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General Q&A

Any questions you have about using Manychat.

  • 3,989 Topics
  • 8,479 Replies
3991 Topics
MENYA
MENYA
asked in General Q&A
What happens to all the templates, automations, and shortcuts if I delete a WhatsApp number and enter another?

I need to delete my current WhatsApp number that is connected to Minchat and then connect (in a way that allows the number to be both in Minchat and with me) a new number, my question is what will happen with all the automations I have already built, the WhatsApp template for which I have already received approval, and the broadcasts I have built?Will they be deleted completely?Will they remain but I will not be able to use them, or will I be able to activate them all once I have a new number?I would love to hear from anyone who knows..

161
Gustavo Boregio
C
cloghouseUp-and-Comer
asked in General Q&A
People are not clicking on the 'Get Started' button - what to do?

Hi ​@rodrigo_silvano - I am finding that people are not clicking on the “Get Started” button and I don’t want to add another button to create the tagging so that I can create the delay and follow-up. Is there any other way around that? 

12
C
Homesite
HomesiteChat Surfer
asked in General Q&A
getting error message, Whatsapp not delivering template

not sending from automation. How do I fix?  

131
rogerioaraujo
Shawnkow
Shawnkow
asked in General Q&A
Setting up conditional automation

Hello, i am trying to set up a auto-dm reply once someone comments on a post and it sends different DMs based on whether someone comments 🥵 or 🥶 but it’s not feasible on the quick automation. I have to setup a new sequence but i can’t find the way to set up conditions, need help!

111
rogerioaraujo
Yuval
YuvalUp-and-Comer
asked in General Q&A
instable Last interaction in WhatsApp

I'm currently using WhatsApp automation and relying on the "last interaction" timestamp to trigger reminder messages. However, I've noticed inconsistent behavior with this parameter — sometimes it successfully triggers the reminder, and other times it doesn't, even when the conditions seem to be met.I'm looking for a more reliable method to trigger reminder messages to customers on WhatsApp, based on the time since their last interaction/message.Specifically, I want to: Detect if a customer hasn't responded within a specific time window (e.g., 12 or 23 hours). Automatically send a friendly follow-up/reminder message if no response was received. Ensure it works consistently, regardless of whether the customer's last message was text, media, or quick reply. Is there a best practice or alternative approach to reliably track last user activity in WhatsApp and trigger reminders accordingly (e.g., via session events, message logs, or contact activity flags)?

101
rogerioaraujo
carlos paredes
carlos paredesUp-and-Comer
posted in General Q&A
NO PUEDO PAGAR Y NO TENGO SOPORTE

Algo salió mal con tu tarjeta. Por favor, consulta tu historial de pagos bancarios o vuelve a intentarlo con otra tarjeta. TENGO ESTE PROBLEMA Y MANYCHAT NO BRINDA UN BUE N SOPORTE PARA AYUDAR A RESOLVER LOS PROBLEMAS MANDÉ  CORREOS Y NO RESPONDEN NADA

358
rodrigo_silvano
Yuval
YuvalUp-and-Comer
asked in General Q&A
Bulk Agents assignment

How can I change the assigned agent and the agent who receives notifications across different automations at once, instead of going manually into each automation and changing it? In our team, we have a different agent in charge of monitoring WhatsApp messages each day, and I currently have to update all the automations manually. Is there a way to change it for all automations at once?

283
Yuval
Homesite
HomesiteChat Surfer
asked in General Q&A
albato to Whatsapp sending Template

What's the easiest way to automatically send a Whatapp template from a Albato lead to ManyChat?

81
Fabio Gaulke
doron
doronUp-and-Comer
posted in General Q&A
troubleshooting

hi When a brand‑new WhatsApp contact triggers our automation by sending a massage throught a url , the system sends the intended first message and immediately follows it with an unsolicited message that contains only the character “0”. This extra “0” is not configured anywhere in our flow and does not appear for contacts who have already chatted with us before.

173
Fabio Gaulke
coachtijanadaly
coachtijanadalyUp-and-Comer
posted in General Q&A
automation not working

I have this automation set up from a while ago. Keyword is fine, didn’t change it. Refreshed permissions. All of a sudden prospects have not been getting this. how can I fix this?As you can see it’s a simple flow https://www.instagram.com/p/DLuX_V3g1JQ/?igsh=MXQyMnF0enZyOWg0eQ== 

161
Fabio Gaulke
tndc
tndcUp-and-Comer
asked in General Q&A
Automation Issue - 2nd button opening threads??

Hi all - I created an automation that is having an issue. The second button sent [after someone clicks the ‘Send me the link’ button] opens Threads and prompts to download Threads instead of the link I plugged in to a landing page. Is this happening anyone else? How do I fix this??

362
tndc
mejia8906
mejia8906Up-and-Comer
asked in General Q&A
Issue updating an IG automation

Hi community, im triying to update my current automation (Instagram) with some edits and when I press update, and error message appears with “stop linked ad in your ads manager before taking this action”. I have tried countless times, stopping all campaigns in the ads manager but its still not working. Need help! 

