Hi Manychat team,
I really need help with a billing issue.
I originally subscribed to the Marketing Automation plan for R$149/month, but my next billing attempt suddenly increased to R$270 without any clear explanation.
I disputed this amount and did not authorize the new charge. My payment failed, and my account was automatically downgraded to the Free plan.
I've already deleted my contacts and attempted to cancel my subscription twice, but I never received a cancellation confirmation. The account is still stuck with a failed payment notification, and my automations are no longer working.
I've also submitted a support request around 5 days ago, but haven't received any response.
Now that my account is on the Free plan, I no longer have access to human ticket support.
Could a moderator please help escalate this issue to the Billing Team?
I need help resolving the disputed invoice, confirming the cancellation, and fixing my subscription status.
This is affecting a client's active campaign, so I would really appreciate your help.
Thank you!
