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General Q&A

General Q&A

Any questions you have about using Manychat.

3,540 Topics
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3541 Topics

When sending a message with a code word on Instagram, the script does not run

Good day! I filled out the script correctly. It is saved. But when sending me a code word in Instagram messages, nothing starts. I double-checked everything, but alas

5 days ago

massimogUp-and-Comer

asked in General Q&A

Ho do I add a question to an an existing template

I’m starting from an existing template and need to edit fields . How do I add a question to the existing list?

Hi everyone, I’m running into an issue with my ManyChat bot where the onboarding flow isn’t triggering when someone first messages my page.Here’s what’s happening: The onboarding flow is set up correctly, but it’s not being triggered when a new user sends a message to my Facebook page. I’ve tested this on different devices and with multiple accounts, but the onboarding flow simply does not activate. Instead, I’m getting a generic message or some unexpected reply that shouldn’t be showing up. What I’ve already tried: Checked the trigger keywords to ensure they are correctly set up. Reviewed the flow settings to confirm that the onboarding flow is the first message after the user interacts. Ensured ManyChat is set as the primary receiver in the Facebook app. Refreshed Facebook permissions and reconnected the Facebook page to ManyChat. Has anyone else encountered this issue where the onboarding flow fails to trigger? Any suggestions or ideas on how I can fix this would be greatl

152

6 days ago

joshterryplaysUp-and-Comer

asked in General Q&A

Contact for testing not showing up

Hi, when I search for a contact (a test ig account I set up and use often for testing automations) in “contact for testing” I cannot find it. Even though the contact is in my manychat contacts and has gone through this flow. Does anyone know why that would happen and how I can find it so I can test this step?

I am unable to sing my mobile app profile with my website profile to enable me go for pro subscription. Please help

Can’t Receive Messages & New Followers Get Warning – Ongoing Issue

Hi everyone,I’ve been dealing with a strange issue for the past few months – people are unable to message my page at all (no message button), and when someone tries to follow me, they get a warning notification like “Be careful who you follow.”I’ve checked everything I could on Facebook and Instagram settings, but nothing helps. Has anyone else experienced this? Any idea what might be causing it and how to fix it?Thanks in advance!

100

6 days ago

dodgysdd

posted in General Q&A

Major Billing / Login Issue

Hi I recently changed my credit card so I am trying to update billing method on manychat. Anyways it won’t let me update my billing method because I can’t get back to my “owner” account. I have a PRO account under my email which I get billed 125 a month for, for 20,000 contacts and it’s been automatically paying, but when I try signing in with that email to manychat, it is saying no accounts exists. The only reason I can still control automation is because I gave another one of my emails access, but it still won’t let me change the billing.Is there anyway I can contact manychat to update the billing for the pro account or allow me to login? I have proof that I am the owner and getting invoiced every month.

6 days ago

mjs

asked in General Q&A

Automation only working for Instagram not Facebook/Messenger

When using the automation flow builder “Auto-DM links from comments”, my post uploads to both instagram and Facebook but only the comments on my instagram receive an automatic reply and DM with link. Is this function only available on instagram?

twillio issue responding

Over the past couple weeks responding to messages that come through twilio has stopped and thrown an error however the messages are coming through but I cannot respond. I have disconnected and reconnected and still have the same issues

6 days ago

Anthony.75001Up-and-Comer

asked in General Q&A

External request - Bad control character in string literal

I'm having a problem with my workflow, which retrieves up to 5 messages, merges them and sends a single message to N8n.But I've noticed an error: when the user sends a short message like “Hi, how are you?”, but if the user sends a long message with line breaks, it hangs. Here's the error returned by the External Request node:Bad control character in string literal in JSON at position 454 (line 3 column 423).Do you have a solution for formatting all long texts containing line breaks so that the External request node accepts the content?

214

6 days ago

laurielindseyUp-and-Comer

asked in General Q&A

Help! Can't connect Manychat > Zapier > Flodesk

Hello! I have been struggling to get Manychat data to pull into Zapier and am just not sure what to do next. Here is a quick Loom walking you through an example of how I have Manychat set up and the data that I’m trying to collect and then the errored runs on Zapier. I know that there is a disconnect and I can’t seem to figure it out! Thank you so much in advance!

132

6 days ago

fathermovementUp-and-Comer

asked in General Q&A

Unable to receive SMS test broadcast message on my phone.

