General Q&A

Buttons are not working on messenger, and havent been for the past 3-4 hours. Buttons still appear, but when a users clicks the button, the automations behind them do not fire. This has gone from working perfectly → not working at all.This is occuring over multiple accounts + for my collegues too on accounts im not linked to. I have tried all the troubleshooting steps and its still not working. I submitted a critical ticket 2 hours ago but still havent recieved any word back. The manychat status page doesnt indicate this issue is know.Can this please be flagged and fixed ASAP. It is critially impacting my business

Hi everyone! 👋I’m experiencing an issue with my ManyChat + Instagram integration, and I would really appreciate your help or confirmation if others are facing the same.🧩 The problem:I have a paid ManyChat account connected to our business Instagram profile (Unicorn Baby).Everything appears correctly linked: Instagram account → Connected under Integrations Facebook Page → Full Control access for both admins Instagram Messaging permissions → active However, when I try to create an automation, there is no trigger for “Instagram: New Follower”.Only the following Instagram triggers are available: Message Received Story Reply Post & Reel Comments There’s simply no option to trigger an automation when a new user follows our account.⚙️ What we’ve already done: Rechecked all permissions and roles in Facebook Business Manager Ensured the Instagram account is professional (business) and properly linked to the Facebook Page Activated Handover Protocol and granted ManyChat all nec

Hello Everyone. I am having issue with google sheet integration. I want to save the information regarding button pressed by a user. For example, If a user selects from any of the three therapist name, I want their name to be exported to my google sheet that I have already integrated. Currently when I execute this, I am not getting the names in the sheet rather some distorted alphabets. Can any body help me in this regard? Thank you in advance.

I am struggling to send messages to a subscribed person on instagram. I am getting the following error:```2025-10-14T16:58:10.921-0600    ERROR   manychat/client.go:145  ManyChat API error response     {"status_code": 400, "response_body": "{\"status\":\"error\",\"message\":\"Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 0h ago (more than 24 hours ago)\",\"code\":3011}"}```As you can see, the subscribers last interaction was 0h ago. The account this is connected to is a business and verified account.This is what the request is looking like:```{  "subscriber_id": "xxx",  "data": {    "version": "v2",    "content": {      "messages": [        {          "type": "text",          "text": "Hi there! "        }      ]    }  }}```My understanding is that it doesn’t need a message tag because it’s been 0 hours since the last interaction but I have also tried with message_tags.The flow i currently have is“User sends message” (I have it mat

Hey guys 👋Is there any way to connect Instagram/Facebook post comments with WhatsApp messages in ManyChat?I want people to comment a keyword (like “cat”) and then automatically get a message on WhatsApp instead of Messenger/IG DM.Any tips? 🙏

Is there any progress with the automation of TikTok comments?Because it's already working and active at GHL platform

Our Messenger flows are not working properly. More specifically, it seems like the contacts are clicking our buttons we have set up in our messages, but the flows aren’t continuing down the path in the flows. Anyone else experiencing this/any troubleshooting steps I can take?

Hello! How do I access the “User Follows Your Account" beta feature? I saw this feature on the client page, but I don't see it in my account.  I really want to get access to this beta version!  

Hello, We are stuck in this situation on meta panel, since about 3 weeksas you can see on the image, our account is under restriction becouse meta says that before we can start sending messages, the solution provider (Manychat) will need to verify our company.How can we manage to resolve this situation?Thank you for your support!

Hi everyone!I need some help with my automation setup in ManyChat using Google Sheets. Here’s what I’m doing: I’ve connected Google Sheets to my flow. I’ve divided my data collection into two parts: Part 1: When a user shows interest, I insert their info (name, phone, tag, etc.) as a new row in Google Sheets. Part 2: Later in the conversation, if the same user confirms interest and books a meeting, I collect their meeting date and time. Now, instead of adding a new row again, I want to update the same row from Part 1 with the meeting date and time. So basically — I want to update the user’s existing row (where their data was first inserted) instead of creating a new one.Can someone please guide me on how to update the same row in Google Sheets from ManyChat?Any step-by-step help would be great! 🙏 P.S: I have tried the update a row action but it is not working, it is adding another row and inserting the new data there.. adding screenshots below.   

