General Q&A

Hi there,  Wondering if anyone can help. I set up an automation after the post had already gone up and users had started commenting the trigger word. There are at least 16 iterations of the users commenting before I set up the automation that do not appear to have triggered the flow to send them a dm. There are 3 iterations where users commented after the automation was active and that has run.  Any ideas why those previous comments did not receive the dm? My understanding is that Manychat should work even if the automation is setup after the user comments? Am I wrong?  Thanks,C  

Hi team, I’m following up on ticket #469114 regarding an agency commissions issue, as I haven’t received a response yet.Is there a dedicated support email or contact for agency partner-related inquiries? As a ManyChat agency partner, I’d really appreciate guidance on the best way to get this resolved quickly.

 Hello everyone,I am new to ManyChat. I want to connect my Instagram account and set up automation for replies and comments. Can someone guide me step by step?Thank you.

Hello! Can someone please help me with this? I am trying to update the permission of my Instagram account to enable the Hi To New Followers feature but whenever I am here to update the permission there’s nothing showing on to share with Manychat. Thank you for your help! 

Hey everyone!I’m struggling to set up an auto-reply to comments via DM. I’ve tried a couple of times and asked different friends to test it, but it’s not triggering the flow I created.Has anyone run into this before or know what I might be missing?

Minha Automação DIGA OI aos novos seguidores parou do nada…. tinha um fluxo no diga oi aos novos seguidores porem do nada parou…. o manychat pedi algumas atualizações eu faço as atualizações porem a automação não aparece mais no manychat….

I have my Meta Business account connected with ManyChat and it was running fine up to now. Then I received an email from Meta saying my Meta Bussiness account got restricted because “It looks like this account was created or used with an automation that doesn’t follow our rules.This goes against our Advertising Standards on Account Integrity.”I’m requesting Meta to lift up the restriction, but is there anything should I can do in the future to avoid my account getting restricted again? 

I have been attempting for so many hours (with help from the AI feature and little to no help from the “human” the AI sends my way) to turn on the facebook comment to messenger.The tutorial clearly shows that I need to set the first as a comment reply.I can not get that option no matter what I do.I have started over, I have not clicked any other links or added buttons.The top of my message node only has the 24 - private options.Please help.

Hey! I would like a DM automation where a person comments, I send them their freebie and ALSO send them an audio message, not just one or the other. A person sent this to me the other day and I saw that they were able to do both. Would appreciate any help!  

Cant Integrate WhatsApp , ablank sheet is popping up and nothing in it, while other apps are doing greatmy first time to integrate my number

Yo what’s going on? I can’t contact support or can’t find where for the life of me. I cancelled months ago and keep getting billed. Can someone help?

Say Hi to new followers feature:I updated permissions as asked by manychat, follow the prompts , log into my insta, the receive then popup- invalid request : invalid redirect URI-- How can I fix this? 

I have it set it up to say hi, send a message, then send a free resource. It says Live and has been live for 3 days. Since sending I have recieved 25 new followers but no messages have been sent. I checked by following myself from a different account and I can confirm i didn’t receive the flow. Any Ideas?

Hey guys, I just had a post who was starting to get more viral this week and suddenly, all my Automations for the Auto-DM links from comments stopped working. Also, even before that, a lot of my comments would not have the specified keyword to trigger the Auto-DM links, but Manychat would still respond like a bot and reply to the comment as if it had the keyword. Does someone know what’s the problem here and how can I fix it? It’s really disturbing and can be a huge turn off for the growth of my page and my business.😕😢Please help me

Hello!I had a automation with new followers and it worked perfectly fine until two weeks ago.I tried to update the automation and connecting again with my Instagram account but it didn't work.I don't know what's the problem or how can I solve this...

Hi everyone 👋I’m running into an issue with a new follower welcome automation on Instagram and I’m a bit stuck.Context: Brand new Instagram account Automation is set to LIVE in ManyChat The automation should send a message when someone follows the account I’ve tested it multiple times with different new followers The message never triggers What I’ve already verified / tried:✅ Instagram account is Professional (Creator/Business)✅ Instagram permissions are correctly enabled: Instagram → Settings and activity → Messages and story replies → Message controls → Connected tools “Allow access to messages” is ON ✅ Clicked “Update permissions” in ManyChat (Help section) ✅ Automation shows

I want to add another IG account to my Manychat account… but the error message“Invalid Request: Invalid redirect URI.” appears…How can I add another account? 

I paid for the pro plan but it seems the manychat bot or whatever that is didn't recognize it so it stopped my automation completely. When I login I get the free account pop up but when check my profile it's showing a pro sign.I received the invoice meaning the payment went through. I'm so frustrated it affected my business,I tried to get support and all I get are bots no human and the bot said the issue needs a human.what should I do? This is bad why does Manychat say contact support when there's literally no human support?

I just went live with this new feature, and I feel something isn’t right.  As you can see, there are 376 executions but only 20 sends.   Can someone explain this to me?

How do I set up a comment automation so that users only receive an automated message once, rather than every time they comment on a video?Ideally, I want to capture new followers or non-followers who comment and haven’t heard from us before.Right now, sending a DM every time someone comments starts to feel spammy — so looking for a smarter way to handle this.

Hi! I’m struggling with the best way to automate tag changes.  here is my tag structure:Service A UnqualifiedService A QualifiedService A Qualified PlusService A BookedService A ConvertedService B UnqualifiedService B QualifiedService B Qualified PlusService B BookedService B ConvertedService C UnqualifiedService C QualifiedService C Qualified PlusService C BookedService C Converted all new contacts are tagged with Service A Unqualified, Service B Unqualified and Service C Unqualified. I’m doing it this way bc my main entry point is send to DM from a meta ad and it has to start with a message with buttons/conversation starter and no next stepI have some auto tagging for stage changes in place, and I will manually assign tags as well. someone may go from Service A Qualified to Service A Qualified Plusthey may go from Service A

Hi  I can not log in…  I can not get help to log in PLEASE HELP ME. Also my automations does not work for some reason. I am getting {"0":"Access denied","state":true} tried phone, incognito etc.

Hi,I noticed that sometimes Manychat API for Facebook straight up doesn’t work for some leads This is an example: This is what I send through APIAnd this lead does exist on the Manychat (same ID)But i still get “Subscriber does not exist” error

Hi! We created a chatbot about a couple of years ago, when there was a free subscription if you pay with a Ukrainian card. Then, a year later, it was extended again. Is there now an opportunity to extend the tariff from the card of Ukraine for free, or is this service no longer available?

Hi, We are having issues on couple of our client’s accounts where new follower message if not sending. We have tried the usual fixes, like refreshing your IG permissions but they don’t work. One client also reported that when he tried to refresh his permissions, it would just open the IG inside of the pop-up window, instead of presenting buttons to confirm the permissionsWe have also found other bugs with the New follower automation as well, such as if someone quickly follows, unfollows, and then follows again, they will start the automation twice, even thought it should be only one time thing per lead, if I’m not mistaken