General Q&A

I want to be able to see monthly and historical data on my automations performance, so I know what to optimize. I can see the total automations sent over the lifetime of the automation, i.e, 1000 sends, overall CTR 80%. It’s been live for 2 months and I’ve changed my captions, I want to see was there an uptick in CTR then? I also want to improve my CTR  and test optimizations - but it seems the only way to see this would be to duplicate and make a new automations to see clean data vs. seeing a graph of performance over time. 

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

I just sign up to Manychat via Google, and tried to connect to the Instagram account. I follow the instructions until I am stuck in the page where I pressed “send request” and not sure about the next step.In the Instagram, it shows that it is connected to Manychat, but in Manychat dashboard it said it is not connected to any channels. I checked this issue is due to the Instagram is already connected to another Manychat account, but I have no idea what it connected to because I just opened the account today.Thank you and I appreciate any sort of help! Have a nice day.

Hi everyone,I’m facing a serious and inconsistent issue with my Facebook Messenger automation and I need help.My page is 4 years old and connected to ManyChat.Here are the problems:• On PC, the “Get Started” button works correctly.• On Android, when some users click the “Start” button, nothing happens.• Some users say the bot does not respond at all.• Some users are receiving an OLD Facebook Instant Reply message that I disabled a long time ago.• Even though Instant Reply is OFF everywhere, some users still see the old message.• Users who previously engaged and return after 24 hours do not receive any message.What I already did:• Reconnected Facebook permissions multiple times• Enabled “Take control of conversations”• Set ManyChat as Primary Receiver in Handover Protocol• Disabled all Meta Business Suite automations• Removed Facebook Instant Reply• Refreshed permissions• Repub

Quería saber si alguien más está teniendo problemas con las automatizaciones de Instagram.En mi caso, las automatizaciones que se activan cuando alguien escribe directamente al inbox (dentro de las 24 horas) funcionan perfectamente. El problema lo estoy teniendo específicamente con:Los DM automáticos cuando alguien comenta un Reel.Las automatizaciones cuando alguien responde/comenta una historia.En los Reels, a veces se envía el primer mensaje, pero si el flujo tiene botones o más pasos, no continúa, muere despues del primer mensaje.Y en las historias, la automatización funciona muy rara vez, es bastante irregular.Ya intenté refrescar permisos, reconectar la cuenta y revisar configuraciones, pero sigue pasando.¿A alguien más le está ocurriendo algo similar? ¿Han encontrado alguna solución? Cabe recalcar que llevo días con el problema.¡Gracias de antemano! 🙌

Hello, I’m trying to sign up to use manychat with my new business (creator) Instagram account. The problem is, every time I try to open IG through the manychat website, following the sign up flow, nothing happens. I just get relocated to the main Instagram feed and that’s it. OR if I try to logout and log back into my business account from the sign up flow, Instagram continuously flags my account for trying to sign in and locks me out, making me reset my password to recover the account. I’ve tried on desktop and phone and have the same problem on both. So I basically cannot login to Instagram at all without getting flagged and sent to recover and reset password. It is a continual loop. I have not found the solution anywhere and the help center is not helpful. I’m completely lost and am no tech wiz whatsoever. Can anyone help me with this? I’m desperate for a solution at this point. Thank you! 

Im trying to run a Scenario Test from Make.com.  I’m trying everything but still getting this error.ENDPOINT YOU ARE CALLING DOES NOT EXIST ANYMORE.404 path not found. Seems to be HTML issue.Looks like my request is not reaching the Manychat API.Ive regenerated the Manychat API to no avail.Does anyone know why?RgdsTrey

Please help fix this. Keep having this error "Your button must contain text." when using the Date data collection block.Seem like a bug with the Date reply type specifically. Since it works fine with other reply types but consistently fails with Date,  all button text fields are properly filled, this points to a channel-specific issue.

Hi everyone,I’m experiencing a recurring issue with Instagram Comment-to-DM automation in ManyChat.When someone comments under my post, I see the system message in Instagram that says:“You messaged {user_name} about a comment they made on your post. See Post.”However: No actual DM is sent. The user does not receive any message. The flow does not appear to trigger. There is no visible error inside ManyChat. This happens frequently, not randomly once in a while. Important details: IG account is Professional and properly connected. Permissions have been refreshed multiple times. Page is connected via Meta Business Manager. Automation is published and turned ON. The post is selected correctly inside the trigger.

