please help 😿

Stuck in a ghost Instagram connection loop — need a mod/human to help

I’ve spent hours trying to fix this myself and I’m hoping someone from the team can point me in the right direction.

What happened:

• Logged into ManyChat originally, tried a

different login later, got told my Instagram was already connected to another account

• Signed back into the old account via Facebook (I didn’t want to use Facebook login at all, but it was the only way back in)

• Disconnected Instagram from that account — ManyChat shows it as removed

• Checked Instagram > Apps and Websites — nothing listed, confirmed clean on IG’s side

• Also removed ManyChat from my Facebook Business Integrations

• Despite all that, ManyChat still shows Instagram as connected through the OLD method, and every time I try to reconnect via “Via Meta” (needed for the Unified Instagram Onboarding flow), it just loops back to the same Meta screen without completing

What I need:

• The Instagram connection cleared/reset on the backend so I’m not stuck looping

• To be able to log in and manage this account by email only, not Facebook

• Once clean, to reconnect via the current onboarding flow so “Say hi to new followers” (Follow to DM) actually shows up — right now it’s nowhere in my account (not Automations, not Settings, not templates)

I have 3,000+ IG followers with active engagement so eligibility shouldn’t be the blocker — the connection itself is broken.

I’ve already tried every self-serve fix I could find (disconnect/reconnect, clearing Facebook integrations, cache clearing, re-attempting Via Meta). Would really appreciate a real person taking a look at the backend rather than more troubleshooting steps, since I’ve been through all of them already. Thanks for any help.