Instagram Comment Trigger: Exact Match for “Thanks” in ManyChat?

Question

Hi everyone,I’m setting up an Instagram comment-to-DM automation in ManyChat and want it to trigger only when someone comments exactly “Thanks”.From what I can see, the IG comment trigger only supports keyword inclusion, not an exact match — meaning it also triggers when there’s additional text before or after “Thanks”.Is there any workaround (filters, regex, conditions, tags, etc.), or is exact-match triggering simply not supported for Instagram comments at the moment?Appreciate any confirmation or best-practice insights!

rodrigo_silvano · Accepted Answer

Hey, ​@MK_2024At the moment, there is no option to set an exact-match keyword 😕The only way to set a similar approach is to add a list of keyword exclusions:You can add an idea to let Manychat know that this feature is important, and other Manychat users can vote for it 🙂Submit your idea here:https://community.manychat.com/ideas​​​​​​​

MK_2024 · Answer

Hey, ​@MK_2024At the moment, there is no option to set an exact-match keyword 😕The only way to set a similar approach is to add a list of keyword exclusions:You can add an idea to let Manychat know that this feature is important, and other Manychat users can vote for it 🙂Submit your idea here:https://community.manychat.com/ideasThanks so much,rodrigo_silvano, really appreciate your swift answer. Okay, then we need to look at alternatives.

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