Hello, I am unable to receive SMS test broadcast message on my phone. I tried to send myself an sms message and nothing came through. Any ideas on what I can do? Thanks, Chris

6 days ago

betscenter.it

posted in General Q&A

Request to Enable JSON Flow Import Option on My Account

Dear ManyChat Support Team, I hope this message finds you well. I’m reaching out to kindly request that you enable the option to upload/import JSON flow files for my ManyChat account. This feature is essential for implementing advanced chatbot flows and improving the overall experience for our audience. Please let me know if any additional steps are needed from my side. I appreciate your support and look forward to your response. Best regards,Mohammad

My comment automation link stopped working.

It doesnt even send the message now. please help

Error in text formatting for automations on instagram.

How can I solve this problem in text formatting? (view photo inside)

Finding live IG chats

hi guys ! I will be working with 2 setters for my IG account and need to use Manychats. However we are experiencing some complications. When in the Manychats - how do I find a specific chat? We have it integrated with IG and when i search for a chat by IG handle, i don’t find anything. Im looking in all possible folders. How do I go about this?Also, not all chats show up in ManyChats. For example, we had a trigger live for a reel - we got a decent amount of comments and the automation worked on all of them, however not all of them showed up in the Manychat UI..It seems to me that there could be some kind of integration error? I would be grateful for some feedback here! Thanks :) Justin

7 days ago

Dlateano

asked in General Q&A

Basic question but cant seem to find the easy solution.

So i am just looking for an automation process to add to my instagram account that just says “thanks for the comment and follow” or some other response. I don’t want a link to be provided or any thing. I just can’t keep up with all the comments. Thoughts on how to do this?

How to Connect ClickUp with Manychat for WhatsApp Automation

Hello everyone,I hope you're doing well. I'm currently looking to integrate ClickUp with Manychat and was wondering if anyone here has done this before. Specifically, I need to trigger a WhatsApp message via Manychat based on a specific status in a ClickUp list, along with other field conditions.Any guidance or support you could provide would be greatly appreciated.Thank you in advance!

Sending automation via live chat not working

Hello, I’d like to send automation to people who spontaneously get in touch trhough messanger or instagram.I try to subscribe them to a welcome sequence or to trigger an automation and even though this is marked as “done” in the chat window, nothing happen.I refreshed permissions and automations are on and not paused.Anyone can explain what is wrong?Is this possible with the free version?Is there a workaround? Thanks,Caterina

I think my flow isn't working

I launched an ad, I chose the partner integration and the flow, I have 26 link clicks and ZERO conversations. What could be wrong here?

Manychat WhatsApp Business API work with Make flow?

What is the step-by-step flow in a scenario on make.com that answers a text message as a WhatsApp Business chatbot connected by the WhatsApp Business API generated by Manychat and adds text responses using an AI from ChatGPT?

7 days ago

VeronicaA

asked in General Q&A

Automation Triggering on Wrong Keyword?

Hi there, I’ve set up an Instagram automation that triggers when someone uses the word “etch.” The automation sends them a message with a button linking to a course purchase page.Lately, we’ve noticed that people who comment with the word “technique” are also triggering this automation, even though “technique” is not listed as one of the trigger keywords. I’ve attached screenshots for reference.We’ve had some people who are very confused because they’re a sent link to purchase a course that is not related to the IG post they commented on.Has anyone experienced something similar or know why this might be happening? Would really appreciate any help—thanks in advance! Here is a test I did, it prompted the same automation:

my post / reel automations will not go live

im not sure what to do because any time i try to go live with an automation for a post, nothing happens. i click “go live” and it doesn’t do anything. my story automations are working but not feed posts. ive done everything the support desk has told me to but it still won’t do anything.

Help please, support does not answer me

I can't solve the following error in any way, I already tried updating permissions, reducing the messages even though it worked perfectly before.-The error is that my followers from PC and IOS have a very bad visual appearance of the automation (not from phone), I leave some examples in the images. Could someone recommend me a solution?

How to Disable the Messenger Keyboard Except for Specific Inputs?

Hi everyone!For my Messenger automation, I wanted to completely disable the user’s ability to type messages and force interactions only through Quick Replies. Thanks to the Keyboard Input setting in ManyChat, I was able to hide the keyboard entirely — which is great!However, I still need the user to enter their name at the beginning of the flow. So ideally, I'd like to reactivate the keyboard just for that specific step, and keep it disabled the rest of the time.What I’m doing currently: I disabled Keyboard Input globally (Messenger settings) I use Quick Replies for most of the conversation For name input, I created a User Input block with Text type and left the “Only allow quick replies” option unchecked My question:Is there a cleaner or more flexible way to allow text input only at certain steps while keeping the keyboard hidden elsewhere?Any tips or best practices to improve this flow?Thanks in advance! 😊

9 days ago

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