General Q&A

Hello All,I have several Automations set up to reply once someone drops a word. I wanted to download these contacts tagging them by the word they dropped in order to market to their likes. When I go to contacts though it’s separated by who click on a link or widget not by the word they dropped. How do I determine who dropped what and download that group together. Or is there a better way to do it?  For now I downloaded the contacts per Widget Date and time.

Hello Manychat Support Team,Here are the requested details for my manual disconnection request:1. Company or Social handle:@homeji_022. Website / Social link:https://www.instagram.com/homeji_02/3. Job title:Owner / Marketer4. Favorite Manychat feature:Instagram DM Automation5. Additional Request Details:My Instagram account (@homeji_02) is currently linked to an old, inaccessible workspace named "홈지". I need to manually disconnect @homeji_02 from that old workspace so I can connect it to my new workspace. I have attached screenshots of my Instagram profile and Meta Business Suite as proof of account ownership.Thank you for your help!

HI alli have an Essantial subscription to Manychat.i have created an automation and it is live and working.when i want to edit it, the moment i click on the EDIT buttom i cannot save any changes without clicking the blue UPDATE at the top corrner. and it forces me to Upgrade to PROAnyone have a fix?

Hey everyone, My manychat automation stopped responding to comments about a 5 days ago. I’ve refreshed the connections and reached out to support but I’m not getting any help. They’re emailing me once a day at most with random explanations and no solution. Here’s part of the last email I received and I followed the instruction he laid out and saw that he was wrong I was able to view my IG post in incognito mode when logged out (I also used a completely different browser). Their new follower feature also is only partially working on my account and I’ve been told that’s on Meta’s end. At this point, I’m so fed up with the lack of support I’m considering using GHL or switching to REVIO.Is anyone able to help resolve this issue? hope you are doing well. After reviewing your automation and account, I’ve identified the root of the issue. The problem is that Instagram's automated systems have flagged your post as restricted, which prevents the automation from being triggered due to Instagram’

Hi! My Instagram Post/Reel Comment automation is not triggering at all.My Instagram account is connected and has the required permissions. I've already refreshed Instagram permissions through ManyChat, upgraded my account from Free to a paid plan, confirmed the automation is LIVE, and confirmed the trigger is set to respond to ANY comment on a specific Reel.I've also tested the Reel with another Instagram account, and absolutely nothing happens — no public reply, no DM, and no activity/send is recorded in ManyChat.Could you please check whether there is an issue with my Instagram/ManyChat connection or the Post/Reel Comment trigger on the backend and reconnect/reset it if necessary?Thank you!

Hi Manychat community 👋 We’re currently evaluating whether to move our entire Instagram setter team into Manychat Inbox, and before making the switch, I’d love to clarify a few points with anyone from the Manychat team or users already running a similar setup.For context, our account currently has: Around 18,500 conversations Around 40,000 active contacts A team of 3 Instagram setters working in DMs every day Today, they mainly work through the native Instagram app or CRISP. The main limitation is that we don’t have proper conversation assignment, routing, team visibility, or response-time tracking.We’re therefore seriously considering migrating everything to Manychat Inbox. 1. What exactly does the $99/month Inbox subscription unlock? We’re currently on the legacy Marketing Automation plan, which already gives us access to a basic version of Inbox.In our subscription settings, we can also see the separate Inbox product at $99/month, currently marked as disabled.Could someone clar

This morning I was able to edit a ManyChat automation, and an hour later I received an email saying that my subscription had expired because apparently the last payment couldn't be processed. But that's not true—all payments are in order, my account is fully funded, and I still have 5 days left on my subscription.At the same time, I can no longer log in to ManyChat; I get the following error:{“0”:“Access denied”,“state”:true}What happened? Was I banned?

why I have to pay for FB account connecting to Manychat if  I already pay for IG connected to Manychat? this is the second platform that I wan to connect 

Access denied login issue:  {"0":"Access denied","state":true} tried phone, incognito etc.

Hi, I’m having an issue with an Instagram Post/Reel Comments automation.The automation is connected to one specific Instagram post and the trigger keyword is COUPON. Several different users have commented COUPON on the post, but ManyChat only shows 1 unique contact and only that one person received the first private DM.I have already checked the following:The automation is LIVEThe trigger is connected to the correct specific postThe keyword is COUPONThe first message is set to Send as Private ReplyI tested with a completely fresh Instagram account that had never commented before, but it still did not receive the first DMInstagram message access/connected tools are enabledI refreshed Instagram permissions in ManyChatI disabled conflicting/old automationsI found and disabled ManyChat AI auto-replies that were previously sending an old 20% offerCould this be an Instagram/Meta API issue where the comment events are not being passed to ManyChat? Is there anything else I should check on the

I’m having trouble activating a subscription on a new ManyChat account. It says I have a 14-day trial available, but whenever I register a credit card (I’ve tried over 10 cards, including ones from different people and banks), I get the same error message upon finalizing the payment.I’ve tried all the options suggested by the ManyChat AI: the card limit is high, I’ve cleared my cache, and I even tried using a VPN to sign up from another country. I also created a new account linked to a different Facebook profile and tried subscribing there, but I encountered the same error. I’ve tried using Apple Pay and Google Pay, but nothing works.I’m at a loss as to what else to do; I even tried adding the AI ​​subscription package to see if removing the trial bonus would allow the subscription to go through, but I still got the same error.