Hi everyone,I am having issues with CAPI events not showing up in the events managerContextI am the admin of my fb page I have full control of my fb page, instagram account, ad account My instagram account is linked to my fb page and ad account I connected my ManyChat account to my meta business suite and instagram. Which automatically created a dataset and connected it to manychat I created a MC automation (see screenshot) It triggers on instagram DM It sends a CAPI event to meta. Using conversion type ‘LeadSubmitted’ I can see the being triggered multiple times (both total and unique triggers) I am not using a website, only instagram DM’sThe problemMy events manager is not showing any events (see screenshot) ManyChat support says that they are getting an error “indicating that your [facebook/instagram] account is in a restricted region”. In other words, MC is saying that MC is sending the data to meta, but meta is limiting the data due to EU gdpr restrictions Interestingly, when w

Bonjour l'équipe ManyChat, Je me permets de vous contacter car j'ai besoin d'assistance pour changer mon compte Instagram lié à mon compte facebook et many chat. En effet lorsque je connecte le channel Instagram il se connecte automatiquement à un de mes deux comptes et ce n'est pas le bonJe vous serais reconnaissant(e) si vous pouviez  m'aider à changer le compte Instagram qui se lie automatiquement lors de la connexion de la chaîne avec many chat .Je vous remercie par avance pour votre aide précieuse et reste à votre disposition pour toute information supplémentaire.Cordialement,

Just enabled Manychats for instagram, but for some user when they comment down the post, the automations message doesn’t trigger. Some account works, some doesn’t. Any idea why guys? note: Already refreshed my instagram permissions 2 times.

Currently, I have several accounts with sequences that are not working — they don’t send to any customers. I’ve used this same sequences setup for many customers before, but after September, this issue began to appear.I configured it to send a message once every two days, but it didnt sendHowever, I can still send broadcasts without any problem.

Hi, Whenever I try to make a new comment to DM automation for Instagram on my free ManyChat plan, I keep getting this error message: You've reached your automation limit. I have only used 2 different keyword triggers, have 7 live automations, and I’ve engaged 95 contacts. I have no clue why my free plan is no longer working. Any ideas?Thanks!

Hello,I have a couple of questions.How do I see a visual version of my IG DM automation after the user comments a particular keyword.  I can’t figure that out.Also, on my IG automation has an option for me to re-message the user if they haven’t clicked the first link.  How do I implement that same option on the Facebook DM automation?Thank you so much in advance for you help.

Permissão negada. Entre em contato com o suporte para ativar este recurso. Como posso resolver esse erro?

Getting a notice to up grade to ManyChat AI when I am trying to update a workflow - attached is the notice - I am a Pro level user now. 

Hi everyone,I’m having a persistent issue with my Instagram Business account (@timo.kiwi) connected to ManyChat. The IG account is correctly linked to my Facebook Page in Business Manager. I have full admin rights and all permissions are enabled. ManyChat shows the Instagram channel as connected. I have already refreshed permissions multiple times, reconnected the account, and even removed/re-added ManyChat in Facebook Business Integrations. Problem:Incoming Instagram DMs are visible in the Instagram app, but they do not appear in ManyChat.No conversations are syncing, and no automations or keyword triggers are firing.Even after deleting all contacts and tags in ManyChat, new DMs are still not passed through the API.Interestingly: With some new accounts, I was able to see a timer and could reply via ManyChat. With other accounts (e.g. my wife’s), I only see the conversation in the Instagram app, not in ManyChat – and I cannot reply through ManyChat. It looks like messages are n

Hi. I have set up a basic comment automation to send messages. But when I tried to run it and leave a comment – ​​nothing happened. I have made full access for Manychat but it is not working. Writes 0 runs. Maybe you can help me 

Hello! I set up a conversation starter but i don’t see it in direct messages from another account. menu also don’t work. I don’t see any of those

Hi, I’m sorry I’m sure this is an easy question that has already been answered but I can’t find it… I’m coming to the end of my free Pro trial and I’d like to downgrade to the free plan for the time being. How can I do that? Or is there not a free plan, just a free trial? Thank you!

I just registered for the early bird ticket that's supposed to be $29, but received a receipt showing I was charged $49. And it's impossible to reach anyone from Manychat to help. Please help, Manychat - I literally followed the link in your "24 hours left" email two hours after you sent it.

Hi Everyone!  This is from The Ultimate Breakdown of Jenna Kutcher’s $2 Million Chat Funnel System. How do you add options for people to answer multiple answers from 4 given choices.  Thanks!! 

Não estou conseguindo conectar meu numero ao meta pelo manychat, já foi verificado pelo suporte do meta e está tudo correto, mas como mostra a imagem não conecta