General Q&A

Hi all,I would like to sent a follow up message, if someone has received a link, however, has not clicked on it. Do you know how to set up this function manually in the flow? 

Goal:I want to connect my Facebook Page to ManyChat so I can build Messenger automation flows for my Facebook Ads.What Happened: During ManyChat onboarding, I was prompted to connect a channel. My Facebook Page did not have an Instagram account connected, so I created a new Instagram Professional Account and linked it to my Facebook Page. After connecting Instagram, ManyChat successfully created a workspace under the Instagram channel. However, when I try to connect the Facebook/Messenger channel, the connection does not complete. Current Behavior: ManyChat can see my Facebook Page. My Facebook Page appears in the permissions and integrations. I have Full Control access to the Facebook Page. I am the creator and only administrator of the Page. The Page is properly connected to my Facebook account. ManyChat is listed under Facebook Business Integrations. When I click the "Connect" button for Facebook/Messenger: The button shows a loading animation for a few seconds. No

Hey everyone! 👋I've been digging into TikTok automation lately, and I'd love to hear from people who are actually running it day to day rather than just reading theory about it.A few things I'm curious about:1. What does your funnel look like? Do you keep people inside TikTok DMs all the way, or move them somewhere else — link in bio, WhatsApp, Telegram, email, a landing page?2. What triggers the automation for you? DM keywords, comment keywords, something else? I'm especially curious how well comment-to-DM works these days, since I keep seeing mixed info about it.3. Has it actually been worth it? Honest takes very welcome, including "we tried it and it didn't really move the needle" — that's just as useful to hear.4. What niche are you in? I have a feeling TikTok automation works much better for some niches than others, but I'd love to know whether that's actually true or just my assumption.Even a one-line answer would help a lot. Thanks in advance 🙏

Instagram creator account @fer_nogueras, connected to Manychat via the Unified onboarding flow, permissions refreshed today (Meta confirmed "Manage and access messages for the Instagram account").Everything from the troubleshooting checklist is verified:"Allow access to messages" is enabled under Connected tools, message requests open to "Everyone". The account is linked to the Facebook Page "Fer Nogueras" (ID 1211766582012999), owned by the Business Palmara Group. No connection alerts in Meta Business Suite. No age or country restrictions on the Page. Incoming DMs arrive correctly in the Manychat Inbox, so the connection works.The "Say hi to new followers" automation is LIVE, shows 7 runs and 0 sends. Tested with fresh accounts that had never followed @fer_nogueras and had not followed any other Manychat account this week, waited more than the 5-minute delay: nothing sent, not even in message requests.The AI Support Assistant can't escalate to the Support Team on my plan. Could someon

Hello, I keep realising my automated DMs sometimes work and sometimes don’t work when looking at people’s comments. It’s so frustrating. Do I have to keep refreshing the permissions or is there a way to fix this permanently?  

під чс роботи бота в кінці не видає телефон . що треба зробити? раніше все було добре

Hi,I’ve made an automation where people leave their e-mailaddress and first name and Manychat automatically adds them to Kit. But for some reason it won’t add their First Name to the Contact Data. I’m adding it manually now but that’s quite overwhelming when hundreds of people are reacting.Does somebody recognize this problem? Or is somebody using a similar automation with the difference that it works? If so - please tell me how you do it. :) Many thanks!

Hi ManyChat team,We opened Critical support ticket #557166 almost 48 hours ago and unfortunately we still haven't received a response from the Support Team.This issue is severely affecting our business and our lead generation process.Our Facebook content is currently generating hundreds of leads through comments. The ManyChat automation is triggered correctly and the public comment replies are working, but the private Messenger messages are not being delivered to the vast majority of users.Our automation has registered over 600 messages sent, but only around 1–2% are being delivered. This makes our Facebook lead generation funnel practically unusable despite the social campaign itself performing extremely well.We have already checked the Facebook/ManyChat connection, refreshed permissions, checked Conversation Routing and performed several tests. The issue persists.We also followed up on ticket #557166 via email today.Could a ManyChat moderator please follow up internally with the Supp

Hi! I’m setting up the “Say hi to new followers” Instagram automation.It currently opens in Quick Automation / Easy Builder, and I only see the option to add a link.I want to use Flow Builder so I can upload a PDF directly and customize the automation more.I can’t find “Switch to Flow Builder” anywhere in the current interface.Where exactly can I find it?I’m on the Essential plan. My goal is for the PDF to open directly inside Instagram, not through Google Drive or another external link.

everything worked fine, auto DMs with links were being sent UNTIL I  paid for a subscription and now nothing works.  I’ve edited, reposted, refreshed, repeat.  NOTHING WORKS SINCE PAYING.  

