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General Q&A

Any questions you have about using Manychat.

  • 3,653 Topics
  • 7,630 Replies
3654 Topics
samar
samarChannel Explorer
asked in General Q&A
Follow-Up Reminder for Unresponsive Users via Instagram Automation

Can we send a follow-up message after two days if a user doesn’t book a meeting or reply using Instagram Automation?

413
raymondtan91
RachelWouldLikeThisToWork
RachelWouldLikeThisToWorkUp-and-Comer
posted in General Q&A
Urgent IG Automation Issue — Has Anyone Faced This?

Hi ManyChat Community — I could really use some help. Hey everyone! I know the ManyChat team has said they’ll be slower May 24–June 2, but I wanted to reach out here because I’m facing a pretty urgent issue and hoping maybe someone in the community can help or has experienced something similar. 💛 Here’s what’s happening:✅ I’ve been using ManyChat successfully for Instagram automations (DM triggers, comment triggers, email collection) — everything was working beautifully until about 12 PM Eastern on May 23. ✅ Around that time, someone on my team set up a separate Facebook Developer app for something completely unrelated (it wasn’t meant to touch ManyChat at all). ✅ After that, my Instagram automations just… stopped. No replies to comments, no replies to DMs, no flows firing — though Messenger is still working. Here’s what I’ve already tried (deep breath 😅): Disabled/re-enabled the Instagram and Facebook channels inside ManyChat Fully removed ManyChat from Facebook Business Integration

14028
Daph da Onion
Wojtek
Wojtek
asked in General Q&A
How to past many keywords?

Hi! I have around 40-50 keywords that i want to use as a trigger. How can i past them all? Is there any option to do it all together? Or i really have to do it one by one?

91
rogerioaraujo
It's Aliyan
It's AliyanUp-and-Comer
asked in General Q&A
Auomatic replies to comments not working? even with different accounts

I’ve added different accounts and tried comementing but nothing happens?

303
rogerioaraujo
samar
samarChannel Explorer
asked in General Q&A
Storing Tags in Custom Fields?

I'm trying to figure out the best way to manage tags within Manychat. Specifically, I want to store multiple tags inside a custom fields. Has anyone successfully done this? If so, could you share your methods or any workarounds you've found? I'm looking for tips on how to structure the data, add/remove individual tags from the custom field, and potentially use that data for segmentation or conditional flows. Any advice or examples would be greatly appreciated! Thanks in advance!

40
samar
N
novmichUp-and-Comer
asked in General Q&A
Manually respond to Facebook and Instagram comments

I made Facebook and Instagram automations to trigger on a new comment on any post. I want to reply to them manually therefore my Next step in automation is just Mark conversation as Open. These conversations appear in Live Chat but I cannot respond and get “User hasn’t responded to your Comment Automation yet, so you can’t message them in Live Chat.” error message. How do I enable responding to the comment via a comment manually? I do not want to automate these comment replies just yet and I don’t want to message them, just a plain manual comment reply. I also want to make sure I have just one place with “tasks” so I can reply to both messages and comments from one place (Live Chat) and it responds to the corresponding channel (Facebook / Instagram messages / comments).

204
rodrigo_silvano
hogkai
hogkaiUp-and-Comer
asked in General Q&A
Unable to edit automations even if ads have been turned off.

I read this guidance in ManyChat documents. I wanted to edit my automation flow so I did already turned all my ads off but still hitting this notification.It happened not like the way Manychat claiming. What should I do? I do not want to remove my flow from my ads and publish them again, it is time-wasted.

120
hogkai
Bazthean
BaztheanUp-and-Comer
asked in General Q&A
Instagram automation will not see latest post

I am using the free version. The automation itself works. However, it is not showing up the latest posts. The latest post that it shows was 5 months ago. I tried to refresh the permission from Settings but still not working. Please help. Thanks.

80
Bazthean
bumblebee
bumblebeeUp-and-Comer
asked in General Q&A
Automation Not Sending

Hi everyone, I'm having an issue where my automation message doesn’t send when the flow is live. I tested it (in live mode) using myself as the contact, and it worked—but when triggered for actual users, nothing gets delivered. Any idea what could be causing this? screenshot with the details:

434
bumblebee
laurbrittduh
laurbrittduh
asked in General Q&A
Posts don't appear on ManyChat

Hey guys, I’m using the free version of manychat as all I care to do is send users specific links after commenting a specific keyword on specific posts. Strangely, only my first 9 instagram posts appear to choose from and none of my recent posts. Any ideas why? Thanks!

1792
Bazthean
Calvin C.
Calvin C.
asked in General Q&A
does not show any of the latest instagram post

My manychat automation does not show any of my latest instagram post, anyone experiencing the same issue?

281
Bazthean
AaronCAttell
AaronCAttellUp-and-Comer
asked in General Q&A
How do I send a follow up message after "Comment to DM"?

I have set up an automation where people wil comment on a post to get a DM, how do I then send a follow up message to these people 5-7 days later to see how they found my resource?

142
AaronCAttell
yedarm park
yedarm parkUp-and-Comer
asked in General Q&A
Unable to log in to maychat due to Facebook deactivation

My Facebook account has been disabled for unknown reasons. I logged in on Facebook and was using it in conjunction with my Instagram. I can't log in to maychat due to deactivation of my Facebook account. I'd like to change the link to another Facebook account, but when I asked the companychat customer center, I'm only getting answers from robots. How can I solve this problem? Every month, you can't use manychat $15 is being paid.

