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General Q&A

Any questions you have about using Manychat.

  • 3,988 Topics
  • 8,477 Replies
3990 Topics
elenaelena
elenaelena
asked in General Q&A
Manychat doesn't accept my credit card or apple pay

Hi, I tried to upgrade to the pro plan but my credit cards (both) are not accepted, also apply pay doesn’t work. There is no issue from my bank’s side so can someone please help me with this? I don’t know what else to try.  Thank you! Elena

70
elenaelena
Grace Kenneally
Grace KenneallyUp-and-Comer
asked in General Q&A
Follow up

Is there anyway you can leverage many chat to automate follow up responses when people don’t answer the original DM? 

143
Aafia Umair
adrianaamortegui99
adrianaamortegui99
asked in General Q&A
AI Step does not save system fields or custom fields.

We have an AI Step configuration that requests data to schedule an appointment. This data is then sent to Zapier. It was working fine until around July 6, 2025. After that, it no longer saves the data provided by the user—only one field at the end of the conversation is saved, and it's saved incorrectly. We haven't made any changes to the flow in months, so we know we didn’t cause the issue. Why was it working without problems and now it’s not? What changed? Can someone please help us? The user provides their phone number, but it doesn’t get registered, nor does the email.AI Step GoalStep configuration — it always worked until around July 6, 2025.Step configuration — it always worked until around July 6, 2025.When the data is sent to Zapier and then to Excel, the fields used to come through complete. Now they don’t. See image:Email, Phone, and Topic no longer arrive—only Name. 

70
adrianaamortegui99
BirdAI
BirdAIUp-and-Comer
asked in General Q&A
How to change Manychat Pro Account name

how can I change the display name of my manychat account? I changed the name in Facebook, but it is not changed in my Manychat account

152
BirdAI
Jan Kolros
Jan Kolros
asked in General Q&A
WhatsApp integration - lost access to Meta Business Account

Hi everyone, I need help with a WhatsApp number issue.My phone number is connected to Manychat via WhatsApp API, but it seems to be linked to a Meta Business Manager account I no longer have access to.I want to release the number and connect it to a different automation, but I can't remove it from the Meta account myself.Has anyone dealt with this before?Is there a way to disconnect the number without access to the original Meta Business Manager?Thanks a lot in advance for any advice!

101
rodrigo_silvano
Bogdan777
Bogdan777Up-and-Comer
asked in General Q&A
telegram video message doesn’t send

 

102
Bogdan777
Rocio Thierry
Rocio Thierry
asked in General Q&A
Hola, estoy intentando crear una regla con disparador de "Fecha y hora", pero no puedo seleccionar una fecha. No se abre el calendario emergente al hacer clic en "Seleccionar calendario", ni en Safari ni en Chrome. ¿Me podrían ayudar?

Hola, estoy intentando crear una regla con disparador de "Fecha y hora", pero no puedo seleccionar una fecha. No se abre el calendario emergente al hacer clic en "Seleccionar calendario", ni en Safari ni en Chrome. ¿Me podrían ayudar?Quiero poder mandar a una hora específica el recordatorio de un zoom por whatsapp 

41
Gustavo Boregio
Grace Kenneally
Grace KenneallyUp-and-Comer
asked in General Q&A
Many Chat Training

Hello, I’m wondering if there is a basic guide to using many chat rather than the course? Please let me know!

344
Joren Wouters
bhavesh2000
bhavesh2000Up-and-Comer
asked in General Q&A
My post are not showing on manychat

When I Run Automation campaign My all Instagram reels is showing and 1 reels is mission and I want to apply automation on that reel but the reel is not showing up how to fix this error

361
Yekvisual
caiolmt
caiolmt
asked in General Q&A
Can't connect to my Instagram account

Good evening everyone,I'm just getting started with ManyChat and I'm having trouble connecting it to my Instagram account. When I click "Connect", it opens a pop-up that should probably take me to Instagram, but instead I get the error: "Sorry, this page isn't available."I'm not sure what to do. My Instagram account doesn't appear in Meta Business Suite because it's linked to a different email. I couldn't find anything helpful in the FAQ either.Thanks in advance for any help! Here's a screenshot of the error:  

91
Fabio Gaulke
CLICC_manyC
CLICC_manyCUp-and-Comer
asked in General Q&A
Apperently two automatizations are merged

Something strange is happening with our ManyChat automations. We have two flows: "Current WhatsApp" and "Not Current WhatsApp."In the image I’m sharing, users are supposed to be entering the "Current" flow, but the options they're being shown belong to the "Not Current" one.However, as you can see in the image, the CTR data appears under the 'Current' flow, and not in the 'Not Current' one.My suspicion is that the initial trigger is somehow redirecting users from the first step into the 'Not Current' flow, though that still wouldn’t fully explain the CTR numbers.We’re still quite new to ManyChat, and the base setup was actually built by an external developer, so we’re now trying to understand and audit what they did. Any idea what might be causing this? Note: “Whatsappp copy” was the previous name of  “current whatsapp”.Thanks in advance 

74
CLICC_manyC
P
pedromf06
asked in General Q&A
problema no Manychat

Pessoal, estou com um problema no Manychat.Ele envia a mensagem normalmente quando a pessoa comenta "EU QUERO", mas, quando ela vai para o privado e clica na opção de confirmação, o fluxo para e as mensagens não são mais enviadas.Alguém sabe como resolver isso?Será que tomei algum tipo de bloqueio por enviar muitas mensagens? Não recebi nenhuma notificação sobre isso.

