Hi everyone! I own a business Instagram account and I need help with a problem that the automated support isn’t solving.
Situation:
My Instagram account is connected to a ManyChat account that was only used for testing while my automation was being set up. We no longer have the login for that account and can’t recover access. Because of this, when we try to connect my Instagram to the correct ManyChat account, we get a message saying it’s already connected to another account.
What we’ve already done:
- I removed the connected apps in my Instagram settings, but ManyChat still shows my account as linked.
- We submitted the support form requesting the disconnection and attached documents proving that I’m the owner of the Instagram account.
- The automated support (AI) doesn’t recognize my documents and keeps asking me to send them again. We’ve repeated this several times and the process never gets passed on to a human agent.
My questions:
- Has anyone been through this? How did you manage to unlink an Instagram account from a ManyChat account you no longer have access to?
- Is there a way to get a human support agent to review my proof of ownership, since the AI won’t accept the documents?
- What kind of proof is usually accepted (a screenshot of me logged into the profile, a verification email, my ID)?