General Q&A

Hi!I am keep getting the following error: “Muds the realtor already connected to Muds.Switch Instagram to continue with another account or request access from the owner of Muds.” Can someone please help me with the step by step guidance, think of me as a noob.  See the screenshot below:Thanks

Hello, I configured a simple automation here : So far, it works. It's the next step that doesn't work: When the person clicks on the "Envoie moi le lien" button, the "DM with the link" step is not triggered. I refreshed the permissions, checked that everything was in order via the help center, and it is. I'm a little desperate, could you help me?

Hi,I have a critical issue with External Requests.When a user sends an Instagram image, the URL looks like this:https://lookaside.fbsbx.com/ig_messaging_cdn/?asset_id=...This URL is passed in the payload, but the webhook in n8n never triggers. Test webhook calls from ManyChat work fine Text-only messages also work Problem only occurs when the payload contains lookaside.fbsbx.com image URLs Has anyone experienced this before? How can we make sure the webhook is triggered with Instagram image URLs?Thanks in advance!

From this post:It says it is resolved, but after publishing my reel and adding the quick reply button, I have tested in multiple divces that the DM does not in fact contain the quick reply. What am I doing wrong, if this has already been marked as Resolved?

Hi community!I am having trouble publishing my automation.All I am looking to do is respond in an appropriate manner to someone in the comments of my content after they have said something simple like, “hi”, “hey”, or “hello”. It keeps asking me to set up one more step even afer I have left my 3 variations of responses in the automation.Any suggestions?Thanks, Laura

What are the best ways to use the contacts that i have from a few weeks ago, Is there any way i can send those people new msg or a new promotion that i have now ?

As usual, Manychats monthly downtime has started. WhatsApp automations are not triggering. I cannot wait until another product comes along. This has been like the 5th issue with manychat affecting our business in the past few months. Supports been OK - sometimes great - but the lack of actual fixes is mind boggling. No report on the status page either. Status is showing 100% uptime. What a joke.

Hi Manychat Team,I’d like to submit a feature request regarding the Comment-to-Messenger functionality. Currently, it seems that only 3 standard replies can be set per comment trigger.For my use case, I’d love to be able to set many more variations — for example, 20 or more — so that the automated responses feel more personal and dynamic. This would make interactions with followers feel more natural and engaging, and reduce the sense of repetitiveness.It would be fantastic if you could consider increasing the number of reply variations per comment trigger in a future update.Thanks for your time and for creating such a powerful platform!Best regards,Jan

Hello everyone!I’m building an Instagram Direct agent: ManyChat (Instagram Direct Messages) → External Request → n8n → reply to the user. What’s happening (the issue)  A user messages us in IG DM. ManyChat triggers an External Request (webhook to n8n) and immediately sends a message to the user, but it’s an old value (looks like it’s pulled from a custom field from a previous run). A few seconds later, n8n finishes processing and produces a new reply (I can see the correct text in the output of the last n8n node). But the user doesn’t receive anything else — they only get the early “old” message that was sent before the webhook completed.  How can I force ManyChat to wait for the webhook response (External Request) so the Send Message uses the updated value? Is there a reliable way to make the flow pause “synchronously” between External Request and the following blocks?

Hello,Please, I want to connect MannyChats to my Google ads.I believe this will help improve the quality of leads i get from my campaign because the UI in MannyChat is great!Any Idea or step-by-step process on how I can do this? Thank you. 

The Quick Reply issue was resolved last night. However, the moment I reconnected my Instagram account, I immediately received a 7-day messaging restriction. This is unbelievable. My bot didn’t even send a single message to anyone, yet I was banned right away.I can’t be the only one experiencing this. I’ve been using my ManyChat bot for months without any issues, and I haven’t made any changes at all. The only thing I did was reconnect my account to ManyChat and refresh the permissions.Who can help me with this? I got a 7-day messaging ban, and there’s no way to report this problem to any Instagram official. I already waited 3 days for the Quick Reply issue to be fixed, and now I’ll be out of work for another 7 days.

I’m new to Many Chat and have a question… is it possible to integrate a facebook/meta conversion pixel within the chat for a user fulfilling a specific action - eg. downloading an ebook?My goal is to drive users to chat, and then optimise towards an action in the chat without taking them to a separate website to fulfil the action.Many thanks

I see this message when I send links to people with Manychat who comment on my posts in instagram. I’m assuming it happens for all redirect links that are sent on all platforms with a free account. I’m wondering if this goes away with a paid account as I want it to be more seamless for my followers.

Hi I want to sell products on live chat and to do so I linked my stripe account to see the Catalog button under payments section in the settings, but whatever i did the catalog button is not showing! I changed the stripe account and linked another one but still the same issue appears! and also i disconnected stripe and connected paypal but even though the catalog button is not showing! what to do? i sent to the support but they never reply although im a PRO member on Manychat 

I want them to go into my General DMs. This is because I have push notifications turned on for my primary DM’s and don't want my phone to buzz every few seconds.  Would greatly appreciate some help.

