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General Q&A

Any questions you have about using Manychat.

  • 4,119 Topics
  • 8,873 Replies
4119 Topics
achan
achan
asked in General Q&A
Can I use Manychat for SMS chatbot?

I want to create an SMS chatbot for a client’s business with the following flow:Person messages number AI responds with “How can I help? 1. X 2. Y 3. Z” Person replies ‘1’ AI replies with an specific message for number 1It’s not very clear to me wether Manychat can be used for this example or not. 

71
Gustavo Boregio
Alquien Cercano
Alquien CercanoUp-and-Comer
posted in General Q&A
Message is failed to send, please contact Manychat Support

“Message is failed to send, please contact Manychat Support” I get this message when using the live chat for instagram. Whatsapp works though. None of my IG automations work, not even the menu.

52213
startingoverwithrose
nicolasp
nicolasp
asked in General Q&A
Where can I find the option to greet new followers on ManyChat?

I saw the new feature pop up earlier today, but since it wasn’t working, I deleted it and decided to start from scratch. However, it’s no longer showing up on my paid plan account.It’s weird because it’s working just fine on my other accounts. I really need to get this fixed ASAP since I’m getting a lot of new followers. I’d appreciate any help! 

241
rogerioaraujo
Z
Ziad
asked in General Q&A
Instagram DM Automation Not Replying – Steps I’ve Already Tried

Hi everyone,I’m hoping someone here has experienced this before. My Instagram Business account is connected to ManyChat and I can see new contacts appear in my Audience list when they send me a DM — but no automation replies are sent at all.Here’s everything I’ve tried so far: Tested on a new ManyChat account with a simple “send hi” flow — same result. Confirmed Instagram account is Business (not Creator/Personal). Tried with multiple external IG accounts to trigger the flow. Flow is published, trigger is a keyword, and the first step is a simple message. Checked in Live Chat — incoming DMs appear, but automation doesn’t start. Followed ManyChat support’s Instagram Automation Troubleshooting steps: Refreshed Facebook/Instagram permissions. Reset ManyChat permissions in Facebook Business Integrations. Verified messaging settings (“Allow access to messages” is ON). Checked Handover Protocol in Facebook Page settings. No age/country restrictions. Even t

401
AwaisToor
daekristofer
daekristoferUp-and-Comer
asked in General Q&A
Chatbot Confirmation Loop

Hello Everyone, Im running into an issue i hope you guys can help me with. I currently have my manychat workflow connected to n8n for an IG and WhatsApp chatbot/booking agent, everything goes well during the whole conversation and data is being passed seamlessly until the end when the customer confirms the details for the booking. N8n books the appointment and logs everything into the CRM like its suppose to but when n8n send the confirmation message, manychat does recognize it and goes into a 1 time loop where the customer has to once again confirm the action even though n8n has already completed the action and responded correctly. Ive attached an example of the conversation, n8n confirmation message (output), and my current Manychat workflow. PLEASE HELP.   

313
Gustavo Boregio
Kien
Kien
asked in General Q&A
Lỗi kết nối tin nhắn từ messenger đến Link trên máy hệ điều hành iOS

Hiện tại trong many chat, chúng tôi có cài đặt nội dung tin nhắn trả lời tự động dẫn từ messenger sang link một nền tảng khác là Zalo. Link kịch bản tin nhắn tại đây: https://app.manychat.com/fb101850757986427/cms/files/content20250730083339_707423/editHình ảnh:  Khi chúng tôi thực hiện test trên các máy thì điện thoại có hệ điều hành android vẫn kết nối qua zalo được. Riêng máy có hệ điều hành iOS thì báo lỗi, không kết nối được. Và chúng tôi đang cần tìm cách khắc phụcRất mong nhận được sự hỗ trợ khắc phục sớm từ Many Chat Xin cảm ơn, English translation:  Currently in many chat, we have set up automatic reply message content leading from messenger to link another platform, Zalo. Message script link here: https://app.manychat.com/fb101850757986427/cms/files/content20250730083339_707423/editWhen we tested on the devices, the phones with Android operating system could still connect via Zalo.Only the devices with iOS operating system reported an error, could not connect. And we are look

101
rodrigo_silvano
Giada Vettorato
Giada Vettorato
asked in General Q&A
apply retroactively?

