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General Q&A

Any questions you have about using Manychat.

  • 3,901 Topics
  • 8,222 Replies
3902 Topics
eli45
eli45Up-and-Comer
asked in General Q&A
Bypass Default “Hey, how can I help?” Greeting and Send First DM Straight to ChatGPT AI Step

Hi everyone – I’m building an AI-powered Instagram DM assistant in ManyChat (Pro plan) for a coffee shop, and I need help bypassing the built-in “Default Reply” greeting so that the very first customer message goes directly into my ChatGPT action. Here’s what I’ve set up and where I’m stuck:  1) What I’ve Built  Automation type: Instagram Default Reply (Automations → Basic → Default Reply) Trigger: User sends a Direct Message Canvas flow:   Default Reply (pink card that says “Hey, how can I help you?”) AI Step (ChatGPT integration with my full FAQ-style context & system prompt) Send Message ({{response}})  This consistently returns perfect context-driven answers… but only after the user sees the greeting and has to re-ask their question.  2) The Problem  First DM: User writes “What milk do you offer?” → Bot replies “Hey, how can I help you?” Second DM: User must repeat “What milk do you offer?” → Bot finally returns “We have Whole, Oat, Almond, Soy, Coconut…”  I

284
eli45
Mel E
Mel EChat Surfer
asked in General Q&A
Filter Live Chat by manual interaction

I recently launched a load of new automations for a client - and they have absolutely flown, which is amazing!BUT - this has left them with the issue of having so many messages in Live Chat that they are struggling to sort the DMs from automation from the ones that are manually sent.They need to be able to quickly respond to people who manually send them a question - but these are being lost among the sheer amount of automated conversations.How can we filter Conversations where the last interaction was a manual activity, NOT an automated one?

203
rogerioaraujo
CBenjamin
CBenjaminUp-and-Comer
asked in General Q&A
My Automation is not working

This is month 2 of my automations not working. I have 3 profiles on my account all automation stopped working out of no where. I setup Comment Keyword, select post etc its live 20 ppl commented and nothing went to them nor did they get the auto reply in the comment section. everything was working fine for the past year. Now im paying and no automation. I refreshed the profile numerous times and i believe i made sure manychat has all permissions toggled on for facebook permission. Please Help!!!

573
Raquel C
Manychat Team Member
Tíndaro Homem
Tíndaro HomemUp-and-Comer
asked in General Q&A
I’m not able to upload PDF files or any other type of file in the WhatsApp automation.

Hi everyone! I need some help with a sudden issue.I’ve always been able to upload PDF files (and other file types) to my WhatsApp automations on ManyChat but today, I’m getting this error message:“File type not allowed. You can upload: aac, mpeg, mp3, ogg, mp4, 3gpp, gif.”I’ve already tried switching browsers, computers, and even internet networks, but the problem persists.It seems like something changed from yesterday to today. Has anyone else experienced this?Could it be a temporary bug or a recent update?

12012
Gilmar Souza
prakashhindujaswitzerland
prakashhindujaswitzerland
asked in General Q&A
Prakash Hinduja Switzerland (Swiss) How can I integrate ManyChat with other tools and platforms?

Hi everyone,I’m Prakash Hinduja from Geneva, Switzerland (Swiss) looking to integrate ManyChat with other tools and platforms to enhance my automation and workflow processes. Has anyone here had success with specific integrations, or do you have any suggestions on the best tools to connect with ManyChat?I’d love to hear your thoughts on which integrations have worked well for you and any tips on getting the most out of them. Looking forward to your insights! RegardsPrakash Hinduja Geneva, Switzerland (Swiss)

00
prakashhindujaswitzerland
NIgefire
NIgefireUp-and-Comer
asked in General Q&A
Curly Brackets and my chatbot requests

We're attempting to use a Custom User Field (e.g. User_Question) in a webhook body using the + Add a Field feature within the "Edit Request" screen. However, when the variable is inserted, it does not auto-wrap with double quotes or curly braces ({{ }}), which causes the JSON to become invalid. Even when manually adding the correct format ("{{User_Question}}"), the system either strips the quotes/brackets or continues showing Invalid JSON. We've followed all official instructions, but the variable remains unrecognized and the request fails to trigger the webhook correctly.Help as the manychat Helpdesk are asleep at the wheel 

3410
NIgefire
Haru
HaruChat Surfer
asked in General Q&A
Issue with Automation Trigger for Clearing Custom Field

Hi ManyChat Team,I’ve set up an automation to clear a custom field for chat data collection, but it’s not triggering at all. I’ve tried refreshing and clearing the cache on my side, but the issue persists. Could you please check if there’s any problem or recent changes on your system?Thanks in advance for your help!

