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5 days ago

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General Q&A

General Q&A

Any questions you have about using Manychat.

2,638 Topics
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MyTribeCareUp-and-Comer

asked in General Q&A

People Not seeing Message

On my end, I can see that the automation works and the DM is sent, however, people are saying they don’t see it on their end. Is this a glitch or did anyone find a fix? It seems totally random and inconsistent, but has been happening a lot lately!

171

5 days ago

AwaisToorChannel Explorer

asked in General Q&A

Importing Contact !

According to the ManyChat video tutorial, the "Import" tab should be visible, but in reality, it is not showing up in my ManyChat account.How to import contact ? Video Tutorial Link: https://manychat.com/resources/video-course/how-to-navigate-through-manychat/importing-contacts

prommUp-and-Comer

On the “prices”-site of many chat I see the Pro-Version for 15$. When I log into my free-account and want to upgrade it, the system shows me 25$ per month. Why is that answer why can´t I get the 15$-account? Thanks for helping!

182

5 days ago

Mathieu TanUp-and-Comer

asked in General Q&A

ManyChat auto sent message twice

Hi,I’m not sure what is happening. Manychat send out 2 x messages. Last month, I did not face this issue, can anyone help me? Thank you.

DM tagged contacts on Instagram?!

Hey everyone,Over the past few weeks, I’ve been building a waitlist for my ebook launch. Now I have several hundred contacts tagged as “waitlist,” and I want to send them a DM on Instagram with the purchase link. This seems like it should be a straightforward process, but I haven’t been able to get it to work.Here’s what I’ve tried: I set up a sequence to automatically send a DM to contacts subscribed to it. Then, I subscribed the tagged contacts to the sequence, but nothing happened. Only 2 random contacts received the DM, and I have no idea why.Is this the right approach? Or is there a simpler way to do this that I might be missing?Thanks so much for your help!

5 days ago

Andreia R SantosUp-and-Comer

asked in General Q&A

AUTOMAÇÕES DE COMENTÁRIO A PARTIR DE UM ANÚNCIO

Alguém sabe informar se as automações de comentário em uma publicação para receber um link funcionam também a partir de anúncios?Fiz alguns anúncios com 2 CTAs para não precisar fazer 2 criativos (Clique em Saiba Mais ou Comente “XXX”), a automação estava ligada e funcionando no orgânico, mas percebi que em alguns anúncios ela não funcionou.

313

5 days ago

hafijur.sheikhUp-and-Comer

asked in General Q&A

I can not make the Current ManyChat Role To Primary 🙁 in ManyChat Settings

I can not make the Current ManyChat Role To Primary I have tried troubleshooting from their website but it seems like I can not figure it out. Did anyone faced the same issue as well? Please help me through it

How do I automate Dm s to my followers on IG

How do I automate and send Dms to 100 followers/day using many chat ?

141

5 days ago

Aaliyah ShantalUp-and-Comer

asked in General Q&A

How many automations can I make with free plan?

I set up my automation and was trying to add multiple IG reels linked to 1 message. Just wondering how many reels I can set up under the free plan?

7876

6 days ago

William62Up-and-Comer

asked in General Q&A

Dual posting

My flow is working great. Aside from an image not appearing all is good.Question.If I create a post in my fb profile page and share it to my business page will it still trigger messenger?

Email automation error: invalid SMTPAPI header

I am trying to send automated emails via Manychat using a custom domain. I have successfully connected my custom domain to Manychat, and said domain works well when I use it on other platforms, I have even tried with two different domains from different providers and keep getting the same error, and so the error has to be within Manychat. Whenever and email is triggered, it is not sent, and I get the following message in my inbox: A message was received from this address by our systems that had errors in the SMTPAPI header, and cannot be processed due to the following: - The IP Pool name must be a valid pool name for your account. You provided pool_verified_medium If you require assistance in working with the SendGrid API, please contact us at support@sendgrid.com I have already tried to contact support@sendgrid.com with no luck. I cannot find any information online about how it is possible to set the IP Pool name in my account in Manychat, or what this IP address should be set to. C

Hello everyone, I received a ban on my Facebook account today. Is there any way to transfer the page to another person so that the automations can continue to work? I don't want to lose the contacts I've gathered.

