General Q&A

I wrote dms to people who participated in my story poll. Manychat counts that as active contacts and bills me for that. But that doenst make sense because manychat was not involved. Whats the sense of that?

My Instagram  is connected, DMs arrive in Inbox, but “Say hi to new followers” didn’t trigger for 20 new followers. Already refreshed permissions and turned off Meta Business Suite automations. Is my account eligible for Follow to DM?

Hi Manychat Support,I'm having an urgent issue with my WhatsApp automations. They appear to trigger correctly, but the WhatsApp messages are not being sent. Could you please help me identify the cause and find a solution?Originally, I had several WhatsApp automations in Manychat that worked perfectly. I've also successfully created two AI chatbots using Make, OpenAI, and Manychat. However, after setting up a third AI chatbot with these tools, the issue started affecting my other automations too.I've stopped using Make and OpenAI and now want to use Manychat exclusively for my WhatsApp automations. I've tested a simple keyword automation that should send a fixed "Hi" message, as well as a new native Manychat AI chatbot. In the Inbox, I can see that the automations are being triggered, but the WhatsApp replies don't seem to be sent.I'm not sure whether this could be related to the WhatsApp connection, message-sending configuration, contact IDs, or something else. I'd really appreciate it

Hi everyone! I need to change the main user (account owner) on our Manychat account, but I can’t find a direct support channel to help me. Could someone let me know how to change the account owner and where I can do this? Thanks in advance!

How do i fix this? The top one? It says only request sent

I have set up multiple automations. The trigger words are working and my reply in the comments is working. they are getting the first message in the dms. when they click the button to opt in, my second message and link are not going through. this is happening on different automations from trigger words and from new followers. 

I’m having a really strange issue with my ManyChat Instagram automation, and I’m hoping someone has experienced something similar.The automation is triggered when someone comments a specific keyword on my Instagram Reels. It’s supposed to: Reply to the comment. Send the user a DM. The problem is that it’s very inconsistent. Some users trigger the automation normally, while others comment the exact same keyword and receive nothing. When the DM fails, the automated reply to their comment also doesn’t happen.What’s even more confusing is that Instagram shows that the message was sent by the ManyChat automation, but when I open the actual DM conversation, I can’t see the message there.I initially thought this might just be an issue with the DM not appearing on my end, but I’ve had users reply saying there is no message there at all. So it seems the message actually isn’t being delivered, despite Instagram showing it as sent.I’ve already: Refreshed the Instagram/ManyChat permissions twice

Hello,Sorry, I am totally new to ManyChat and I can’t find how to send an email after the Email Data Collection is successful.It only offers a ”Perform Actions” option after "Actions on successful input" but no “Send Email” option in the different actions offered.My email channel is OK and I have selected the “Save Email to System Field” and “Set Email Opt-In” options.I have created an email node, and connected it to the “Next step” but it sends the email even if the contact has ended the process filling 3 false emails, so the contact gets the victorious message “the email has been sent”.Can you help me connecting the send email node to the successful email collention?Thank you!

Hi all, hoping a ManyChat team member can help escalate. I'm the owner and paying subscriber of the Pro account "Enclave Med Spa" (account ID fb5311087; invoices billed to my login email). - Facebook sign-in fails with "We couldn't sign you in with this sign-in option."- Email and Google sign-in log me into a different, empty account (fb5570809).- Today I deleted a ManyChat profile I believed was my personal one, and lost access to Enclave Med Spa on every device. I think I deleted the user that held admin access. The account runs live Instagram automations for our business and I need to edit them urgently. I've opened ticket #594925 and replied with details, but in-app chat isn't available on the free account I'm stuck in. Could a ManyChat staff member escalate or advise? Thank you!

I'm experiencing a serious, ongoing issue with ManyChat automations on Facebook, and I'm hoping someone here has encountered something similar or knows how to resolve it.My automations are triggered when someone comments a keyword on my Facebook Reels. The problem is that a significant percentage of the automated messages aren't reaching recipients correctly.Here's what I've discovered: Some recipients see a completely blank message bubble, even though the full message (including text and buttons) appears correctly in my Facebook Messenger and Meta Business Suite. Other recipients don't appear to receive anything at all. The issue is intermittent. Some followers and non-followers receive everything correctly, while others don't. Both messages in the automation are affected, not just the initial private reply. One follow-up message showed 142 sent but only 38.7% delivered, despite being triggered when someone actively clicked the button in the first message. Manual messages se

it apparently is easy. I’ve conncected my socials, but then it says that it needs authorization. I’ve granted it every permission and says it’s connected… but it doesn’t show up

Bonjour,Lorsque je souhaite relier mon compte messenger à manychat, il me crée automatiquement un autre compte, et pas un canal supplémentaire.Dans l’urgence j’ai fonctionné comme cela, mais là je suis limité et je voudrait pouvoir rattaché mon compte messenger comme un canal supplémentaire sur le compte pour lequel j’ai payé mon abonnement et donc ne suis pas limité en terme d’automatisation notamment. Merci pour votre aide

Since CONFIRMED_EVENT_UPDATE tag has been removed by Meta how do you send automated appointment reminders?

