Title: Trial ended, annual charge failed, can't switch to monthly – WhatsApp blocked
Hi everyone,
I need help reaching a human on the billing team.
My Pro trial ended on November 6. The plan was set to annual during the trial, the $348 charge didn't go through, and my account was downgraded to Free. I only noticed on November 10, when my WhatsApp automations had stopped and I saw the banner saying my WhatsApp account is blocked because the subscription expired.
I want to pay for Pro monthly ($39/month), but the system only lets me pay the annual plan. The support bot says that because annual was selected during the trial, it can't be switched to monthly. I was never actually charged, so I'm not on an active annual plan, and I'd like to start a monthly subscription.
This is urgent: I run a 21-day WhatsApp program with paying customers already enrolled, and they're not receiving their daily messages.
Has anyone been in the same situation? Is there a way to get the account switched to monthly, or to get my ticket seen by a person on the billing team?
Thank you!