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General Q&A

Any questions you have about using Manychat.

1,042 Topics
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Ljubs

asked in General Q&A

MikeyMiamiUp-and-Comer

asked in General Q&A

How can I check for multiple message responses from user inputs?

I’m currently trying to find a way where:After a user sends their response to my question with the instagram free keyword input after I ask a question on IG, obviously it getts stored and I save it as a custom value.BUT many times a user will reply with an additional 1-5 extra back to back messages as well.I want to be able to store all the separate messages as their own custom values inside manychat, so I’m able to properly let the system know the full context of their answer and check for keywords from each one.Although, I haven’t been able to find a way to get ManyChat to properly store multiple messages as seperate values when they’re getting sent back to back like it would be in real conversation practice. Does anyone have any ideas how I can make this work?I’ve tried, storing the first message as DM 1 ,then have the system check the last text input and if it changed to any value,and if it did: then set that new value as DM 2 , and repeat this process for up to 6 different message

4 days ago

Benicio

asked in General Q&A

Continuous Message replies

I am designing my first sequence and I want to collect emails of account users after they respond to a reel with a comment.The sequence looks complete but when I test it, the final action sends out the final message about 40 times.I don’t understand because it looks complete. I’m finding this platform pretty complicated to use.Any feedback or help please?

4 days ago

korkifix

asked in General Q&A

Integrating Woocomerce products with Manychat

I found probably an old article of ManyChat that you could add products manually.I can find this option now on the Admin page on Manychatwhat i want to achieve is that my agents that responses to customers on whatsapp would have the catalog of products that we have on Woocommerce site, and could with 1 click to Share/Recommend a product to a customer how can we achieve that?Thanks :)

4 days ago

OliverDKUp-and-Comer

asked in General Q&A

Comment restriction Facebook

I've been experiencing restrictions on comment replies with ManyChat. Each day, on each page, I only send a maximum of 400-500 comment replies. However, for over a month now, I've been facing restrictions that last from a few hours to 1 day because I comment on people's comments.In the past, I was able to send up to 5,000 replies per page, or even more. I'm trying to determine if this issue stems from ManyChat, or if Facebook has become stricter regarding replying to other people's comments.I'm not restricted from sending DMs, only from commenting. The restriction period ranges from a few hours to 1 day.Is it an issue with FB or is it just end of and era to comment to other peoples comments?

4 days ago

chrisortizchUp-and-Comer

asked in General Q&A

Instagram reels automation not working 😥it sends empty messages

I have an automation set for instagram reels. When someone comments they receive an inbox message. On my end, it shows the message sent. On their end, they receive an empty message that doesn’t show the content of the message (textbox+button)

4 days ago

CJ EATSUp-and-Comer

asked in General Q&A

Instagram Automations stopped working?

Are Instagram automations down for anyone else? I posted on IG Reels today like normal (I’ve been using Manychat for about 2 weeks with no issues), and today the DMs were not triggering.Is anyone else having issues with Manychat today?

4 days ago

shayanreyesUp-and-Comer

asked in General Q&A

Whatsapp automation not working

I have created a WhatsApp automation flow with Manychat AI that is activated by several triggers, but when I send a message to the number, the automation does not work.Does this have to do with Facebook verification, or is it another problem?

4 days ago

birkanUp-and-Comer

asked in General Q&A

not asking second time e mail

I posted a reels and i collected 600 email. Now i want to post another reels and i want to collect new emails. So if i asked someone before their a mail address and already collected, i dont want to ask one more time them. I only want to new users and collect new email. How can i do this?

4 days ago

sebo0005

asked in General Q&A

Two Manychat-accounts, first account not reachable, second is help-account

Hello, I have a Manychat account with the email address: "sebastian.boettger.obis@outlook.de" and I cannot log into my Manychat account with this email address. A workflow has been set up in the account and I can no longer access it and make settings. There are also costs involved. I canceled the account via email before the trail period expired and it wasn't implemented. What can I currently do to log into the account again? And where can I effectively request that the timely termination be implemented? I have currently created a second account to describe the problem. Please show me how I can solve the problem. Kind regards, Sebastian

4 days ago

Scott Kirk

asked in General Q&A

Auto Reply to Group posts on Facebook

Manychat works great on our Facebook page replying to people and sending private messages. However, we have some very large groups, which we are the admins, and we want to share the post in those groups. When we do, the Manychat system breaks and doesn’t respond to any of the comments.Am I doing something wrong? Or is this just not possible to do?

4 days ago

LouiseUp-and-Comer

asked in General Q&A

Not being able to connect Smart Delay

Hi, I am trying to add a smart delay after an Instagram Message before another message. It wont’t let me connect it… Please help!

4 days ago

andreeaguzzz

asked in General Q&A

Banning countries makes Manychat stop working

Hi! I’ve been using manychat for a while and I do have great results! The problem that I face a lot is dealing with accounts from India, a place where I do not sell my service. I banned the country by changing the age limit through the Instagram settings, but then ManyChat stops working in general Any idea on how to solve this?

4 days ago

shanawatkinsstl

asked in General Q&A

Receiving error and showing as unpublished

Hi, I’m new to ManyChat and have an automation that I think is working, but I’m getting this error type message asking if I want to have my message #1 be the reply to comments when I try to update. I don’t want that, but it’s still showing my automation as unpublished. I duplicated it from another automation, and it’s also still showing the old message until I click edit and then it shows update version. Any suggestions? Thanks in advance!

4 days ago

Kursy39Up-and-Comer

asked in General Q&A

Competition details

Hi everyone, I am setting up a competition for the first time and I am struggling to connect one step.In summary, users need to comment ‘rug’ to go into the automation. They then are explained the rules and need to enter their email. Once they write their email, how do I make that response the trigger for the rest of the funnel?It’s that bit I cannot seem to figure out. Help! Hoping the rest of it is correct too? Screen shot attached. thanks in advance!

4 days ago

MonaUp-and-Comer

asked in General Q&A

Conversation starters are live, but not showing

Manychat is connected to both Insta and FB, and the Converstation starters are live/published, but they don’t show on either when people go to my DMs. How do I fix this, what do I need to look for?

4 days ago

LiviaUp-and-Comer

asked in General Q&A

Automations not working

Why aren't my automations working??? I have the Pro version, they used to work before. I've already allowed through ManyChat, I've created a new page on Facebook, and nothing happens. I'm so frustrated, please help!!!

4 days ago

Chris Estevez

asked in General Q&A

Comment replies

When I try to set up various comment replies to my automation, it says i need to change something in my advanced instagram settings? does anyone know what its talking about?

4 days ago

hbconsultingcoUp-and-Comer

asked in General Q&A

Conversation Starters

Hello - I have connected everything and the Conversation Staters are showing live, but they do not pop up on Instagram. Please help!

5 days ago

hebazat

asked in General Q&A

I can't chat with contacts on livechat

I have shared Live Chat Agent access with my team, but they are still not able to chat directly with contacts on livechat, why?

5 days ago

ChhayHeng

asked in General Q&A

my Live chat can not reply to user

Hi therefor now my Livechat can not reply to customer, but if we go to FB page inbox we could reply as normal.Anyone here have the same issue like me?

5 days ago

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