General Q&A

Hello Manychat Team!I need help recovering control of our business Instagram integration.Our Instagram account @actionpark_1legion is still connected to an old Manychat workspace called “АКТИВНИЙ ВІДПОЧИНОК • ДНІПРО”, which was managed by a former employee who is no longer reachable.I have full administrator access to the Instagram account and the Meta Business Portfolio.I have already: Tried connecting the Instagram account to my new Manychat workspace through Meta. Granted Manychat the necessary permissions. Submitted an access request, which now shows “Request Sent”. Contacted the Manychat AI support assistant, but human ticket support is unavailable on my Free plan. The account still shows “Already connected”, preventing me from setting up our Instagram automations.Could a Manychat team member please explain how I can request an ownership review and have the Instagram account disconnected from the old workspace?I am ready to provide proof of ownership through a secure, offici

As titled. I was just simply connecting our account to FB messenger channel. Once I gave permission, ManyChats created a new account for us instead and connected the new account to FB. Now I don’t know how to delete the account and our existing account cannot connect to FB because the connection has already been used. Please help!

I had tried to switch my Instagram account to Facebook AccountHowever i didn’t have any Request from Manychat Also i can’t Switch Account (it make me login repeatedly..)What should i do?  

So I have a 3 step automation where the user gotta click a button for the next step to be sent.But most of the time they dont click the second button and just type in a question or something and the flow does not deliver the last step.Anyway to have it “answered” by sending the remaining part of the flow?

Hi! I use Bitrix24 CRM, which is already connected to my Instagram and Facebook accounts.I would like to use Manychat to collect customer information through Instagram Direct and Facebook Messenger and automatically fill in custom fields in my existing Bitrix24 dealsHow can I set up this integration between Manychat and Bitrix24 so that the collected information is automatically saved in the correct existing deal, without creating duplicate deals?Could you please provide step-by-step instructions?

Hi everyone, I know that sometimes Comment Replies can be going out slower, but now DMs after somebody comments have been missing in large number of cases.Leads would comment the right keyword, for the first time on that post, all of that. Manychat permissions have also been refreshed yesterday. Does anybody else keep having that bug, and if so, I’m curious how have you been able to solve itThis is seriously impacting our business, as both this and new follower automation haven’t been working for months now

Is anyone using MailChimp with ManyChat? Can you advise on the setup? It seems like MailChimp plus is added but none of the emails are flowing to MailChimp. And I don’t see the API link on MailChimp. The Support at MailChimp has recommended that I seek help with ManyChat as it’s a third-party tool and they can’t identify the issue on their side.  Just a quick background:  I’ve also create a Zap for the workflow but it’s showing an error on Zapier that email is null. However, I see that there’re users who have provided emails on the ManyChat automation.    Are you using MailChimp Plus under Apps? I don’t see ‘Integrations’ as an option in Settings. The last update on this topic was 2 years ago so I reckon some things have changed on the platform.

I created a flow to DM new followers in Tik tok a while back. Now I can’t seem to find it so I can edit. 

Hello,I want to know if I’m the only one with the issue but the metrics to our automations are not updating correctly therefore I cannot see the true number of “Sent” “Clicks” “CTR”, etc.This started to happen about a month ago. For example, the following Instagram Post has 38 comments with successful automation launch but my ManyChat profile only shows 1 sent.

Hello ManyChat Community,My Instagram account @mehmetdemirmekanaliz is already connected to a ManyChat workspace, but I cannot identify or access that workspace.I own the Instagram account and currently have a ManyChat workspace called "İmza Gayrimenkul ve Yatırım Danışmanlığı".I am using the Free plan, so human ticket support is unavailable.How can I recover access to the original workspace without losing my existing automations?Thank you for your help.

Hi! None of my Instagram automations are sending messages anymore: not “Say hi to new followers” and not my comment keyword automations. In Instagram, Manychat showed as “Expired” under Apps and websites. My Facebook Page wasn’t linked to my Instagram account, so I linked it again and refreshed permissions in Manychat. Manychat now shows Instagram as connected and Manychat is active in Facebook Business Integrations, but a test comment with my keyword still gets no DM. How can I fix this?

Dear Manychat Support Team,I am writing to kindly request a review and removal of a device hardware ID restriction on my account.Previously, my brother logged into his account using my personal device, and his account was subsequently banned. I recently realized that his session was still active on one of my devices, which caused my devices/IP to be included in the automated block.I have now completely logged out of his account, cleared all app data, and removed browser cookies across all my devices. My account (mimogja4447@gmail.com) is completely independent, and I strictly follow Manychat's terms of service.Could you please lift the device restriction from my devices so I can manage my account and channels properly?Account Email: mimogja4447@gmail.comDevices: iPhone 17, iPhone se2022, iPad 2025Thank you for your support. 

Hi guys! I am trying to setup a DM for new followers but I dont want to add a link. Theres a way to just say hi? Thanks

Can anyone help me figure out why Instagram comments and messages aren't being sent to Manychat? They were previously working fine. My permissions are all updated. One issue I’m wondering about is that I have an advertising restriction on my Facebook profile and it won't let me connect pages to Instagram - but this restriction has been in place since 2020 and Manychat was working fine until last week?