Hi there!I have a quick question regarding ManyChat triggers. If I activate a trigger now, will it apply retroactively to a post where I’ve already started replying manually (in comments and DMs)?Specifically, I’m wondering: will those users receive the automated message again or could it create duplicates?Thanks in advance for your help!

131
Gustavo Boregio
H
HelpmeUp-and-Comer
asked in General Q&A
[Urgent] Whatsapp automations not working

Hello  Was on vacation for 2 weeks. Came back and purchased a new phone. Transferred whatsapp over and setup a new automation for customers to text a keyword > send message back > add tag  A few contacts sent the keyword and it didn't fire so I followed the usual suspects in troubleshooting. Then I realized all of my automations are not working in whatsapp. I tried reconnecting and all kinds of stuff but I can't figure it out.  These are automations that have been working fine for almost the entire year. Please help! I am using WA business. 

476
H
Ashbaileyyy_
Ashbaileyyy_
asked in General Q&A
Adding My IG Business Account

Hi, I am trying to add my business instagram account through ManyChat but running into issues. When trying to add it, it loops me back to my personal instagram’s login. Can someone assist?

162
rodrigo_silvano
Mikeymike
MikeymikeChannel Explorer
posted in General Q&A
unable to login with google

when i try to login with google 

194
rogerioaraujo
roni
roniUp-and-Comer
posted in General Q&A
Unable to Receive SMS Code for WhatsApp on My Phone

Hi everyone,I recently encountered an issue with WhatsApp on my phone. I tried using the manychat but didn't find it helpful, so I decided to remove everything related to it. However, now I can't return to my WhatsApp account on my phone.The main problem I'm facing is that I'm unable to receive the SMS code required for verification. I've tried using different phone numbers, and they work fine, but when I use the same number that's associated with manychats, I don't receive the code. I keep getting an error message saying to try again in an hour.i tried deleting the app, restarting mobile, clearing cache/ I’ve already removed and deleted everything in setting, but the issue persists. Can anyone help me resolve this?Thanks in advance!

26810
Mikeymike
Arthur Richard
Arthur Richard
asked in General Q&A
Pricing conversion different on same plan with R$

Sorry if it may be obvious, im currently checking manychat prices for a client, but noticed the pricing is weirdly different. My country currency is Real (R$), and converting the  45 dollar plan to R$ it´s around R$ 252, but instead its priced at R$ 499 here.  Shouldn´t it be R$ 252? Without VPNWith VPN on "Americas" 

161
rodrigo_silvano
mejia8906
mejia8906Up-and-Comer
asked in General Q&A
Issue updating an IG automation

Hi community, im triying to update my current automation (Instagram) with some edits and when I press update, and error message appears with “stop linked ad in your ads manager before taking this action”. I have tried countless times, stopping all campaigns in the ads manager but its still not working. Need help! 

48910
ignacito
lawrencecrossfader
lawrencecrossfader
asked in General Q&A
Instagram Collab posts

If I am the creator of the post but I invite a collaborator, will my many chat automations still work for all comments coming from all collaborators followers?

465616
ChrissyMartinez
QGVentures
QGVentures
asked in General Q&A
Automations for different contacts

Hope all is well everyone, my name is Dj and I’m having quite the issue and was looking for a bit of help. So I have an automation flow that involves about 4 different automations, my goal is for one contact to finish the first automation then once that contact is finished, it will start another automation but I want to send the 2nd automation to a different user, not the same user. I tried using conditions but that usually just stops the automation after the first automation ends and doesn’t send the message to the user that meets the conditions. Anyone know how to solve this issue?

192
Aafia Umair
Grace Kenneally
Grace KenneallyUp-and-Comer
asked in General Q&A
Many chat/ leveraging emails

How can I use many chat to get emails? 