7 days ago

Juandsg1901

posted in General Q&A

Certifications

Hello! I want to know how I can get certified in manychat, I see that they closed the certifications. Does anyone know why and if they are going to enable them again. Thank you!

371

7 days ago

Ahmed ZeheryUp-and-Comer

posted in General Q&A

Assistance Needed: Linking Facebook Pages to ManyChat After Account Suspension

Dear ManyChat Support Team, I hope this message finds you well. My name is AhmedZehery, and I am the owner of two Facebook pages: Egypt Tour Packages and Fayrouz Tours. Previously, these pages were connected to ManyChat through my old Facebook account. Unfortunately, my old account has been permanently blocked by Facebook. I am now managing these pages from a new Facebook account and would like to reconnect them to ManyChat. Details: Old Facebook Account: Ahmed Salah Zehery New Facebook Account: Ahmed Zehery Pages Affected: Egypt Tour Packages, Fayrouz Tours I would appreciate your assistance in transferring the page connections from my old account to the new one or advising me on the best course of action. Thank you very much for your time and support. I look forward to your response. Best regards,Ahmed ZoheiryOwner of Egypt Tour Packages & Fayrouz Tours

Bot stops answering sometimes

I have a telegram bot. I connected an automation for it. After some triggers, bots stops answering until I restart bot. How can I solve it?

7 days ago

Cielo

asked in General Q&A

Copy Paste Image in ManyChat

Hi,Is there a way to enable copy pasting of image in manychat? It is a hassle on my part if I have to save every image I need to forward. Pls. may you add that feauture. Screenshot to manychat.

Error refreshing Instagram permission

When I click the button to refresh my Instagram permission, I get this error message: {"error_type": "OAuthException", "code": 400, "error_message": "Your activity off Meta technologies is currently turned off."} Any idea how to solve this?

7 days ago

daverobertson75Up-and-Comer

asked in General Q&A

FB messenger button answers how to record them to a google sheet

im looking to use manychat to qualify leads from my facebook adds, i have a mix of questions some have text answers and others have buttons. ive been able to set things up to export the text answers to the google sheet using custom fields. but i cant seem to work out how to export the button answers to my google sheet. if anyone can advise it would be appreciated. thanks

172

8 days ago

Tomas SedlacekUp-and-Comer

asked in General Q&A

Comments not showing

Hi...i am new in Manychat...but i tested my automation for comments. I have more than 60k followers (organicaly) and i made promo post for commenting. Strange is, that afer 2 hours i have one comment, but instagram showing me 14 comments. And when i refreshed, it shows me one more person at time with comment ,,video” what was the trigger - but no action from manychat...

Using Custom field not working on conditions

Hello, I’m using Custom Field for data collection there, but when they type a text under the conditions, it won’t run the automation. Can anyone help why it won’t work? This was working for the past few months but I don’t know what happenedn now.

111

8 days ago

NatBAustUp-and-Comer

asked in General Q&A

Automation not working on paid partnerships

Hi all,Is anyone else having an issue with their automations this morning? I have a post that has gone live for a paid partnership and the automation is not triggering.Thanks!

525

8 days ago

josuealfonsoUp-and-Comer

asked in General Q&A

Set a time limit for AI processing

If the AI fails to gather all the required values after a certain time or the client simply stops responding, how to proceed to the next step?

8 days ago

Fion BatUp-and-Comer

posted in General Q&A

reply users' massage with different number

I need to send to different users for different numbers, how can I do it ?

Automation firing without use of trigger word

Hi. My automations are firing even when the trigger words aren’t being used, and it is just picking anyone of my automations. How can I ensure that only the trigger word fires an automation How can I ensure that the right automation is being triggered when the word is put in.Thanks!

376

8 days ago

SwapUp-and-Comer

asked in General Q&A

WhatsApp for customer chat inside app

We would like to integrate ManyChat (preferably using WhatsApp or other conversation tools like IG or Telegram) for customer support in our app. With the Messenger Customer Chat plug-in deprecated, is it possible to implement using any ManyChat functionality/API/plug-in?

313

9 days ago

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