General Q&A

Hi. I have set up manychat dm-atomation for couple of my IG reels, but neither of them actually works. I have no clue why the trigger word is not working? there is nothing happening although the automations are ‘LIVE’. Many thanks for your help!

Hi Manychat Community / Support Team, I am reaching out for help with a recurring billing issue on my account. My Pro trial has just ended, and I am trying to subscribe to the Monthly Pro plan!Every time I select the "Monthly" option and proceed to checkout, the system automatically switches it back to the "Annual" model. I have tried this over 10 times, but the payment attempt always shows the full annual amount, which I have to decline each time.Has anyone else experienced this "forced annual" bug? I simply want to proceed with the standard monthly billing.I have already tried:Selecting the monthly toggle multiple times. Clearing my browser cookies and trying a different device. Double-checking that I haven't accidentally enabled any annual-only add-ons.If a member of the Manychat Support Team could look into why my account is stuck on this annual loop, I would greatly appreciate it. I want to keep using the Pro features but only on a month-to-month basis.Thank you,Arsia

Hi everyone,I'm hoping someone can help — I'm stuck on a very common issue but can't find a way around it.I just set up a new ManyChat account and trying to connect the Instagram account. Facebook is already connected and working fine, but when I go through the Instagram connection steps, I keep landing on this screen:"Your account is already connected to .... Switch Instagram to continue with another account or request access from the owner."I've already hit Request Sent, but we have no idea which ManyChat account the Instagram is tied to — it was likely set up by someone previously who is no longer with the brand. The actual Instagram account owner (Karena Thek) has confirmed she doesn't have access to that old account either.I've tried:✓ Refreshing permissions✓ Removing ManyChat from Facebook Business Integrations and reconnecting✓ Toggling "Allow access to messages" on in Instagram settings✓ Using desktop (not mobile)Has anyone managed to get this resolved without access to the old

Quiero pagar mi suscripcion mensual hace dias , no me toma ninguna tarjeta y automaticamente me llega esto al correo quiere cobrarme anualmente si o si y soporte nunca me responde hace dos semanas quiero solucionar esto  muy mala atencion la verdad  

Algo salió mal con tu tarjeta. Por favor, consulta tu historial de pagos bancarios o vuelve a intentarlo con otra tarjeta. TENGO ESTE PROBLEMA Y MANYCHAT NO BRINDA UN BUE N SOPORTE PARA AYUDAR A RESOLVER LOS PROBLEMAS MANDÉ  CORREOS Y NO RESPONDEN NADA

Hello, Hope you are well. I’m new to automation. I’m using chat GPT to respond to customers questions. How do i create a Manychat goal output, to save the the response of their reply in a certain category? I’ve tried to look for the answer in the you tube videos. But couldn’t find it. Kindly help,Thankyou,Nomana Malik

Hi guys,I set up my DM to new followers but its not firing.Any ideas what I might have done wrong? Its definitely live and looks like its setup correctly.

Since social logins save tokens + email for login, when you change in my case a workspace account, but keep the same email. your system simply fail to understand that I have the same email but different token. And for support, I can’t have it because I don’t have a login, Most other companies solve this by allowing a password reset, that resets tokens too. Guess what Manychat doesn’t have? A password reset either. So I had to create a new account, just to try and unblock my old account, well done yall

I have a trial reel which got over 40K views… and over 400 comments mentioning my keyword. But the related automation didn’t trigger (probably an issue with permissions through refreshing permission does not work, I get an error message). Now do I have to go through all the comments and DM all these people the link they should have received automatically? Thanks.

Hallo zusammen,ich richte gerade meinen ersten Instagram-Automatisierungs-Flow in ManyChat ein. Ich möchte nach einem Kommentar automatisch ein PDF senden und anschließend auf einen Workshop weiterleiten.Hat jemand Tipps, wie ich den Flow am besten aufbaue oder typische Fehler vermeide?Vielen Dank!

Hi there! The "Say Hi to New Followers" automation isn't firing. I don't know how to fix this. I just checked the permissions again, and everything seems to be set up correctly.

