Hello everyone,
I'm experiencing an issue with my Instagram comment-to-DM automation. It works correctly for users with public accounts, but it does NOT trigger for users with private accounts.
Here's my setup:
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Trigger: Instagram Post/Reel Comment containing a specific keyword
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Action: Send a private DM with a message + image
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Plan: Pro
The problem: When a user with a PRIVATE Instagram account comments with the keyword on my post or reel, the automation does not send them a DM. No message is delivered at all - not even to their Message Requests folder.
However, when a user with a PUBLIC account comments the same keyword, the automation works perfectly every time.
Why I believe this is a bug: I personally have a separate PRIVATE Instagram account. When I comment with keywords on posts of OTHER creators (who also use ManyChat or similar tools), I receive automated DMs immediately - without any issues. This tells me that Instagram's API does support sending automated DMs to private accounts.
Any ideas why my automation is not triggering for private accounts? Is there a setting I'm missing, or is this a known issue?
Thank you for your help.