General Q&A

Problem description:I connected my WhatsApp Business account to ManyChat.After disconnecting the account from ManyChat, I can no longer use WhatsApp: I cannot access either the Business or the standard version. I already tried uninstalling and reinstalling the app and verifying via SMS/phone call. Every time I try to log in, I get the message: “WhatsApp is currently unavailable. Please try again in 1 hour.” Question:What should I do to reactivate my WhatsApp account and be able to use it normally (even without ManyChat)?

Hi there,my problem is that my Instagram automations are not being triggered, even though the page is connected.Here’s what I’ve tried so far: I reconnected my Instagram account to ManyChat. I checked the permissions and made sure all required access was granted. I duplicated the automation and restarted it to test if this solved the problem. I generated a new automation  I do not have any restrictions on Instagram - already checked that  Despite these steps, the automations still do not work. I already have a Support-Ticket, but no answer to my mails. Could someone please help me resolve this issue, since we started a launch and need the automations?Thank you for your support!Anne 

Necesito ayuda para conectar y obtener manychat pro 

Hey!  I am connected to Meta and am currently linked correctly to my insta account, but I am struggling to get my ads running with an Engagement ad. I created the automation it is it live, but I for some reason I’m getting an error message on Meta. Thanks! 

Is there a way to have voice note for data collection? The reason I ask is because I want to be able to use the action on reply and the if contact has not responded options.Thanks 

Hey,New here! I have tried to set up a comment to message automation but when a friend has comment on the post it is not sending her the message and link I have set up. Any suggestions?

I understand recurring notifications were being phased out, and this finally hit my pages yesterday. I was under the impression that when these were phased out id be able to use ‘marketing messages’ as a replacement means of contacting inquirers outside the 24 hour window. Now i can no longer send recurring notifications, but i also dont have access to ‘marketing messages’, so i have no way of contacting users outside the 24 hr window. Does anyone have any further information about why i cannot do this?

Ive a long time trying to change profile name but only email is possible to change. the name is from a people that was not on the team a long time ago, but name still there. 

I just joined manychat to connect to my instagram and it keeps telling me I am already connected ~~ Joyous is already connected to Joyous ~ it says… but cannot figure out how to connect… I do not see anywhere on my IG that it shows connected to manychat and I am so confused.

I have a critical billing issue (Ticket #453238). My account is stuck in 'Cancellation Pending' while I need to renew at the correct $15 tier for my 77 contacts. Can someone from the team take a look?"

Paying $1K to whoever can solve this problem.The Issue: Can't use ManyChat automation for new Instagram followers. ManyChat support confirmed my account is ineligible for the "Say hi to new followers" feature due to Meta's beta limitations.What ManyChat Support Said: "Meta has set some limitations that are preventing certain Instagram accounts from accessing it, and it looks like your account is one of the ineligible ones for now. We aren't able to pinpoint exactly what causes the restriction or say if or when it will be lifted in the future. This limitation isn't caused by your actions in Manychat - it's just part of the current beta process."What I Need: A working solution to automate responses to new Instagram followers, whether through ManyChat or an alternative method.Payment: $1,000 USD to whoever provides a verified working fix.Drop your solution below or DM me.

Hey there, I just set up my account and have an issue. I like the auto-DM new followers option. But I don't want to try and get their email immediately. I want to start a chat/conversation with them first (this often leads to business). But it isn't letting me remove the "add button" to request email.Is this available only in the paid option? Or is there a workaround?

Hi Please can someone help as other posts don’t seem to solve my concern and not sure why there isn’t a support function…? None of my new automations work, I have a paid account, there’s only one word etc all the other problems I’ve seemed to gone through on here but still nothing? Reply to comments also isn’t working? And the accounts are linked. Any advice would be great thanks x

Is anyone else experiencing this with Manychat? A screen that says "Let's confirm you are human" keeps popping up for me. It happens after I leave the screen idle for about 5 minutes. Is this a common issue, or is it a problem with my account?

Hi, I have an empty ManyChat account tied to this email. I need to delete this workspace to free up the email so I can use it on my main account. How can I delete this workspace if I don’t see a delete option?

Instagram ads are no longer clicking into the bot flow directly from ads.  Even with all the correct settings and partner ads chosen.Meta has stopped the lead with a pop up screen which causes most of the leads to bail.  This is costing everyone a lot of money.  The IG ads used to be a single tap redirect from the ad to the flow.  Now Meta is presenting the user with this: Most at this point leave the ad bc they don’t know what to do.Very few will tap on ‘message streampremiere’ which actually takes them to the bot flow.Anyone left could send a message in the blank box which also doesn’t send them to their message they just sent. It gives them a fast pop up at the bottom of their screen to view what they just sent. At that point I have to then try to prompt them with a keyword to get into the bot flow.  Mo

Hi, I have an account which had quite old connection (Dec 2025), and only recently started using it. It says that connection is all good, yet messages and contacts don’t show, and sending messages doesn’t work because there is no contacts. I tried refreshing the permissions and still nothing.Does anyone know what may be the issue

I previously was able to connect my accounts. The website looked totally different. Now when i login it take me to the app that doesnt have a side bar the the ai chat bot reffers to. I cannot access any settings. I keep going in cirlce to connect my account and then it says its connected and then it says a request was sent. Did something happen to the website is this a back end issue? Why did my account disconnect itsef? I got an email to reconnect it but it stilll just takes me in the same circles. This is so frustrating that you cant call someone  

Yesterday around 23.05 manychat sent around 10 automatic messages to some of my existing followers! I dont get the reason why?

Hi. Cant save my automation because of error “Your button must contain text” at Data Collection block. But there no buttons. How to fix this?   

Boa tarde, pessoal. Acordei com esse erro hoje: “Acesso Denied”.Aconteceu no meu Manychat e no de 3 amigos. Alguém sabe informar o motivo desse erro e como fazer a correção?Good afternoon, everyone. I woke up to this error today: 'Access Denied.'It happened on my Manychat and on three friends' accounts. Does anyone know what causes this error and how to fix it?

Hi guys! I am trying to setup a DM for new followers but I dont want to add a link. Theres a way to just say hi? Thanks

I just subscribed to PRO with Manychat AI.I went through all the steps (under Manychat AI section) to realise that this automatically setup my Insta instead of my Whatsapp.How do I setup AI on the Whatsapp? I even went to Automation > New Automation but now I have more questions:1.  What is the difference between ‘Automate conversations with AI’ & ‘Smart replies powered by AI’?2.  What was the point of me going through all the steps under Manychat AI section? (when it seems I need to do a similar step again?RgdsTrey

Hi,  I have been using ManyChat for a while now and its really an important partner to have. It makes my life easy. However, I am unable to renew the subscription for continuously 3 days. Tried with 4 different card details but system isn't just ready to accept any! The payments were on auto pay and it was smooth for past 4 months. Suddenly there seems to be some trouble. Can anyone help? Now all the automations have stopped running.. ruining my rest of the day and adds to my anxiety of replying to everyone under DMs and comments! phew.. please help! Many chat team please solve this for me :)

like the title says it Maybe inform your customer that youll include a "Automated by manychat" chat after each automation?I get that you want to convert us into paying customer but you need to communicate will be shown on the free tier vs not, or at least communicate that during the automation set up process… Imagine to horror when suddenly out of no where unexpectedly, customers are just being told its an automation