211
Fabio Gaulke
Madelynfreya
Madelynfreya
asked in General Q&A
Manychat fail to send on instagram

Hi.I seem to have a problem with my latest automation. I turn it on - and it works… Once. And then it doesn’t - for no apparent reason.It is still live - there seems to be no problems in the backend, and the other automations seems to be working still.Any idea what to do here? 

142
Fabio Gaulke
fcsoares86
fcsoares86Channel Explorer
asked in General Q&A
Restart automation from keyword

I have an automation that transfers user between agent (this is to change fast when user wants to talk). So when any agent send any text the automation is paused. But I want that if the user sent a keyword, the automation restart and the flow start to change another agent to talk.Im not finding any option to restart automation :(

121
Fabio Gaulke
MarkAntoinius1
MarkAntoinius1
asked in General Q&A
WA Display Name rejected by Meta, but can’t update in Manychat – stuck in a loop?

Hi everyone,we’re having a tricky issue with our WhatsApp Business setup via Manychat and hope someone from the community can help:  Our WhatsApp display name “Fresh Hotspot” was rejected by Meta. At the same time, we submitted a Facebook Page name change from “Freshvenience Hotspots” to “Fresh Hotspot”, which has now been approved. So now, everything is aligned: our brand, our page (Fresh Hotspot), our website (https://fresh-hotspot.at) – but WhatsApp still shows the old name rejection.  Here’s the problem:  We connected the number via Manychat and can’t edit the name in Meta Business Manager. Meta Support says: the name was rejected by WhatsApp. WhatsApp Support says: they can’t change it and refer us back to Meta.  So we’re stuck in a loop. 😩 ➡️ Question: How can we resubmit the display name “Fresh Hotspot” for review in Manychat or Meta?➡️ Or how can we change the display name without disconnecting the number? Any help or similar experience would be appreciated. Thanks in

172
Fabio Gaulke
TZFLY
TZFLY
asked in General Q&A
cancel AI $25 upsell....

Trying to SIGN UP for pro $15 but system tries to charge $44, I am not finding a way to cancel the AI $29 upcharge.

141
Fabio Gaulke
Homesite
HomesiteChat Surfer
asked in General Q&A
need contacts in Manychat to grab Whatsapp number.

I automatically have messenger opening up after a form lead is submitted. The contact is saved in Manychat. I can’t figure out how to get the Whatsapp number into the contact on Manychat. anyone have an idea?   

255
rogerioaraujo
Homesite
HomesiteChat Surfer
asked in General Q&A
Send whatsapp template message on new api contact in Manychat

send whatsapp template message on new api contact in Manychatwhat's the easiest way, it's in first 24 hours.thanks 

121
rogerioaraujo
jobbee
jobbee
asked in General Q&A
Connecting Facebook Broadcast to ManyChat

Hey I have a broadcast channel already establshed on my fb business page… how can I connect that channel (myfb bus page is already connected to manychats) instead of establishing a new broadcast channel?

60
jobbee
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Stape/ Manychat capi

Hi,I've heard that  if I use Manychat capi, I can't use Stape/other capi on my site…is that correct?can u pls advice?

50
Mcaldarini
mnyniraula
mnyniraulaUp-and-Comer
asked in General Q&A
how to get a manychat free trial

Being novice, I need someone to show me how I can acquire the Manychat free trial and also help with the activation process. In order to fully utilize it, is there any special condition or advice?

543
rodrigo_silvano
Walmir Moreira
Walmir MoreiraUp-and-Comer
asked in General Q&A
Envio em massa no Instagram

Alguém sabe me dizer por que não aparece a opção de fazer envios em massa no Instagram ou é por que não tem mais essa funcionalidade? Minha conta é pró, já estou logado com Instagram, já dei todas as permissões e atualizei também, alguém pode me ajudar? 

132
Walmir Moreira
91pixels
91pixelsUp-and-Comer
asked in General Q&A
facing issue with user input being ""

No getting value in my last text input - i am getting value as just this “” 

82
Gustavo Boregio
Haru
HaruChat Surfer
asked in General Q&A
Issue with Automation Trigger for Clearing Custom Field

Hi ManyChat Team,I’ve set up an automation to clear a custom field for chat data collection, but it’s not triggering at all. I’ve tried refreshing and clearing the cache on my side, but the issue persists. Could you please check if there’s any problem or recent changes on your system?Thanks in advance for your help!

366
Gustavo Boregio
jennienunes
jennienunesUp-and-Comer
asked in General Q&A
Is there a way to Contact Support Directly?

Hello,I have spent 2 days trying to set up my ManyChat Flow with Zapier. And no one has responded. Is there a way to contact support directly to help me sort out my issue? 

192
jennienunes
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