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General Q&A

Any questions you have about using Manychat.

  • 3,862 Topics
  • 8,107 Replies
3863 Topics
BlueCap
BlueCap
asked in General Q&A
Can I import JSON files?

Hi ManyChat team 👋I'd like to request that you enable the JSON Flow import/export feature on my account.I’m building a chatbot using external JSON files.Thanks a lot!

171
Fabio Gaulke
harbourbreeze
harbourbreezeUp-and-Comer
asked in General Q&A
Gallery Card Help

I want to set up a simple automation with the trigger being “user comments on Instagram reel or post”. Then, I’d like the response to be 2 gallery cards with buttons underneath. I’ve been working on this for hours and can’t figure out how to get that trigger to work in the Flow Builder where the gallery cards are. I’ve searched and searched for the answer and can’t find it. I’m sure it’s something SO SIMPLE, but I can’t figure it out. Help?

408
rodrigo_silvano
tienviet0510
tienviet0510Up-and-Comer
asked in General Q&A
How to Inject Data Into Manychat

Hello everyone, I have a Ladipage popup for a lucky spin. When a customer wins, they will fill in two fields: a voucher code and a phone number. I want that after the customer fills in the phone number and voucher code fields, a message will automatically be sent to the customer's Messenger from Ladipage via ManyChat.

325
tienviet0510
A
ArkadyGUp-and-Comer
asked in General Q&A
How can I get notified when a message fails with "Meta did not deliver message"?

Hey everyone,I’m running into a recurring issue where some messages in my flows don’t get delivered, and the error says:“Meta did not deliver message.”The problem is—this happens silently. There's no built-in alert or tag applied, and I only notice it much later when checking logs or missed leads.I am looking for a trigger or notification (email, internal message, tag, etc.) whenever this error happens so I can take action right away or perhaps make an automation for it.Has anyone found a reliable way to detect these failed messages in real time?Or maybe a workaround, like using conditions, filters, external tools, or even custom API logic?Would love any tips, examples, or even just confirmation if it’s not possible (yet).Thanks in advance 🙏  

30
A
Ming7296
Ming7296Up-and-Comer
asked in General Q&A
Cant hear replied voice message in manychat app

Hi, i facing problem to play and hear replied voice messenge in manychat phone app. Any solutions?

204
Ming7296
EddyAle
EddyAle
asked in General Q&A
Looking for an Old Giveaway Gamification Template from ManyChat 🚀

Hey everyone! 👋About a year ago, the ManyChat team kindly shared a gamified Giveaway template for Instagram with me as a gift. It was super useful and I’d love to use it again for a new campaign I’m launching — but I can’t find it anywhere now 😅Has anyone here saved that template or knows where I might be able to find it again?Any help would be seriously appreciated 🙌Thanks in advance!

61
rodrigo_silvano
Grace Kenneally
Grace Kenneally
asked in General Q&A
Automated follow up

How can I use many chat to leverage follow ups on DM? 

81
rodrigo_silvano
Nippon Trip
Nippon TripUp-and-Comer
asked in General Q&A
Broadcast error sending message

it suppossed to send this message to 1000 contacts of the  but i get a lot of error like this. What can i do to fix it? 

113
rodrigo_silvano
sajithmohan
sajithmohanChannel Explorer
asked in General Q&A
ManyChat + Shopify Integration

Hi community members, Please suggest the best ways to integrate Shopify and ManyChat. Since Messenger and Instagram have 24 hour window; does the flows like abandon cart flows will actually work?What are the possibilities of the Shopify + ManyChat integration?Thanks,Sajith

726
cata_rendon
shnemat
shnematUp-and-Comer
asked in General Q&A
Affiliation program

Good day,I remember ManyChat used to have a affiliation program before where if you make anyone join ManyChat or you are admin of any account you get 30%.  So now I would like to make people join but I cannot find any link, it is showing different links where the client will get discount but I am not getting any commission.Is there any way where I sent link to my client and as he join I start earning commission monthly. Please guide. Thank you for answering. Regards,

51
Fabio Gaulke
csnft
csnftUp-and-Comer
asked in General Q&A
Bulk delete missing from actions drop-down

Has anyone else noticed that the “delete” option in the bulk actions is missing? We like to keep our contact list clean and up until this week, we were able select multiple contacts and bulk delete.  That option is missing now. Thanks in advance for any tips on this!

153
csnft
Yuval
Yuval
asked in General Q&A
Bulk Agents assignment

How can I change the assigned agent and the agent who receives notifications across different automations at once, instead of going manually into each automation and changing it? In our team, we have a different agent in charge of monitoring WhatsApp messages each day, and I currently have to update all the automations manually. Is there a way to change it for all automations at once?

122
cata_rendon
sujanshukla
sujanshukla
posted in General Q&A
Not Connecting Instagram And Facebook

On Manchat.com I selected Instagram channel. Then I connected Facebook and Instagram. Followed Every steps. Provided All the permission. finally I got this embedded popup.after clicking ok. asking me again to connect. I did it may times but this is final thing I’m getting.I tried on Different Browsers, mobile phones and other pc as well. I checked my Instagram profile. and My profile is business profile. I search every corner in YouTube and Google. There is no answers. Please Guide me.

20710
dhowwellness
dhowwellness
dhowwellnessUp-and-Comer
posted in General Q&A
How to connect my Instagram?

