The account you selected is already connected to another Manychat account

Question

Ciao a tutti!Poiché non mi funzionavano le automazioni, ho effettuato il logout da manychat.Ho provato ad effettuare nuovamente l’accesso , ma a quanto pare non ricordo con che account l’ho fatto originariamente. Ho provato tutti gli accessi (anche perché avevo vecchie mail quindi so da che mail l’ho effettuato) ma se provo ad accedere ad instagram mi dice “The account you selected is already connected to another Manychat account”. Qualcuno sa come posso risolvere il problema?Ho anche provato a disconnettere Manychat da Instagram e da Facebook ma niente. Avete suggerimenti?Grazie mille.

cata_rendon · Answer

Hi ​@ariannasalamone.finanzaThat message means your Instagram is still linked to the Manychat account where you first connected it. That’s why disconnecting from Instagram and Facebook didn’t fix it. You need to get back into that original account:Open an incognito window and try every login option, not only email: Continue with Facebook, Google and Instagram. A lot of times the original account was created with Facebook.If someone else set it up for you (an agency or a collaborator), they own that account and need to give you access.Once you’re in the right account, the automations will be there.Hope this helps!Cata Rendon

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