The current Search in Inbox for Manychat Desktop doesn’t work.So here you can see I have an open conversation with a person called Olatz: However, when I search for “olatz”, I get no results: In the conversation with Olatz I even mentioned her name, so it’s not just in the Contact name but also in the conversation itself: However, still Manychat returns NO RESULTS.Support replied that the search functionality in the Inbox is designed to lonly through  messages sent by your contacts, not messages sent from Manychat — whether by a team member or a Live Chat agent.But it doesn’t make any sense. I cannot believe this behavior is by design, because if it is, then the whole Search feature is useless. No search works like this.And in the phone it works! If I search for “olatz” in my phone, it returns me the contact: Can anybody from the Product Team take a look? Because this really needs to be improved.I cannot believe I’m paying 99$ for a Search that doesn’t work.Thanks,Ángel.-

I have nothing else to say but that Manychat got my Instagram account banned. 

MorningI am having trouble connecting my account to HubSpot and MailChimp. Can someone pls help me understand; in simple terms?What does this mean?Step 2Set Email Field What email address are they asking for?

Hi everyone!I have an active automation in Manychat where I use the WhatsApp ID ({{wa_id}}) as a variable to trigger other actions.I’ve noticed that, with the recent WhatsApp changes, some contacts are now coming through with their username/profile name instead of their phone number.When the wa_id contains a phone number, the variable is saved correctly. However, when it contains a username, the value is not saved properly. In that case, the variable is saved literally as:{{wa_id}}instead of storing the actual username received.This is affecting some of my automations because they rely on this value to work correctly.I’d like to know if this is a current Manychat limitation or bug that needs to be fixed, or if, due to these WhatsApp changes, I should be using a different variable or adjusting my automation in some way.Has anyone else experienced this issue?

Just enabled Manychats for instagram, but for some user when they comment down the post, the automations message doesn’t trigger. Some account works, some doesn’t. Any idea why guys? note: Already refreshed my instagram permissions 2 times.

This was working fine a few days ago but now when I Preview the Automation for Facebook Messenger I only get past the first questions and then it just hangs and does not advance. I have refreshed Facebook permissions and no change, and have also checked that the automation is published and live. See screenshot. I have to believe it has something to do with Facebook since this automation worked fine the other day. Any help is appreciated!! 

Hi Everyone!A quick question about whatsapp and pricing plans.Does the Active Contacts limit included in the plan count WhatsApp contacts as well, or only Messenger / Instagram / other channels?Specifically:1. If the same person contacts me on Instagram and on WhatsApp, are they counted once or twice?2. Is a WhatsApp contact counted as "active" only when they interact within the billing month, or as soon as they are in my audience?3. Do WhatsApp contacts I import (rather than ones who message me first) count towards the limit?I'm already using Manychat for Facebook and Instagram and I'm evaluating whether to move my WhatsApp automation over as well, so I need to understand whether that would push me over the included threshold.Thanks!

Trying to get my Instagram Professional account connected and I keep hitting this Meta error:"Your account's future activity history off Meta technologies is currently turned off."The frustrating part: the "Connect future activity" setting this error points to seems to be gone since Meta's June 9 update. There's a new one now called "Activity from other businesses," and I already set it to Allow, but the error still won't go away. Feels like there's no actual toggle left to fix it.Is anyone else running into this after the June update? And has anyone found a workaround that actually clears it? Kind of stuck here and would appreciate any pointers.

ya vi este mismo problema en la comunidad y no encuentro solución, solo unas respuestas de AI que no sirven para nada.al momento de vincular Facebook messenger en mi cuenta PRO, se crea de inmediato una cuenta de Manychat y me saca de mi cuenta pro y se abre la nueva cuenta.no puedo vincular messenger porque ese mail esta ya vinculado a otra cuenta de Manychat y automáticamente me cambia de cuenta.porfavor necesito ayuda humana, he enviado muchos mail y estoy PERDIENDO CLIENTES IMPORTANTES POR ESTE PROBLEMA. Gracias.

Hello Manychat team,Please escalate support ticket #548832 to the WhatsApp/Billing technical team. Our production WhatsApp number cannot be onboarded to a new official coexistence provider because an orphaned Manychat association remains in Meta's backend.Current state:- The WhatsApp channel is already deactivated in Manychat and Manychat only shows the Connect button.- Manychat has been removed as a connected app and partner in Meta.- Meta shows zero visible partners on the WABA.- Meta Billing Hub still shows “Allocated from: Manychat” with status “Access removed.”- In the WhatsApp Business app, Settings > Account > Business Platform shows no current partner and no Disconnect option; it only offers the QR connection screen.- Meta Embedded Signup returns error #2655093 saying the WhatsApp Business account is already shared with a partner.- WhatsApp Support ticket #939551469170005 has already been transferred to their specialized team.The standard UI removal steps have been comple

Hola a todos. No puedo obtener la fecha de cumpleaños de los usuarios por instagram, El calendario no funciona. Alguno sabe como lo puedo resolver?

Currently for the CAPI to work properly, we need to ad CTWA trigger for every single ad we use on our campaigns. This is simply not sustaible at scale, what happen when we use dozens of ads per campaign, adding more variations and angles every day or week.I’ve seen in other competitors that this is not the case, CAPI works just fine with leads coming from ads. Having no need to add a CTWA trigger to get workflow working as expected.Please, we need ASAP. It’s vital in the new age of Meta Ads.

I have defined a domain in manychat that was verified but i have an issue , Each email go to spam folder,How can i define it to go to my inbox ? I have defined all needed records in my domain account