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General Q&A

Any questions you have about using Manychat.

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Samantha WongChannel Explorer

asked in General Q&A

Live Chat Note

How to delete a note that was accidentally added on Live Chat?

4 days ago

laurenelyceUp-and-Comer

posted in General Q&A

Instagram automation not working

My instagram automations (sending a DM to someone that comments with a keyword) have all stopped working. Only a small fraction of people that comment the keyword from any of my automations are getting the DM. I can see in the comments only a handful out of a hundred are getting the automated comment back and the DM - the rest of the people using the exact same keyword aren’t getting the comment response or DM. I’ve tried messaging with someone from MC support and they keep sending me the same instructions to refresh permissions - which I do - and nothing seems to be working. Does anyone have any suggestions on how to fix this?thanks!

4 days ago

Sekuence

asked in General Q&A

Get comment on posts ID or information

Hey everyone!I have a question regarding Instagram automation. Specifically, I want to retrieve information or the ID of a post that a user has commented on. Here’s the situation:I’ve developed a chatbot that responds to any questions about my products sent through direct messages (DMs). I know it’s possible to automate a fixed DM response when someone comments on a post. However, instead of sending a generic message, I want to gather details about the specific post the user commented on and forward that information to my chatbot. This way, the chatbot can provide a more accurate and tailored response about the product in question.Is there a way to achieve this? Thanks in advance!

4 days ago

sf3636Up-and-Comer

asked in General Q&A

lisacoltonUp-and-Comer

asked in General Q&A

Completely stuck with keyword automation

I am new to Manychat and I am very confused already. I really need to understand how to set up a keyword automation to be able to deliver a free lead magnet (for starters). I have watched a video which states keywords are under automation but I do not have that option as per the video. I then signed up for the free trial to see if that made a difference and it hasn't. I only have automation, basics and sequences in the menu.Can someone please explain to me how to do this based on the following scenario.I simply want to create an Instagram post and then ask readers to comment a keyword which will then link them to my lead agent. Sorry but this is as clear as mud unless I am being totally thick.Help please!

5 days ago

JayClint

asked in General Q&A

Can't connect my manychat to Facebook Ad

Hi! I can’t connect my manychat to my Facebook Ads. This is ridiculous. I can’t even copy a JSON CODE.Please help!

5 days ago

jakelinealmeidalidsUp-and-Comer

asked in General Q&A

Estou enfrentando um problema com a forma como o ManyChat está contabilizando as conversas iniciadas a partir de anúncios do Facebook no WhatsApp

Olá equipe ManyChat, Estou enfrentando um problema com a forma como o ManyChat está contabilizando as conversas iniciadas a partir de anúncios do Facebook no WhatsApp Business. Esse WhatsApp e PARA RECEBER APENAS PESSOAS QUE VEM DOS ANUNCIOS DO FACEBOOK DIREITO PARA WHATSAPPPDe acordo com as diretrizes do WhatsApp, as mensagens iniciais que resultam de cliques em anúncios do Facebook não devem ser cobradas e não devem ser incluídas nas minhas 1000 conversas gratuitas mensais, pois já paguei pelo anúncio e tenho uma janela de 72 horas para responder sem incorrer em cobranças adicionais.No entanto, observei que essas conversas estão sendo incluídas nas minhas 1000 conversas gratuitas, o que não acontecia anteriormente quando eu usava o Multi360. Como resultado, estou sendo cobrado por essas conversas indevidamente. Além disso, estou ciente de que, após essas 1000 conversas gratuitas, pago $15 por 500 conversas adicionais, conforme o plano do ManyChat.Estou enfrentando um problema com a f

5 days ago

VoximetaUp-and-Comer

asked in General Q&A

Can't Connect my instagram account.

I’m trying to join Manychat, but i really can’t connect my instagram account. In order to join, i need to also select my facebook, but it doesn’t find the page. If it doesn’t find the page, manychat ask if he should create it. When i press ok, the messagge “Something went wrong.” Pops up. I really don’t know i watched every tutorial but nothing can help me.

5 days ago

ambershaw

asked in General Q&A

People not seeing message

Anybody else keep getting DM’s from people that they aren’t seeing your message on their end even though you can see on your end??? I thought it was maybe because the person doesn’t follow me but I’m seeing it for people who follow me and people that don’t! What’s the deal?

5 days ago

XAlex

asked in General Q&A

Error {{cuf_11269645}}

I solved this error. In case someone is looking for a fix, the issue could be the following:Your chatgpt need credit to fuel the responses. (Check in settings > logs) for external links: Double check the JsonPath ( (Check in settings > logs)

5 days ago

mareks.media

asked in General Q&A

ineligible to grant messaging API permissions

Hello Team,I use manychat for some months now, and last Friday I had to change the connected Facebook page from my Instagram page to another, which was also in another Business Manager.After that I cannot connect to Manychat anymore, I always get this error: The following Pages are ineligible to grant messaging API permissions After talking to Meta Support the told me there is no restriction on my Facebook nor Instagram Page and the problem is on Manychat side. Does anyone know a fix to that?

5 days ago

andremouraUp-and-Comer

asked in General Q&A

Keyword as a variable

Hey.I would like to use the keyword that trigger an automation flow but I also want this keyword to be stored as a user variable. Is it possible?thanks! :-)Andre

5 days ago

adityaujjain

asked in General Q&A

Integrate Razorpay with Guide Delivery

Hi ManyChat,I'm interested in automating the process of mailing my guides to customers after successful payments through Razorpay. While I understand ManyChat doesn't directly integrate with Razorpay for this purpose, I've been reading about using workflow automation platforms like Make.com.Could you provide any guidance or resources on how I can set up this integration using ManyChat and Make.com?Specifically, I'd like to:Trigger a workflow in Make.com when a payment is successful in Razorpay. Use the customer information captured in Razorpay to send an email with a download link for the purchased guide.Any insights or pointers you can offer would be greatly appreciated.Thanks,Aditya UjjainFounder, Hustlers League

5 days ago

whiteonwhite

asked in General Q&A

green tick for WhatsApp

Hi there, is there a feature or a way in Manychat to apply for the green tick for WhatsApp Business account in Manychat?We tried but we couldn’t find it in our manychat account. Appreciate if someone who can share on this. Thank you, WS

6 days ago

ColdBrew AI

asked in General Q&A

Instagram Refresh Permissions constant error

I had an old fb page that previously owned the manychat account and I lost access to it. I was still logged in so I was able to transfer ownership to this account.The facebook and Instagram page I had the bot on are perfectly linked.I followed this to refresh the permissions, yet it keeps on giving me “Refresh Permissions” popup for Instagram and the bot is not showing on instagram.https://www.loom.com/share/f3d436eb68294c04b049eba5d0f11114?sid=50ac2a84-9b03-40e1-86af-77fff5923655

6 days ago

ingridfcordeiro

asked in General Q&A

WhatsApp Block Alert / Stream Send just by clicking on the ad

Hello, we are receiving account blocking alerts due to reports of spam WhatsApp. Apparently the stream is being triggered to people just by clicking on the ad link. We have already tried to adjust the trigger that triggers the flow but it also triggers in the middle of the conversation. We would like to trigger the flow only when the person starts the conversation with a word but we would not like it to trigger in the middle of the flow. How to proceed?

6 days ago

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