So, Manychat turned off my automations without any warning at all. I’ve apparently hit my contacts limit for the month and am now being prompted to upgrade to Business, but I keep getting sent in circles. It tells me to upgrade, but there’s no button to actually upgrade. It suggests I open a ticket, but there’s no button to let me open a ticket. This is SO BAD! I am losing so much money in affiliate sales by not having my automations live. Can someone please help! Thank you!
Before you upgrade, check Settings → Billing → Subscription for "Set your contact limit." If a cap is set there, it can stop automations for new contacts once you hit it, even though normal overage would keep them running. Raising or removing it may get you live again right away.
If you do upgrade in the same billing cycle, ManyChat says the overage you've run up so far is forgiven. Deleting contacts won't free up space this cycle. The count only resets on your billing date.
The upgrade button not working has come up on this forum before, and a moderator called it a known issue. Try another browser or a private window.
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