My ig comment auto reply was working great on all my posts but suddenly stopped working. My DM automations are still working fine but comments have stopped and ive put in a ticket and refreshed all settings with their instructions and still nothing. Anyone care to help? Link to automation:https://manychat.com/flowPlayerPage?share_hash=765710_99b501be485bd20561be2b3b913e97192919d660

Hi everyone,I'm experiencing some issues with an automation I've set up in ManyChat, and I'm hoping for some guidance.Here's the scenario: I've created an automation that sends a message when someone comments a specific keyword. If the user clicks on a "quick reply," they are directed to another automation. However, I've noticed that the "quick reply" option doesn't show up for some users. To address this, I've set up a "Follow up if contact hasn’t engaged" action to wait for 10 seconds before following up. Unfortunately, this only works sporadically.Additionally, I've enabled the "retry if reply isn't a quick reply" option twice. But if the user sends another message instead of clicking the quick reply, this option also doesn't work as intended.Here are the specific issues I'm facing:The "quick reply" button not showing up for some users. The follow-up action only working intermittently. The retry option not functioning correctly when a user sends a message instead of using the quick

Manychat allows me to change my automation flow basis on this condition (Whether the user is a follower or not). Recently while speaking to a fellow Instagram business owner, I got to know there is no official Instagram API to check if the user is a follower of your channel or not and there is a high chance Manychat is scraping our IG account to check for follower status. With this question, I want to clearly ask if Manychat is scraping our account to check for follower status? If not, pls provide with Instagram official documentation through which this is made possible on Manychat.  Nothing can be more harmful to me other than getting my IG blocked, hence this is imp for me to 

Hello!I posted a real video using the new "test" feature, which allows you to show your real video only to non-followers. If the performance is good enough, we can then publish it to our profile and make it visible to our community.​​​​​​​Do Manychat automations with a comment and sending a private message work with this new feature? ThanksManon

 I’m trying to send a message through WhatsApp — the account is connected, and everything looks fine in the Meta panel.I was using it normally about 30 minutes ago, but when I tried to reply to a customer just now, this error started appearing.I’ve already updated the permissions in the panel, restarted everything, and tried every possible fix, but the error still persists.  Estou tentando enviar mensagem pelo whatsapp, a conta está conectada, whatsapp tudo ok no painel do metaestava usando a 30 minutos atrás normalmente, fui responder um cliente agora começou esse erro.Já atualizei as permissões no painel, reiniciei, fiz tudo o possível e o erro continua.

None of my Comment automations are working on any of my accounts. DM automations are fine, only comment automations aren’t working… Is ManyChat aware of a problem?

Did anyone have a problem with cancelling ManyChat Pro subscriptions? I definitely canceled mine well before the next billing date only to find out that the subscription was still active. I was charged the bill accordingly even when I DEFINITELY cancelled well before the next billing date of May 23, 2024. What the hell, ManyChat? Your Pro product had its bugs and hiccups even for $45, your support replies take forever, and you can’t even process a subscription cancellation request correctly? I got dusted by my boss because of you!

Does anyone know why URLs and QR codes as a trigger went away. I can see just 4 months ago people were able to use them and this app is useless to me as only a social media tool.  I want to be able to get people on my list at networking events and speaking engagements and I don’t want them to find some random post and leave a comment just to do a quiz I spent time creating.  As we can see with TikTok all social media platforms are not promised to us and if one of them goes down our entire funnel can be broken. It feels like because they can collaborated with Meta they have changed the features to force you to only be on social media tool use them. I want the option to do both. I want to be able to text a link, include it in an email, create a QR code. Not everyone is on FG/IG and certainly not the other platforms. I focus on YouTube and putting a link in the description would be helpful since they don’t have DM options.  This is frustrating!

Hi fellows, I have found that the Next Step after AI Step never gets fired. I have read the documentation about it but it doesnt explain about the next step after AI Step. In my case, People are engaging and chatting with AI perfectly fine but at the end of each message from AI, the person should get a link or button to continue to next step or start another automation. I have tried asking the AI Step in GOAL and in CONTEXT to continue to next step but it does not. I have even tried asking the AI Step to do this by adding a separate task and it did not work. Check attached screenshots. Is there any workaround to this? Note that I have also tried asking AI Step to send a button to the reader; on clicking this button, the reader should get redirected to my Automation but the AI Step generated a button that redirected to a phone number 000000000 and tried to start a new chat. Which also does not help.  

"Your Instagram account is ineligible for using Instagram Business Messaging API."}Im sooo MADDD! I had my account (instagram) connect with manychat for STORIES AUTOMATIONS (contest stories, receive a message dm!)AFTER I CHANGED MY PASSWORD IT DISCONNECTED!!!AND NOW EVERYTIME I TRY TO CONNECT IT KEEP SHOWING ME THIS MESSAGE <--- have anyone passed through the same thing?PLEASE HELPPPPP!