I have been using instagram automation for awhile for new followers. As of yesterday, my automation stopped working. I did make some changes in Meta Business Suite, and had to ensure it was connected. It was…. and it still isn’t working. It’s worked up until then so I can imagine thats the change that messed it up and can’t get ahold of customer service to help. Any ideas?

I am new to this, but when I set up a 1 key word to drive users to the one post, it will not respond to all the automated messages set up to the individual on Instagram, if this is a know issue when will it be fixed. can you help please. 

Sends across three test accounts (account connected Via Instagram)Hello Manychat Community,My Instagram comment automation has never triggered once. The automation is LIVE, but its Insights show Sends 0 and the Automations list shows Runs 0, despite multiple valid test comments.Account and setup:- Manychat account email: xxx- Plan: Free- Connected Instagram account: @spirala.ai (professional account), shown in Manychat as 1 connected channel- Connection method used: "Connect Via Instagram" (connected Oct 29, 2026)- A Facebook Page for spirala.ai exists and is linked to the Instagram account- Instagram setting "Allow access to messages" (Settings and activity -> Messages and story replies -> Message requests -> Connected Tools) is verified ON- Automation: "Auto-DM links from comments" (Quick Automation), status LIVE- Trigger: User comments on a specific post or reel, keyword "narrow", public replies enabled (3 variants), Opening DM enabled with a button, followed by a delivery

Hi ManyChat and ManyChat community!I’m wondering how I can hyperlink to an email -- as it stands, even if the person right clicked the message, they wouldn’t be able to copy the link, as it would copy the whole message.Second, I’d love to know how to prevent ManyChat from opening up a new little bubble / chat when you do use a link. When I send my website in the text, for example, it’ sends a message before the automated message with my website alone. See attached :)thanks!  

Hello Manychat Community,I need help connecting my Facebook Business Page to Manychat Messenger automation.My Facebook Page is "Мөнхөө Эмч Багш doctor Munkhuu" (Page ID: 30187077662523).Here is what I have already checked: The Page belongs to my active Meta Business Portfolio, "Sain energiin tuv". My Facebook profile has Full Control of both the Business Portfolio and the Page. The correct Facebook account is being used. I have repeatedly attempted to connect Facebook Messenger through Manychat, but the connection does not complete. During authorization, I sometimes encounter missing "Manage your Pages" permissions or an Instagram selection step. I do not need Instagram automation. I only want Facebook Messenger automation. My Manychat account is active, but no Facebook Messenger channel has been connected successfully. I have already checked Facebook Business Integrations, Page access permissions, and Meta Business settings.Could someone please explain how to connect Faceb

I’ve setup my account and run through every single AI support option to help. No automations are working no matter how simple. I tried to submit a ticket for support through the AI chat on the essentials plan but it says I can’t contact support through it and it links to an article that says it is the only way to connect with support. Help.

Hi,I created Comment to DM automation in Manychat but  I cannot choose it in Meta partner apps. I can only see flows  users clicks an instagram ad.I have no idea how to fix this. Can  you help me? 

I connected my Instagram account to Manychat solely to automate DMs when someone comments a specific keyword on a post. Only two people have interacted with that automation, but my account now shows 25 active contacts and my automations have stopped. I use Instagram DMs regularly for personal business conversations. Are those conversations automatically counted as active contacts? Is there a way to prevent regular Instagram conversations from counting toward my Free plan limit? Also, if I delete or unsubscribe contacts, will that restore my automation allowance immediately or only after the billing period resets? Any insight is appreciated.

Hello! I’m in the Pro account with Instagram and I’m trying to connect my new Facebook account. After adding the Facebook account, ManyChat is treating it like a separate account and asking me to pick a new plan.It's my understanding that my current plan allows up to 3 channels.  Can you please help me? ThanksStephania 

Hi! My Instagram email signup automation isn’t sending contacts to my Klaviyo list, even though the integration shows as connected in Manychat.Klaviyo Support checked my account and found no requests from the “ManyChat Integration 1” API key in the previous 14 days. They also said Manychat’s native Klaviyo integration uses an older API version that may not be working reliably. Some resources I’ve read recommend I try Zapier or Make instead to push the emails through. I’ve now enabled “Save email to System Field” and “Set Email Opt-In,” then tested again with a different email address. I have also set the data collection to expire in 24 days, so I know it’s not a time issue. The signups still do not reach my Klaviyo list.Please advise on what I should try! 

Hi guys,This is such a shocker from META.  Ive been running my clients Recrutiment Intake Application via WhatsApp for 3 months now.  I built my business case around all the costs and now META throws this at us.Is anyone’s business largely affected by this as well? and how are you solving it?RgdsTrey

My Instagram account (Frank Gordon, Mortgage Advisor) https://www.instagram.com/ochloans/ shows as already connected to another ManyChat account I can’t access. I’m the owner. Please disconnect it so I can connect it to my account ‘loansguy.  I have already connected my tiktok account which has the same photo and bio as the instagram account.  Instagram and TikTok also shows the same website link.