Hi all,I'm a developer working for a business that uses Manychat on its WhatsApp Business number (Cloud API, billed through the Manychat credit line).The business also wants to send its own transactional messages (session reports to existing clients) from the SAME number through its own app on the WhatsApp Cloud API, with its own payment method, while Manychat keeps running its automations on that number untouched.Meta's new WhatsApp account model says a business phone number "can be associated with multiple Messaging accounts", each with its own payment method, and the sending app picks the one to bill with the messaging_account_id parameter. Right now a send from the business's own app returns "(#200) You do not have the necessary permissions to send messages on behalf of this WhatsApp Business Account", because the only Messaging account on the number is the one billed by Manychat.1. Does Manychat support a second Messaging account with the business's own payment method on a number

Hello Manychat Community,I need help resolving an account conflict that prevents me from connecting my Facebook Page to my current Manychat workspace.Here is my situation: My current Manychat workspace is connected to Instagram @terre_deccezione. My Instagram automations are working perfectly, and I do not want to affect them. When I log into Manychat using my personal Facebook account, I access an old workspace with 0 contacts. A mandatory "Edit email" popup appears and cannot be closed. I entered my personal email address, received the verification code and entered it. Manychat then displayed: "Email is already in use by another user." This prevents me from accessing Settings → Messenger to check whether my Facebook Page is connected to this old workspace. I have already repeated the Meta permissions process several times without success. My Facebook Page is Terre d'Eccezione.I am on the Free plan, so ticket support is unavailable.My questions: How can I get past this man

WritingHi Manychat team and community,My Instagram Reel received around 400 comments containing “ART” in the last 24 hours, before I activated my comment-to-DM automation.My automation is now LIVE and successfully sends the tutorial link to new commenters. I have also set up a separate automation for people who DM me “ART.”Is there any supported way to send the tutorial DM to the 400 existing commenters in bulk, without manually messaging each person or breaking my current automation?Can an existing comment trigger process comments that were received before the automation went live?I would appreciate step-by-step guidance. Thank you!

Hello,I can set up the automation: ‘Say hello to new followers’ but it just doesn’t work. I need help!

Hi everyone,All my Instagram comment-triggered automations have stopped working across all posts, including older automations that previously worked. They still show as LIVE in Manychat, but leaving a comment with the correct keyword no longer triggers the automated message.However, my separate automatic DM automation still works.The issue started after I downgraded my subscription. I’m not sure whether this is related.I have already: Used Refresh Permissions to refresh the Instagram connection. Checked that the comment automations are LIVE and the correct posts and keywords are selected. Tested commenting, but the issue persists across all posts. I also tried contacting support, but the Get help button and support request form are not working for me.Has anyone experienced this? Could the plan change affect comment automations while DM automation continues working? What should I check next?I can share screenshots. I’d appreciate help from the community or a Manychat moderator.

I got 515 new contacts in the span of 6 hours yet manychat only sent 86 messages through messages. This has killed my converisons / sales and also wasted an excess of 400+ contacts that each costed me credits.Please someone help me fix this!! 

I use facebook to get leads for my real estate business and have people comment on my videos to get the real estate listings. The problem I’m running into is that i saw a drop in responses to the “I can make you a custom list...” message when I started using manychat. I think that’s largely because people immediately know they’re talking to a bot when they have to click a button before getting the link. (See pic 1) So this morning I tried changing the workflow to what you see in pic 2.  I have the button redirect to the listing link and I have the button do an additional action that tags the lead so the following message doesn’t get sent twice if they click the link twice and then I have that action lead to messaging the “I can send you a custom list...” message. I don’t see a reason why this shouldn’t work, I even previewed it in messenger and it worked, but it isn’t working on real leads. The first message with the link sends, they can open the link, but the “I can send you a list...

I work for a non-profit based in Spain and I’ve noticed in the last two invoices a fee identified as “impuestos” or “taxes”. Could someone clarify the nature of this tax? How is it calculated? Thank you.  

Hi,Is it possible replies to Facebook posts tk be replied to via manychat?   I know you can reply to messenger which is were story replies go to but what about post replies ?Thanks

Hi Manychat team, I'm requesting access to the Follow to DM beta for my Instagram account @dadhoodcollective, which is connected to my Manychat account (Dadhoodcollective@gmail.com). It's a Creator account in the fatherhood/family niche (~710 followers and growing). I checked Automations and the flow builder — the Follow to DM template and a follow trigger don't appear for my account. Could you enable beta access, or let me know what eligibility criteria I need to meet? My goal is to send each new follower a one-time welcome message with a link to my shop. Thanks,Brandon MorrellDadHood Collective

Hi, If I understand well: when I post on instagram with an automation flow (type the word and I’ll send you the link), it doesn’t send the automated link when it is after 24h, calculating from the first reaction. Correct?How do you guys manage this, because it happens a lot and it’s not professional that the link does not follow after someone is tying the word in comments, even if it is 24h after the first comment… Do you have a best practice to share? Thanks! Inge