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Question

Direct messages not being sent to Messenger

  • Nov 8, 2026 10:15 PM UTC
  • 1 comment
  • 7 views
lmonath

Hello,

I set up an automation and the auto reply comment gets sent however the message is not getting sent directly in messenger. When troubleshooting I am being told “the first message node has to be marked as comment reply” however that is not an option in the drop down. The only options in the message panels is 1. within messaging window 2. outside of messaging window and 3. as private reply. Manychat is not helpful to me if I have to manually send a direct message when someone comments.  Let me add this is in facebook. 

    1 reply

    SumGenius
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    • SumGenius
    • Smooth talker
    • Nov 9, 2026 7:32 AM UTC

    "As private reply" is the one you want. ManyChat renamed "comment reply" to "private reply," and the troubleshooting text still uses the old name. Set your first message node to that and publish again.

    A few things that trip people up after that:

    1. You only get one private reply per comment. To send anything after it, put a button in that first message. Once they tap it, the conversation opens and the rest of your automation can run.
    2. Keep the link out of that first message. Links in the first DM tend to push it into requests or spam. Send the link after they tap.
    3. Don't test by commenting as the Page itself. Use a separate personal profile, and check Message Requests on that profile, since that's usually where the first DM lands.

    Hope you get it sorted.

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