6377
fer pieretti nutri
Dina adam
Dina adam
asked in General Q&A
login issue

Hello there, i have a very frustrating issue,,i signed into manychat before for my Instagram business account through my email and also the facebook through the same account, but suddenly my favebook page got banned permanently so now i cant login my manychat dashboard/account please help cause all my automation for the IG business accounts are on manychat account and i already paid for the paid plan please help urgently

591
Susi
Mcaldarini
McaldariniChat Surfer
asked in General Q&A
If user types stop in Manychat/Whatsapp Chatbot

1)is he deleted from Manychat account too? 2)is there a way to customize the last message? --> You were successfully unsubscribed from Flirtastic. Type "start" to subscribe back anytime. With a different copy? Thanks in advance! M

225
rogerioaraujo
ilkerkolukisa
ilkerkolukisaUp-and-Comer
asked in General Q&A
automation not working

Hello, I am setting up an automation to send a single link to those who comment on a real post on my instagram account with a keyword. I installed it by going through the popular topics and I also tried different experiments using the add trigger menu. I don't encounter any errors during installation. The automation is running. However, when I tested it, automation on instagram does not work. What could I be doing wrong? I am now in a 14-day trial. I thought I would buy it if it works. Do I necessarily need to buy pro? I connect to instagram via Meta. When I look at the instagram settings in Manychat, there is no error in the connection. When installing the trigger, there are two options at the top, preview screen and try it on instagram. When I say try on Instagram, it gives me a code. When I try by typing this code with DM, the trigger does not work. Translated with DeepL.com (free version)

172
ilkerkolukisa
SSTrey
SSTreyUp-and-Comer
asked in General Q&A
Why use Cody and not just ManyChat AI?

Ive seen some Youtubers use Cody. Whats wrong with the build in Manychat AI instead?

192
SSTrey
clobare
clobareUp-and-Comer
posted in General Q&A
Issues with Manychat - automations stopped

Is anyone else having problems with manychat today? For some reason our comment reply automations aren’t working today. I tried reconnecting the accounts/connection and still nothing.

21136
Rosinka
Rimsha Arshad
Rimsha Arshad
posted in General Q&A
Troubleshooting + Questions Regarding Agency Program and Missing Features

Hi Manychat Community, My name is Rimsha, and I’ve been actively working with ManyChat since 2021. I currently manage over 30+ clients on Pro accounts and am a Top-Rated freelancer on platforms like Upwork, specializing exclusively in ManyChat. With a 100% job success score, over 50 completed ManyChat projects, and countless satisfied clients, I regularly recommend and onboard new customers to ManyChat as part of my services. I do have a few concerns regarding the Agency Program and some other ManyChat features that I’d like to clarify. Given my long-term contribution and loyalty to the platform, I was surprised to find that: I do not have access to the Agency Program in my profile settings The Live Support feature is also missing from my account Could you please help me understand: Why these features are not currently available on my profile, and what caused this issue? When I can expect access to both the Agency Program and Live Support features? Additionally, I have a question regar

251
Raquel C
Manychat Team Member
lookatthisgraf
lookatthisgraf
asked in General Q&A
Accidentally gave wrong keyword for auto-dm link, over 200 commenters didn't receive DM; is it possible to fix this?

I made a post for my company telling people about a live debate coming up on Sunday. I told people to comment “DEBATE” to get a link in their DMs to the livestream. But then while setting up the automation I brainfarted and made the keyword “WATCH” instead. I fixed the keyword when I noticed the mistake several hours later, but over 200 people commented the incorrect keyword before I noticed. None of them got a DM. Is there any way I can get the link to all those people’s DMs without manually going through all 200+ of them and sending the same DM over and over?

121
Gustavo Boregio
Gambull
Gambull
asked in General Q&A
Manychat Ad message

Hello. so im using free version of manychat and whenever i start chatbot it also starts sending a single massage with advertising manychat (like this:Automation powered by Manychat 🐙)if i subscribe to premium version of it will i still get that ad message from chatbots?

31
Gustavo Boregio
Paola Quezada
Paola Quezada
asked in General Q&A
Tag Failed migration CUF to SUF

HELP!!! Has anyone had this problem? On May 15th, this tag Failed migration CUF to SUF 15/05/2025 12:08 was automatically added by the system to some chats, but I don’t know what it means. Since that date, I’ve been facing some issues: according to the filters in ManyChat, I’ve been receiving the usual number of chats (around 800), but the agents are receiving far fewer (only 20–30 per day). I’ve checked the Unassigned and Closed folders for the missing chats, but they’re not there. Where else could those chats be?

141
Gustavo Boregio
FaisalRathor
FaisalRathorUp-and-Comer
asked in General Q&A
Running Javascript within Manychat

Dear ManyChat Support Team, I hope you're doing well. I would like to ask if ManyChat currently offers a built-in option to add an action that allows us to run JavaScript code directly within a flow. If not, is the recommended approach to use an HTTP request to call an external service in order to perform custom logic or data manipulation? I’m currently on the Pro plan and looking for the most efficient way to handle dynamic content and logic inside ManyChat. Looking forward to your guidance. Best regards,Faisal Rathor

61
Gustavo Boregio
bynateswann
bynateswann
asked in General Q&A
Unable to use DM-links Automation on Free Plan

Hello! Manychat seems to be prompting me to upgrade to a Pro Plan (I’m currently on the free plan) in order to use DM-Link automation. I have 4 DM link automations set up right now for 4 of my posts, however, to add a 5th, it’s asking me to upgrade to Pro. I was under the impression this was available on the free plan (correct me if I’m wrong). And as far as I’m aware, I haven’t reached the contacts threshold or enabled in any other pro features to trigger it. It’s all a bit confusing, so I’d love if anyone can give some insight into what it could be. Thank you!

71
rodrigo_silvano
Fatimaa
FatimaaUp-and-Comer
posted in General Q&A
Functional Support team

Please make sure that you have a functional support team because my automations are not working for over 24 hours now and there is no help from your part no matter how many messages I send

130
Fatimaa
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