4519
swampsmoke
trunghieulc89
trunghieulc89
posted in General Q&A
update pro

tại sao tài khoản của tôi lại bị hạ xuống bản free trong khi vừa thanh toán hôm 3/7/2025?trên thông tin hóa đơn tháng 6 báo là 11 hết hạn pro, nhưng trừ tiền từ hôm 2/6. sang đến tháng 7, tự động trừ tiền từ hôm 3-7, nhưng đến hôm nay vẫn chưa thấy thông tin hóa đơn trên tài khoản, và tài khoản bị hạ xuống bản free. mong ad xem lại giúp mình ạ

101
rodrigo_silvano
Muntadher
Muntadher
asked in General Q&A
New chat Automation

How can i make the flow show in (Request messages ) only . not for all accounts even old one.

111
rodrigo_silvano
Sietetravel
SietetravelChat Surfer
asked in General Q&A
Problema con la app mobil

 

121
Sietetravel
Alanpin19
Alanpin19Up-and-Comer
asked in General Q&A
Help: Instagram Automation Issue & Support Contact

Aquí tienes una redacción concisa y clara para la comunidad de ManyChat en inglés:Hello ManyChat Community,I'm experiencing an issue where my automations are not triggering on one of my ManyChat Instagram profiles, despite having already updated the Instagram permissions.Has anyone encountered this problem or found a solution? Also, could someone kindly guide me on how to effectively contact ManyChat's technical support team? I'm having trouble locating a direct contact option.Any help would be greatly appreciated!Thank you in advance,

315
Alanpin19
D
Destination InspirationUp-and-Comer
asked in General Q&A
Auto-DM from Comment is Not working

I have two separate PRO accounts on Manychat. One account is working fine, but the other is not registering any of the comment to DM automations-- whether they’re my older ones that use to work or new automations I’ve just created.I’ve refreshed my account connection and received confirmation from Manychat that it has been connected properly, but the automations still don’t work. It’s unfortunate because I use this for business and I’m receiving hundreds of comments, but none of them are receiving the link. The contact list is still under the 2,000 mark too. Can anyone help me?? Thank you!

131
rogerioaraujo
yayaz
yayazUp-and-Comer
asked in General Q&A
Same message to all post-reels comments but, 2nd message will be different

I want to throw 1 single mesat to the comment message from the post and reels (information is given by dm). When it comes to dm, I want to give different answers according to which post-reels the customer has commentedFor example1. comment came to reels. The common message should be sent from dm (information is given by dm). Dm message is the product price in the relevant post - 450 dollars2. comment came to reels. The common message should be thrown from dm (information has been given with dm). Dm message if interested in the product price in the post - 650 dollars Can I create automation in this way? 

304
Aafia Umair
Lázaro
LázaroUp-and-Comer
asked in General Q&A
Modo coexistência do WhastApp sem comunicação

Apesar de estar com todos os status de conexão ok, tanto na gerenciador de whatsapp da meta quando no ManyChat, não recebo mensagens no batepapo ao vivo. E ontem programei alguns disparos e não foi nenhum. Parece ter sido enviado mostra que foi, mas não houve cobrança e nem disparos. Alguém já passou por isso? 

262
Lázaro
adrianaamortegui99
adrianaamortegui99
asked in General Q&A
PLEASE HELP - AI Step does not save system fields or custom fields.

We have an AI Step configuration that requests data to schedule an appointment. This data is then sent to Zapier. It was working fine until around July 6, 2025. After that, it no longer saves the data provided by the user—only one field at the end of the conversation is saved, and it's saved incorrectly. We haven't made any changes to the flow in months, so we know we didn’t cause the issue. Why was it working without problems and now it’s not? What changed? Can someone please help us? The user provides their phone number, but it doesn’t get registered, nor does the email.AI Step GoalStep configuration — it always worked until around July 6, 2025.Step configuration — it always worked until around July 6, 2025.When the data is sent to Zapier and then to Excel, the fields used to come through complete. Now they don’t. See image:Email, Phone, and Topic no longer arrive—only Name.

50
adrianaamortegui99
SeizeTheDayWithDrDay
SeizeTheDayWithDrDayUp-and-Comer
asked in General Q&A
Limiting The Response Rate

I got restricted by Instagram for 6 days because I went viral and too many ManyChat responses were deployed in a short time. Is there a way to limit the response rate to stay in the parameters? I appreciate your help! 

111
Gustavo Boregio
Rolololo
Rolololo
asked in General Q&A
Syncing contact information with active campaign

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Is there a way to do this without having to rely on a third pary like Zapier?Thank you. 

1192
coachtijanadaly
coachtijanadaly
coachtijanadalyUp-and-Comer
asked in General Q&A
Automation not working after refresh

Hi there, I have tried refreshing permissions and this automation is still not working. The last 3 people who commented the keyword didnt get an automated response. The automation is on and pointing to the right post. Any advice? https://www.instagram.com/reel/DKfEhWsAjBL/

443
coachtijanadaly
Honcruse
Honcruse
asked in General Q&A
New automations don't work (Auto-DM links from comments)

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

663
merysilvamoyano
linzarella00
linzarella00
asked in General Q&A
How to add a step to a live automation?

I have an automation that’s live. The automation collects people’s email addresses. I want to add a step to the automation where the email addresses get passed on to my klaviyo account (I’ve already successfully set up the klaviyo-manychat integration). But I don’t see anywhere to add a step. Can this only be done before an automation is live? Everything I read says you should be able to add a step to a live integration, so I don’t understand why Manychat is not displaying the option for me to add a step. 

111
Aafia Umair
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