“I have WhatsApp connected in Coexistence mode with an active automation (default reply, once per 24h). All incoming messages appear as read in the WhatsApp Business app and WhatsApp Web used by my sales team, even when the bot doesn’t reply. My sales team needs unread chats to stay unread. Is there any setting or workaround in ManyChat to prevent messages from being marked as read? Does this happen only while automations are active, or also with no automations?”
Question
WhatsApp connected in Coexistence mode
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