstalled Messenger, refreshed permissions but no fix.This was working until last week, and no changes were made to the flow. Has anyone experienced this recently? Could this be a Meta-side issue?  Any workaround or fix?Need help urgently, blocking client demos.Thanks in advance!

Hi everyone,I really hope someone can help me quickly – this is urgent.I’m using ManyChat with Instagram and I’ve set up a comment trigger to send a lead magnet. Everything worked perfectly until yesterday. Now, users still receive the first message after commenting, but the button they are supposed to click (to confirm and receive the lead magnet) is either: not showing at all or showing but not clickable As a result, users can’t opt in and don’t get the link to my lead magnet anymore. This is a major problem because my funnel relies on this automation.Here’s what I’ve already done: Reconnected Instagram in the ManyChat settings Checked all permissions in Facebook Business Integrations – everything is granted Rebuilt the flow to test different button types (standard, URL, even quick replies) Set up keyword-based

Hi,I am brnad new to many chat and need some help + guidance on setting up the whole hubspot forms email addresses going into crm.I have the two connected - now what??? Thanks Karina

Hi, so I’ve set up an automation where I want every comment on my reel to get a DM. With the important condition; that if someone comments 10 times, they only get the DM once. Everything seems to be set up correctly, but it does not work. Can anyone help as to where the issue lies? See the setup below:  

Hello guys,I'm setting up an automation to send a DM to new followers.My goal is to collect their email address in exchange for a freebie.However, after the first welcome message is sent, it seems the only option available is to add a link (screenshot)I cannot add a "User Input" step to ask for and collect the user's email address.The conversation flow stops after the first message. Is this a bug, or am I using the wrong feature?How can I create an automation that DMs new followers and then asks for their email?Thank you for your help!

We enabled the welcome new users flow and it’s been great! It was perfect timing too since we’ve grown a ton and so it’s been served up to over 20k people!My issue is this - our message is along the lines of: thanks for following - we have so much more to share, let us know if you want us to send you the links to get started. The CTA button text says ‘Yes - send them my way!’  What I am seeing is that many people don’t click the link and are manually typing a response like ‘send it to me’ or ‘that’d be great’  - - are they not realizing they can click on the blue text? Any ideas on how I can better get people to understand that the CTA is a button that they should click on? NOTE that I’ve already tried to change it to ‘tap here to send’ and people are still commenting without tapping. 

I’m having an issue with my Instagram Comment Reply automation. Some comments don’t get their auto dms. this has been going on for a few days now. it selectively chooses when to work and it is random. I’ve gone through all the TS provided by manychat AI bot but still the same

Hey everyone, My manychat automation stopped responding to comments about a 5 days ago. I’ve refreshed the connections and reached out to support but I’m not getting any help. They’re emailing me once a day at most with random explanations and no solution. Here’s part of the last email I received and I followed the instruction he laid out and saw that he was wrong I was able to view my IG post in incognito mode when logged out (I also used a completely different browser). Their new follower feature also is only partially working on my account and I’ve been told that’s on Meta’s end. At this point, I’m so fed up with the lack of support I’m considering using GHL or switching to REVIO.Is anyone able to help resolve this issue? hope you are doing well. After reviewing your automation and account, I’ve identified the root of the issue. The problem is that Instagram's automated systems have flagged your post as restricte

Hi I just boosted one of my posts on IG by ads. I did all through the IG, just tapped boost. Before that I had manychat automation which would reply to comments from organic traffic, and sent free resource. Now when I am running an ad and people comment on that post, automation doesn't reply and they don't receive any material.  Can someone help me with that ?? Thank you.

  Hi everyone,I’m already approved in PartnerStack for the ManyChat Partner/Affiliate program and I’m currently receiving commissions.　I want to confirm what happens if I cancel my own ManyChat Pro subscription.  If I cancel Pro, will my PartnerStack referral link remain active and continue tracking new sign-ups/upgrades? If new users sign up through my referral link and upgrade to Pro (or if existing referrals keep paying), will I still receive commissions even if I’m not a Pro user myself? Is having an active ManyChat Pro subscription a requirement for payout eligibility (now or in the future)? Are there any cases where commissions stop, for example:  

I wish to use the mentioned platforms (Many Chat/Open Ai) to have it initiate text with my list of clients once they are added in ManyChat and than let Open Ai have Ai based conversational text conversations to influence them to set appointments. Any advice is greatly appreciated 

Hey,New here! I have tried to set up a comment to message automation but when a friend has comment on the post it is not sending her the message and link I have set up. Any suggestions?

Hello - has anyone been able to fix this issue of Beta? I’ve connected my IG with the new flow it asks but still says it’s in beta … yes I see other accounts continue to access it. Has there been a workaround for this, or does the ManyChat team help make this run smoothly? Thanks

Hello everyone,I’m facing a blocking issue with Instagram advanced permissions and I’ve already exhausted all standard setup steps, so I’d really appreciate guidance from anyone who has seen this before.Context: Instagram account is Business Instagram is correctly connected to a Facebook Page Facebook account is Admin and Owner Business Manager is active and healthy Two-factor authentication enabled ManyChat is already connected and working for: DM keyword automations Comment → DM Regular Instagram messaging The problem:When I try to enable “Welcome message for new followers”, ManyChat asks me to update permissions.At that step, Meta always returns the error:

Is there a way to have voice note for data collection? The reason I ask is because I want to be able to use the action on reply and the if contact has not responded options.Thanks