I need help to connect my instagram to manychat it says connected but i am stuck please me i want to grow it proffessionaly  

00
dhowwellness
Lizific Action
Lizific ActionUp-and-Comer
posted in General Q&A
Can I automate my Youtube?

Does Manychat eventually plan to integrate with Youtube?

00
Lizific Action
Yuval
Yuval
posted in General Q&A
Question about Manychat

How can I change the assigned agent and the agent who receives notifications across different automations at once, instead of going manually into each automation and changing it? In our team, we have a different agent in charge of monitoring WhatsApp messages each day, and I currently have to update all the automations manually. Is there a way to change it for all automations at once? How can I control the Live Chat notifications? Sometimes I receive notifications, and sometimes I don’t. Sometimes the conversation is only in an automated flow and I still receive Live Chat notifications — and sometimes I don’t. How can I manage and control this behavior? Are there any reminder options in ManyChat that I can use to remind agents to follow up on conversations?

00
Yuval
Jef
Jef
asked in General Q&A
Get subscriber id by API

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

48712
Gustavo Boregio
MandyBrookeOfficial
MandyBrookeOfficialUp-and-Comer
posted in General Q&A
Is there someone from ManyChat that I can actually talk to?

ManyChat is probably the single-most hated thing I have to deal with being a content creator.  I don’t know how ya’ll figure this out.  I have a large following and the amount of missed DM’s and misfirings is embarrassing.  Trying to find answers on community boards has been time consuming and frustrating.   I’m just deleting it altogether unless I can chat with someone from ManyChat about how to set things up properly.  I’ve had ManyChat for a few years and no matter what I do, or how many times I refresh permissions, or how many times I connect and reconnect my profile, it still gives me SO MUCH grief.  I’m at a complete loss, ManyChat, for the love of God get a support center. 

452
MauricioS
WaelDocuments
WaelDocuments
asked in General Q&A
adding a clickable link on tik tok messages sent by commenting a trigger word

Please add a way to send clients dms whenever they comment a certain word please can it be possible?

204
sajithmohan
Lin_Chiva
Lin_Chiva
asked in General Q&A
Request for Assistance with Minimizing Subscription Costs

I am currently using Manychat primarily for a single purpose — to set up a trigger that sends an automated reply when someone messages my Facebook Messenger. At the moment, I am on a Marketing Automation plan that costs $25 USD per month.Since I am not utilizing any additional features beyond this basic auto-reply function, I would like to ask for your advice on how I can reduce my subscription cost, or if there is a more suitable plan that meets my limited usage.I would appreciate your guidance on how to proceed so that I am not paying more than necessary for features I do not use.Thank you very much for your assistance.

252
Joren Wouters
jadtouma
jadtouma
asked in General Q&A
How to reduce the amount of subscription?

I use Manychat for automated DMS only, i dont need or require to have a repository of my previous contacts, and im getting charged wayy too much money because i now have 5k+ contacts, I got charged $80+…. For my use case where i only need automated dms, is there a way to reduce the amount of subscribtion im paying? 

1047
Joren Wouters
VeronicaForBFC
VeronicaForBFC
asked in General Q&A
Бесплатный Pro тариф для пользователей из Украины

Hi! We created a chatbot about a couple of years ago, when there was a free subscription if you pay with a Ukrainian card. Then, a year later, it was extended again. Is there now an opportunity to extend the tariff from the card of Ukraine for free, or is this service no longer available?

1232
Raquel C
Manychat Team Member
Dóra Halász
Dóra HalászChat Surfer
posted in General Q&A
Strange extra buttons showing on Instagram – not in the flow

Hi everyone! 👋I'm running into a strange issue with my automation. In one of my flows, I added a message with just one button as a reply option. But when I test it on Instagram, two extra buttons show up — and those ones doesn’t exist in my flow at all.Here’s what I’ve already tried: Rebuilt the entire flow from scratch (no copy-pasting) Cleared the Instagram conversation and started fresh Double-checked that no other keyword, trigger, or default reply is interfering Made sure there are no other conditions, fallback paths, or user fields affecting the flow Even after all that, the mystery buttons still appears Has anyone experienced something similar? Any ideas what might be causing it?Thanks in advance for your help! 🙏

445
AngeloDiTommaso
gottoshopalot
gottoshopalotChat Surfer
posted in General Q&A
OVER 6 weeks waiting for help

I am beyond frustrated.   Customer Support is horrific.  I have been waiting for over 6y weeks for a sup[port issue to be resolved.  About every 10 days someone responds - they clearly do not understand the issue and provide AI answers.    HOW DO YOU GET HELP????????

385
Raquel C
Manychat Team Member
cata_rendon
cata_rendonMessage Musketeer
asked in General Q&A
Syncing Meta Inbox Tags with ManyChat – Is It Possible?

Hi everyone!  I’m wondering if anyone has successfully connected ManyChat with Meta’s Business Inbox in a way that allows Meta tags (labels)—like the ones you assign in the Meta Inbox —to be automatically created or updated in ManyChat.This would be super useful for aligning sales and marketing workflows, especially when sales teams prefer to work directly in Meta’s Inbox.Has anyone figured out a workaround, or maybe used an integration (like Make, Zapier, or API calls) to achieve this?Thanks in advance! Cata Rendon

100
cata_rendon
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