Comment to DM feature is now working and all the funnels are down. 

Hi everyone, I'm trying to connect my Instagram account to a new ManyChat account, but I'm getting an error because this Instagram account is already linked to another ManyChat profile. The problem is that this connection was set up previously by someone else, and neither I nor anyone on my team has access to that old ManyChat profile anymore. Is there a way to unlink my Instagram account from that old ManyChat profile without needing access to it? I'd really like to avoid having to create a brand new Instagram account just to solve this. Has anyone run into this before, or does the ManyChat team have a support process for this kind of situation? Any guidance would be appreciated!

Hi! I'm building a flow for TikTok, and when I went to test it, it wasn't working.I tried using the Preview option, but it says it's not working. The flow is supposed to be live, but when I send the keyword to test it, the message isn't being delivered. On my end, it actually shows that it's a violation.I'm not sure how I'm supposed to test the flow if this is happening. Has anyone experienced this before or knows how I can test it?

I’m having a really strange issue with my ManyChat Instagram automation, and I’m hoping someone has experienced something similar.The automation is triggered when someone comments a specific keyword on my Instagram Reels. It’s supposed to: Reply to the comment. Send the user a DM. The problem is that it’s very inconsistent. Some users trigger the automation normally, while others comment the exact same keyword and receive nothing. When the DM fails, the automated reply to their comment also doesn’t happen.What’s even more confusing is that Instagram shows that the message was sent by the ManyChat automation, but when I open the actual DM conversation, I can’t see the message there.I initially thought this might just be an issue with the DM not appearing on my end, but I’ve had users reply saying there is no message there at all. So it seems the message actually isn’t being delivered, despite Instagram showing it as sent.I’ve already: Refreshed the Instagram/ManyChat permissions twice

It says that I need to upgrade. BUT I already have.  

I subscribed to this service Manychat so I could have it help me auto respond to comments on my Instagram and Facebook page. However, after I signed up, I noticed that the comments on the last two videos that I’ve posted are no longer showing up at all. It tells me that I have 9 comments, for instance, on this video but when I actually open the comment section 0 are visible. I logged into another instagram account I own to verify, and I also could not see any comments on those 2 posts. I also checked my last 2 posts from a friend's phone on their Instagram account, and faced the same issue where I could not see the comments. Also, the automation I created to respond to a keyword commented on those videos is not working - the trigger does not send them a DM and does not reply under their comment.I included screenshots below of how it says there are 9+ comments yet only 1 is visible.From the looks of it, this is an issue specifically with Instagram, possibly reacting to the Manychat inte

Olá, bom dia! Eu faço automação constantemente, mas nos últimos dias elas simplesmente não estão funcionando. Eu ativei váaaarias, mudei o formato, modelo… mas mesmo assim, não funcionou, os meus seguidores não recebem nada vindo da automação. Já fiz as atualizações das permissões, já removi página do facebook, já coloquei UPgrade no plano e mesmo assim não funciona.Alguém já passou por isso?

Hi,Just built a bot for instagram. Works perfectly fine on mobile, but on desktop, the buttons just refresh the page instead of going to next action. Any clue?  

   Adjunto las capturas de pantalla de mi flujo  en Manychat, la campaña de meta, en que se estan realizando clics, pero no llega activarse el flujo. En este punto he seguido toda las recomendaciones de la documentación y sinceramente ya no se que más hacer, es mi primera vez trabajando con manychat, por lo que intuyo que debe ser alguna configuración que no estoy considerando, por lo que le pido su ayuda  o en su defecto si conocen a alguna agencia o asesor que e puedan referir 

Hi everyone! I’m trying to understand an issue with an Instagram follower automation.We’ve gained around 4,000 new followers, but only 253 people have entered/received the automation that is supposed to trigger for new followers.I understand there may be eligibility or Instagram/ManyChat limitations, but the difference seems quite significant. Has anyone experienced something similar?I’d like to understand:Why would only a small percentage of new followers trigger the automation? Is there a specific setting or eligibility requirement I should check? Is there any way in ManyChat to see which followers were eligible, which ones triggered the automation, and why the others didn’t? Is there anything we can change to increase the percentage of new followers entering the automation?For context, we have approximately 4,000 new followers vs. 253 automation entries (~6%).Any advice on what I should check or how to troubleshoot this would be really appreciated. Thank you!