I’ve got a TikTok business account, but trying to authenticate my TikTok account via manychat won’t work.I’ve tried in two browsers (chrome and safari). I’ve tried signing into my TikTok using different methods (QR code, password, phone number). I’ve also tried logging out and logging back in. All give the same error when trying to authenticate. Telling me to switch to a business account when it is a business account. It used to be a creator account then TikTok removed creator accounts and now only offer personal and business. I think that changed caused ManyChat’s integration to break. After clicking Continue in the authentication popup, it always shows the business account popup as in the screenshots below. I click done, then nothing happens. I’ve checked multiple times and can confirm my account is 100% a business account.What is the solution here? My feeling is that ManyChat development team needs to fix the TikTok integration.For additional context, I am based in South Africa and

Dear community,I have a basic flow for Instagram DM automation, where users gets a DM when the user follows my account.From the beginning it was working well, however, over time more and more users who already follow me can’t get through this condition anymore. It just cycles them back. It started with one user per week complaining, now it’s multiple users per day, which is very odd.I have already tried refreshing the manychat permissions.Any help would be appreciated.

I cant access the website it just keeps loading, tried a different internet and still wont work? anyone else facing this problem?

Hi everyone, I’m running into an issue with my ManyChat bot where the onboarding flow isn’t triggering when someone first messages my page.Here’s what’s happening: The onboarding flow is set up correctly, but it’s not being triggered when a new user sends a message to my Facebook page. I’ve tested this on different devices and with multiple accounts, but the onboarding flow simply does not activate. Instead, I’m getting a generic message or some unexpected reply that shouldn’t be showing up. What I’ve already tried: Checked the trigger keywords to ensure they are correctly set up. Reviewed the flow settings to confirm that the onboarding flow is the first message after the user interacts. Ensured ManyChat is set as the primary receiver in the Facebook app. Refreshed Facebook permissions and reconnected the Facebook page to ManyChat. Has anyone else encountered this issue where the onboarding flow fails to trigger? Any suggestions or ideas on how I can fix this would be greatl

First my 2 factor text message is not coming in and then when I use backup code gives me an error:   

não estamos conseguindo conectar a conta do instagram 

Hi,I have created my first automation using flows and now I am just duplicating it. However, everytime I edit the new duplicate and make it live, a popup “Your first automation is live!” shows with celebrations. It was fun the first time, the 45th time it is already too much.Any idea? It seems it’s somehow keeping the tag of the first automation even for duplicates.Thank you in advance.

Bonjour,Je vouslais juste savoir en quoi consisté manychat, actuellement j’ai l’essai gratuit mais je ne souhaite pas poursuivre.Je n’arrive pas à résilier, comment puis-je faire.Je vous remercie par avance.Bien cordialement

So I’m trying to connect my Tik Tok account to ManyChat but its saying I have to turn my account into a business account first? Is this the only way? Thank you!

Unsubscribing contacts from account no longer take effect ? Under new pricing and tier. Even deleting them no longer deducts. I have getting messageYour new contacts aren’t getting automations. You’ve hit your plan limit.I deleted unsubbed all of my contacts still my automation is not working.  

I’m trying to connect my business page. I have confirmed all permissions via my personal facebook page. My business portfolio comes up as an option in the drop down menu but I can’t select it. It’s greyed out. I’ve gone through the troubleshooting process on Manychat but I can’t seem to get any further than this.  

Hi, my problem is that for some reason ManyChat has been replying to comments in Spanish, and I don’t know why. I also don’t understand why it’s replying at all, because it isn’t attached to any flow. Could you help me fix this? Thank you! 

Hi everyone,Posting in case anyone has a fresh angle. I'm hitting the exact error described in @ceglia_carlo's workaround thread — "You can't log in with this Instagram account. Try using a Facebook account that you know is connected to this Instagram account."Setup:- IG is linked to the FB Page at Meta Business Suite level, not just Accounts Center- Tried logging in from my own admin account AND from a second Page admin (different person, different device, different network) — identical error from both- IG → FB URL rewrite workaround didn't work for us- Chrome standard, Chrome incognito, mobile Safari — same wallPosting here first in case:1. Anyone has another angle I haven't seen in the existing threads.2. A moderator can flag this for escalation to ManyChat support for the manual migration from the deprecated Instagram OAuth API to the Unified Instagram Onboarding Flow.Ready to upgrade to Pro the moment this resolves — use case is the Say Hi to New Followers automation.Tagging @cegl

Hello, manychat is not working when I connect instagram via meta, many chat only works when I connect it via instagram, when I connect via meta no automations work and no messages enter