Hi everyone 👋I’m running a WhatsApp automation with ManyChat + n8n. Everything works fine when the client sends a message — it goes to n8n, automation replies, no problem.👉 But here’s the issue:When I, as the human agent, reply manually to the client in the chat from my Phone Whatsapp, ManyChat still sends the client’s last message again through the webhook to n8n. This makes the automation think the client just sent that message again. Result → Automation replies to the old message → creating a loop and confusion. What I’ve noticed: The webhook payload shows the timestamp of the client’s last message (not my agent reply). So ManyChat is basically re-sending the last subscriber input whenever I send something. Question:👉 How can I prevent ManyChat from re-triggering the webho

My Instagram account is already connected to a ManyChat workspace that I no longer have access to. I am the owner of the Instagram account and the paid ManyChat subscription. The system shows ‘Request Sent’ but there is no request to approve. Please help me locate the workspace that owns my Instagram channel and restore my access or merge the workspaces. It says “my name/account is already connected to my name/acct.Switch Instagram to continue with another account or request access from the owner of Holly Ambrozi.” It’s a loop I can’t get out of and I have not found a way for Manychat to provide any type of assistance other that creating a post on this forum.

Hi Manychat team,My IG comment automation stop working. I tried reconnecting and refreshing and I am losing followers at this point. Could you assist me in getting the comment automation back up ASAP? This is causing horrible stress. Thanks. 

Hey team - I’m new to manychat. I only want to use it for automations (sending a new follower a message). I’m not interested in the inbox features. I thought my profile limit would be linked to the number of hits I get on the automation but it seems it’s all messages into IG, even bots. Am I missing something? Is there a way to only pay for profiles when the automation fires? Thanks

When you create a phone number box on instagram automation by default is set to create a +1 code (US) does anyone knows how to change that? or how can i manually change the phone number of contacts

Hey manychat team.I bought Manychat so i can specifically run followers ads and DM people who follow me.I’m currently spending a lot of money on with advertising meta and was wondering if anyone can help. It’s saying it’s in beta for me and not available.Is someone able to give my account access please.Thanks,Carrie P.s. I’ve attached a screenshot below  

Would love some help.  Getting super frustrated.  Ultimately I want to be able to add a video in my DM automation so I searched and found that I should create an automation from scratch. So I tried to do that and set up a trigger for when someone comments on my IG post to send a message but after I typed in the text, there is no dot or “next step” to add another step!  I can’t figure it out. What am I doing wrong?  I also don’t see an option for adding a video anywhere.  I am getting so discouraged.  I have spent way too much time trying to figure this out. 

Hi everyone,I’m facing an issue while trying to save the Greeting Text inside ManyChat (Messenger settings).Whenever I try to save the greeting message (even a simple text like “Hi {{first_name}}”), I get this error:“Can’t register greeting text”I’ve already tried: Using plain text only Removing dynamic fields Refreshing the page Logging out & logging back in But the issue is still happening.Has anyone faced this problem before? 

I feel that the button makes the first message looking like a bot sent message. So I preferably would like to send the very first message to a new follower without the button. However Manychat apparently forces me to set the first message block to “send as private reply” and that means that I can’t add any further blocks after that first text message and I can’t connect them to the first. Is there any way I could ask in a first follow to  DM message “how are you” (needs to be set to private message) and then when the user replies to add a second message “glad to hear”)? Any help would be so appreciated! 

Can someone help me please. I noticed that my automation stopped working since i upgraded to pro. My keywords are not triggering any response so im back to manually responding to comments. I haverefreshed permissions and reconnected as well still no luck

Hi guys, How to get coupon?

Is it necessary to verify your business from meta in order to use whatsapp automation ?I’m working with a remote matketing agency and the verification requires them to submit a utility bill which ofcourse they cannot provide. 

Hola!! Necesito ayuda!Llevo 3 días intentando crear campañas de META ADS con JSON (lo hago de manera habitual) y me ha desaparecido la opción de seleccionar en META de seleccionar aplicación con socio. Me he dado cuenta que se ha desvinculado de Manychat la api de conversiones y no me deja logearme ni con token ni añadiendo la cuenta de META… por lo que no puedo conectar mis campañas con los flujos de Manychat, ¿alguien tiene el mismo problema? ¿cómo puedo solucionarlo?Gracias!

Trying to get the ai to collect this info  ut can't quite figure out how to get it tto specifically do it like the below texttName:Phone number:Email:

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

Hi all,  When I ‘m testing an Automation with a Messenger List in Android, the Messenger List does not show; instead only the text above it shows. When I ‘m testing the same Automation on a desktop (Windows) everything works as expected and both the Messenger List and the text above it show. In the image below, when tested on Android, only the “Welcome to our list” shows when I test the Automation and the Messenger List disappears. Has anyone experienced a similar issue?  Thanks