152
AwaisToor
samar
samarChannel Explorer
asked in General Q&A
Sending Manual Conversion Data to Meta

I hope you're doing well.I have a question regarding conversion tracking. If we manually mark a lead as “purchased” (for example, by clicking a button or updating a field inside ManyChat or an integrated with airtable), is there a way to send that conversion data back to Meta (Facebook/Instagram) as a custom event?We’d like to understand if this manual action can be connected to Meta's tracking so we can optimize our ad campaigns properly.Looking forward to your guidance.Best regards,Samar Abbas

111
AwaisToor
Mikeymike
MikeymikeChannel Explorer
asked in General Q&A
Action to send a whatsapp message to another phone number

how to add such an action? thnx

507
Mikeymike
Roman T
Roman T
posted in General Q&A
Pass an url to a user's custom field as a telegram ref url payload

Hey everyone,I am adding a payload to a telegram Ref URL that triggers a sequence in ManyChat and saves the payload to a user’s custom field, following https://help.manychat.com/hc/en-us/articles/14281358848924-Messenger-Ref-URL-Trigger.A simple text value like “test” works fine.However, when trying to add a url as a payload, ManyChat does not save it, and the target sequence is not triggered.https://t.me/my_Bot?start=w42515731--https://google.com/I’ve tried url-encoding the url as well, that did not work either:https://t.me/my_Bot?start=w42515731--https%3A%2F%2Fgoogle.com%2FHow may I fix or troubleshoot it?

142
Gustavo Boregio
LanahLee
LanahLeeUp-and-Comer
asked in General Q&A
Set up the flow when a user text to me or replies to a question

Hi ManyChat community,I’d love some help with this issue!I want to set up my flow so that when a user text to me or replies to a question, ManyChat will:1. Automatically add a tag (manual-chat - i created, added only when client text to me), and2. End the automation flow so we can continue the conversation manually.I can’t find a way to add a condition, what’s the best way to do this?  Thanks in advance for your guidance!

486
Gustavo Boregio
aurel
aurel
asked in General Q&A
Do sequences stop/pasue on reply?

Im looking to build a Basic follow up sequence where i would manually opt the conatct in, they then get followed up with 5 follow ups all delayed by 1 to 2 days. If a prospect replies at any point in this sequence does the sequence pause or stop? if not how do i make it stop.  Thanks. 

111
Aafia Umair
Angel_DeCastro
Angel_DeCastro
posted in General Q&A
HIRING!!!

🌟 ManyChat + AI Automation Specialist (Part-Time / Hourly) 📍 Remote | Flexible | Paid hourly | As-needed basis  👋 WHO I’M LOOKING FOR A sharp ManyChat builder who can plug in when I’ve got too many projects.You’ll support me with logic-heavy flows, segmentation, and AI messaging inside ManyChat.Think: AI-enhanced funnels, GPT-integrated replies, fallback loops, flow optimizations — the smart stuff. This isn’t full-time. You’ll work only when needed on a flexible, hourly basis.  🧠 WHAT YOU NEED TO KNOW• You’ve built complex ManyChat flows (tags, conditions, randomizers, segmentation, etc.)• You know how to integrate AI/GPT inside ManyChat (custom fields, logic, OpenAI calls)• Bonus if you know Make or n8n• You care about clean structure and don’t create messy bots• You’ve worked with coaches, creators, or product brands — or you learn fast COMPENSATION• Starting at $15/hour• You’ll only work on selected tasks when my workload is full (this isn’t white-label) 🚀 TO APPLY Send me:1. A

160
Angel_DeCastro
saad sayeh
saad sayeh
asked in General Q&A
how to dm the new follower

Can you please enable 'Follow to DM' beta feature for my Instagram-connected workspace?

782
josip
Manu518
Manu518Up-and-Comer
asked in General Q&A
WhatsApp Send Dynamic image outside the 24hr window

Here’s what i would like to achiveOn my website theres a button that whenever you click on it, it’ll take a screenshot of a group and then storage it,I would like to send that picture on a Whatsapp message like:-----------------------------------------------------------------------------------------------Hello there!here’s your image Is there any way i can accomplish this? 

132
Manu518
DonnaM
DonnaMChannel Explorer
posted in General Q&A
Email Capture not working

I have tested my new automation, for a free guide but capturing their email address before they get access. I toggled off the ‘skip’ option to ensure they needed to enter an email, but on testing, and word triggers their access to the guide.How can I change this please? The whole point is to capture their email but without a funnel / sign up page

7215
Aafia Umair
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