61
Gustavo Boregio
davidle
davidle
asked in General Q&A
AI Assistant Chatbot using ChatGPT

Hi all, I’d like to build an AI assistant chatbot using ChatGPT that can save the messengers inputs to certain custom fields. I tried the AI Step and was pretty underwhelmed by it. I saw the documentation for connecting ChatGPT, but from reading through the forums, it looks like the Assistants API can work with some workaround. If anyone is able to share some guidance, I’d greatly appreciate it! Thank you!

1644
NIgefire
danimb13
danimb13
asked in General Q&A
Whatsapp connection problem

When trying to connect an existing Whatsapp API number I successfully go through the Meta pop-up. After accepting the connection the following error message pops-up. I don't really understant what I have to do and I'm afraid of loosing the good reputation that this number already has.The support team tells me I have to disconnect the number from my Whastsapp Business Manager, but doesn’t make any sense, all the numbers I’ve connected appeared there. 

132
Raquel C
Manychat Team Member
humilis
humilisUp-and-Comer
asked in General Q&A
Button stopped working on Telegram

The buttons below the text and media messages stopped working.At first I thought it had to do with the payments handling, but even a simple text message no longer works.I recorded it, have a look: https://drive.google.com/file/d/1NZJ6J1sCRE7ev1rGWjDhdcCWqnFWdl7k/view?usp=sharingBelow is the automation. On the mobile is tells me that it's trying to connect. Appearantly that was not successful.Has anyone experienced this - and solved it😅?

72
humilis
Graficketriky
Graficketriky
asked in General Q&A
Doesn't work automations

Hi,I don't know why, but ManyChat Instagram stopped working for me.None of my auto-replies are working.I tried reconnecting, but it still doesn't work. I tried Refresh Permissions.Do you know what to do next?Thanks, Nikol

191
Gustavo Boregio
stevenmaz
stevenmazUp-and-Comer
asked in General Q&A
WhatsApp messages via API not being delivered

Good day, I have successfully integrated with the ManyChat API and can validate and Create subscribers. However sending of WhatsApp messages is not working, Please check my payload and logs below:From your application logs (supabase/functions/whatsapp-checker):Timestamp: 2024-12-27 14:15:24 UTCSubscriber ID: 657681435Customer ID: AQT25759Message Content: "Congratulations Steven! Your application has been approved..."API Endpoint: /fb/sending/sendContentMessage Tag: ACCOUNT_UPDATEAPI Response Status: 200ManyChat Response: {"status":"success"}API Request Details:{ "subscriber_id": "657681435", "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": "Your message content here" } ] } }, "message_tag": "ACCOUNT_UPDATE" }Details:Subscriber ID: 657681435 Phone Number: +2775******* (masked for privacy) Timestamp: 2024-12-27 14:15:24 UTC API Endpoint: /fb/sending/sendContent Message Tag: ACCOUNT_UPDATE API Response: HTTP 200 with {"status":"success"} Issue: Message shows

193
stevenmaz
Chaimaa
Chaimaa
posted in General Q&A
Information about the upcoming course of manychat

Hello, can you please let me know what is the exact program of the upcoming course of manychat 

20
Chaimaa
raymondtan91
raymondtan91Up-and-Comer
asked in General Q&A
[AI Step] Sending a link using AI step, but the next message reply from AI still showing the link

Hello, community, i can’t get this issue solve no matter how, i design a simple flow like the screenshot below: When i test this, i found that, after the AI step send the link, when i reply ‘thank you’, the AI reply ‘welcome with the link again’, how can i get this solve? i tried to prompt the AI don’t include the link in the message when saying welcome, but it doesn’t work.   

70
raymondtan91
jhai
jhai
posted in General Q&A
Automation is not working

This is a screenshot of my automation, I am using a FREE Version, and I am trying to figure out why my automation is not working. It says Live, but when I try to test it using a different account, the trigger is not working, the flow is not working. I am using more than 10 images.. The activate  14-day free trial always pops out. If I use a PRO Feature,I dont see it on Pricing plan. Is the ACTION a PRO Feature? Pls help… 3 keywords are active. Refresh permissions, multiple times I tried. 

161
rogerioaraujo
silviachedid
silviachedid
asked in General Q&A
Merge Account Error

My accounts are separated. When I try to copy one to the other, the system shows me a success message, but the automations and contacts aren't automatically merged. Each account is linked to a social media. I want one account to be the owner of all social medias.