I have tried several differnt days to connect the “Hi to New Subscriber” feature.  I have a yellow text box that says, “Unavaliable for Now” To Use this automation, you need to update Instagram permissions. When I click the link, it update permissions…  I click the “update permissions” button and I get a box to select the busniss asset to share with Manychat. There are two drop downs - one for Business Portlio - It’s greyed out and I can’t select it.  The Instagram box doesn’t have anything under it. There are two round buttons on the side that Asset Selection that is half filled in, and one underneath that say  Permissoin Confirmation. When I click Permission Selection there is a bunch of stuff and a save button. When I select Save, I get, “Could not connect ManyChat. You may not be connected to netowrk (I am) or we could not establish a connection with our server. (I cleared the cache as suggested by the bot) Check your connection and try again later.  My internt connection is fine. 

Hi ManyChat Team,I've set up "Say hi to new followers" (Follow to DM) for my Instagram account (@deepplanedoc) and linked it to a custom automation flow ("Untitled") via Settings → Instagram → Say hi to new followers → Select Existing.The setup shows correctly: "Send Untitled" is displayed, and the automation status is "LIVE". However, the "Runs" count stays at 0, even after genuine new followers (accounts that have never interacted with @deepplanedoc before, no prior messages, no prior follow) followed the account.For comparison: other automations on the same account, such as Comment-to-DM triggers on Reels, work without any issues. So the general connection between my Instagram account and ManyChat is working correctly, it's specifically the Follow to DM trigger that doesn't seem to fire.Could you please check:Whether my Instagram account is currently eligible for the Follow to DM beta feature Whether there are any known issues affecting this trigger right now Whether the connection/

Hi, I need help with an Instagram Post/Reel Comments automation for @pacochasylwia.The automation is LIVE, saved and configured for a specific Instagram post with the keyword IDE.I have already checked and completed:Manychat is connected to @pacochasylwia Manychat with the ID ending in 612 is selected as the default app in Meta Conversation Routing Both Manychat partner app permissions are enabled Instagram permissions were refreshed in Manychat The trigger is active I tested with a separate Instagram account I used a fresh post that the test account had not commented on before The test comment contained the exact keyword IDEThe result is still:no automatic comment reply no DM Runs = 0This looks like the Instagram comment event is not reaching Manychat at all.Has anyone experienced this with the New Enhanced Connection? Is there anything else that needs to be enabled, or could this be a webhook/connection issue on Manychat or Meta’s side?Thank you.

I cannot get our Instagram professional account @bodycodi into my Manychataccount, and I've run out of self-service options. Hoping a staff member cancheck the server-side record.What happens- Connecting @bodycodi first showed: "바디코디 already connected to 바디코디"- I clicked "Request access" — it shows "Request Sent", but no approval ever  arrived and I cannot identify the owning workspace- After clearing everything on Meta's side (below), reconnecting now completes  with NO error at all — but no channel appears in my account. It silently  re-attaches to a workspace I cannot access.What I already checked- Logged in with Facebook, Google and email — every login shows  "You don't have a channel." (0 accounts)- Instagram > Apps and Websites (instagram.com/accounts/manage_access/):  Manychat is NOT listed- Facebook > Business Integrations: I found Manychat and REMOVED it- Instagram > Message controls > Connected tools: nothing left to revoke- Searched all our company inboxes for Ma

Hi everyone,I’m running into an issue with my ManyChat-to-MailerLite integration and could really use some help.The Setup: Trigger: Instagram User comments a specific keyword, e.g., "Fix" Flow: An automatic DM is triggered asking the user for their email address. Action: The email is successfully captured in ManyChat, and an action is set to send that email data directly to MailerLite. The Problem: Everything was working perfectly for the first 135 commenters, but then it suddenly stopped. ManyChat is still successfully capturing and storing the emails. The data is just not being pushed over to MailerLite anymore. I’ve already checked my MailerLite account, and there are no issues, limits reached, or errors at that end. What I’ve Tried So Far: Refreshed the MailerLite API key. Deleted the MailerLite action from the flow and entirely recreated it. But the emails are still stuck in ManyChat and aren't moving over to MailerLite.Any advice on how to fix this is much appreciated.