50
silviachedid
pynchon
pynchonChat Surfer
asked in General Q&A
Instagram flows triggering only once

Hello guys! For some reason my flows on Instagram (specifically for posts) are being triggered only once. If you’ve already triggered it using the keyword and you try do that again, it won’t work. It didn’t use to be like this and I’m not sure what changed.Anyone got any light to shine on this? Thank you!

465
crhodud
josefinemk
josefinemkUp-and-Comer
asked in General Q&A
Automation sending messages multiple times instagram

Hey, I’ve got an automation set up like this: User comments on Instagram post Message sent to user User clicks button + receives new message with link User clicks link After link click, + 5 minute wait – then, a message is sentThe problem I’m running into is if the user goes back to click the link again, the message after the 5 minute wait is triggered again. I just had a user receive the samme message 8 times… How do I make this message run only once?

375
rogerioaraujo
sunny0731
sunny0731Up-and-Comer
asked in General Q&A
If someone replies with two Automation keywords at the same time, only the first keyword will trigger.

I’ve encountered a situation where I have three different IG Automations set up. When a user triggers more than one Automation at once, only the first Automation is activated. Even if they continue to leave other Automation keywords in the comments afterward, those do not get triggered. I’m not sure what is causing this issue.

122
sunny0731
Rachid13
Rachid13
asked in General Q&A
Problems connecting Instagram

Hello,I can't link my account to Instagram.I was already using it at the time, but now I can't renew the connection. In Instagram, the connection to Manychat is shown as active. I am stuck at the screen where I can click on “Send request / Request sent”, which I have done. But it doesn't go any further.What can I do?My email account is djabout13@gmail.com and my Instagram channel is word.media.social.FYI: Copy&Content is actually the same account, I just changed the name.Thank you very much Best regardsRachid

171
MR ROY
gomosz
gomoszUp-and-Comer
posted in General Q&A
Issue Subscribing to Free Pro Trial – Credit Card Not Accepted

I am currently trying to sign up for the free trial of the Pro version of ManyChat. During the registration process, I entered my credit card information, but unfortunately, the card was not accepted. I tried several different cards, all of which are valid and have sufficient funds, but received the same error each time. Since this is only for the free trial period, I am unsure why the payment method is being declined. I would really like to explore ManyChat during the trial phase and would appreciate your assistance in resolving this issue. Please let me know if you need any additional information from my side. Thank you in advance for your support – I look forward to your response. Best regards, Stefan SZgomolk

133
Fabio Gaulke
A
ArkadyGUp-and-Comer
asked in General Q&A
Why does Zapier always show “Validation error” with no details for webhook/API errors?

Hi everyone,Whenever I use Webhooks by Zapier to send a POST request to an external API (like ManyChat’s), if something fails, Zapier always shows the same message:❌ Failed to create a request in Webhooks by ZapierThe app returned “Validation error”.This is extremely generic, and it’s the same message no matter what the actual issue is. But when I test the same request in Postman, I get a helpful error body from the API — for example, it might say something like “Missing phone number” or “Invalid field format,” which lets me fix the issue immediately.My questions are: Is there any way in Zapier to see the full API response, especially the message body? Could Zapier expose the raw error from the API in the task log, console, or anywhere behind the scenes? Is this something other users have run into? How are you debugging around this? I’d love any workarounds, tips, or clarification. Right now, I’m spending a lot of time guessing what went wrong because all I get is “Validation error

575
A
karlijn
karlijnUp-and-Comer
asked in General Q&A
Flow trigger based on a 'LIKE'

Quick question:Is it possible to trigger a flow based on someone liking a post on Instagram (or Facebook)?So not commenting or messaging. Just liking the post or reel itself.Thanks in advance for your insights! 

395
karlijn
FaisalRathor
FaisalRathorChat Surfer
asked in General Q&A
Trigger a flow or send content to a contact after the 24h messaging window

Quick question:Is there any way to trigger a flow or send content to a contact after the 24h messaging window has closed?Looking for possible options like:- One-time notification (OTN)?- SMS or Email fallback?- Ads JSON or sponsored message trick?- External triggers via API or Zapier?Would love to hear what’s working for you allThanks in advance!

303
sajithmohan
azwealth
azwealth
asked in General Q&A
Can't change Instagram account connected to Manychat

Hello,I mistakenly added a wrong Instagram account to my account and haven’t been able to remove it and connect the right one.For some reason, the “remove account” button is not displaying.

2392
AfroKandy
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